苹果Apple Support Team Manager
任职要求
Minimum Qualifications • Experience in a people management capacity in small to medium sized teams. • Prioritizes coaching needs and experience in developing employees to achieve excellent customer service results • Experience with leveraging technology to create team cohesiveness and build rapport • Strong and effective written and verbal communication skills with the ability to tailor your message to your audience •…
工作职责
Staff Management and Leadership • Day to day staff supervision • Handle staff and customer escalations • Identify staff training and development needs and support career path development for staff • Monitor and measure agent level performance • Provide regular coaching •Provide formal and informal performance feedback, both team based and one-to-one, and take corrective action as required • Hold regular staff meetings • participate in projects as required Call Centre Performance • Perform real time queue management • Monitor and meet defined performance goals • Roster team for support coverage • Measure and report on call centre performance • Meet call monitoring (ACES) goals, including remote and in-cube, in liaison with quality officer • Provide direct queue support - 50% regular call load usual Quality Operational Improvement • Proactively identify areas for operational improvement, including tools and processes • Involvement in projects as required • Provide contact centre representation to internal and external parties • Develop and maintain awareness of industry best practice
You'll be joining the Lazada Pay team with extensive portfolio covering various Business Domains: Payments, Wallet, PayLater, Loans, Insurance, Digital Goods, Travel and more. 您将加入Lazada支付团队，负责覆盖支付、数字钱包、先享后付（PayLater）、贷款、保险、虚拟商品、旅行等多元化业务领域。 YOU CAN EXPECT TO BE 1) A Strategic Influencer, Pragmatic Do-er: Engage with customers and stakeholders to balance various objectives while maintaining user-centric design. Support product teams in discovery stages and define requirements using journey maps, information architecture, task flows, and user flows. Collaborate with product managers to fuel product roadmaps and prioritize new features, informed by UX perspectives. Transform abstract concepts into reality through teamwork with software architects and engineers. 2) A Savvy Operator in a Fast-Paced Environment: Manage ambiguity and navigate diverse stakeholder opinions to find suitable solutions. Deliver high-quality, compliant designs quickly, adapting to the iterative design process. Evolve the Design System by maintaining UX/UI standards and ensuring consistency across digital products. Provide guidance on UX/UI best practices across teams. KEY RESPONSIBILITIES 1) Lead Design Mastery: Build impactful partnerships with various stakeholders and navigate complex corporate dynamics. Engage in hands-on design processes from service to interaction design, adhering to Scrum/Agile methodologies. Incorporate industry best practices to create engaging user experiences and validate concepts with data. 2) Stakeholder Management & Design Advocacy: Communicate design clearly at all organizational levels and foster supportive relationships. Educate stakeholders on leveraging UED expertise to maximize project impact. Manage multiple projects and expectations in a fast-paced environment to provide focus for the team. 3) Independence & Ownership in Design Projects: Organise and prioritise design requirements in alignment with strategic roadmaps. Foster collaboration through discussions/workshops with stakeholders for alignment. Visualise complex concepts simply, facilitating effective communication with Product, Engineering, and Operations teams. Apply Design Thinking to convert customer needs into effective prototypes. 4) Team Contribution to DS: Drive discussions to unify and improve design components/style libraries across domains. Advocate for proper use of design system guidelines and support ongoing design system improvements by gathering feedback and tracking usage impact. 核心职责 1. 主导设计专业实践 -与多元利益相关方建立深度合作，驾驭复杂组织关系； -全程参与设计实施（从服务设计到交互设计），遵循Scrum/敏捷开发方法； -融合行业最佳实践打造高参与度用户体验，并通过数据验证设计概念。 2. 利益相关方管理与设计赋能 -向各层级清晰传递设计价值，构建支持性合作关系网络； -引导业务方善用UED专业资源，最大化项目影响力； -在快节奏环境中管理多项目优先级，为团队提供明确聚焦方向。 3. 独立主导设计项目 -根据战略路线图梳理并优先处理设计需求； -通过研讨会等形式推动跨团队协作共识； -将复杂概念可视化简化为可执行方案，促进与产品、技术、运营团队高效沟通； -运用设计思维（Design Thinking）将用户需求转化为高保真原型。 4. 设计系统共建 -推动跨业务域设计组件/样式库的统一与优化； -倡导设计系统规范的正确应用，通过反馈收集与影响追踪持续完善系统。
1. Responsible for international business procurement categories (mainly cloud services / server / Office IT / software / copyright and license, etc.) sourcing, negotiation, contracting and suppliers management 2. Implement category and sourcing strategy 3. Understand supply and demand market, category supply market, cost structure, research on project/categories basis 4. Maintain supplier database and make cost driver analysis, set up and renew cost model 5. Cooperate with cross functions to support innovative projects proceed 6. Have an insight into innovation and new supplier development to deliver expected saving on the basis of total supply chain cost, demand management as well 7. Design the appropriate business flow to support cross functions and cross countries, to mitigate the significant operation risk
Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. We are seeking for Senior and Junior QA Engineers for our Malaysia Tech Center, work on end-to-end solutions for cross-border payments for our global merchants and globalization business. Key Responsibilities: 1. Understand functional and non-functional requirements of software product, design quality assurance and testing strategies for various different products. 2. Contribute to the planning and construction of a product system architecture, assess risks, resolve the design’s testability and address the system stability. 3. Innovate testing tools, testing technologies, testing platform, testing lifecycle of product R&D, improve the testing efficiency. 4. Involved in testing system setup, technology team planning, construction of testing technology platform. 5. Lead and design technology solution and architecture for system integration test, and push solution deployment and implementation. 6. Responsible for the system integration test in product deployment phase of the development lifecycle, ensure product go-live with high quality. 7. Research new technologies and new methods in testing domain, apply and promote them, improve industry influence. 8. To senior candidates, you are expected to lead a team of members and provide internal and external mobile technology workshops, training, and sharing.
Job Title: General Support Intern Job Summary: We are looking for a few motivated and detail-oriented Financial Project Support Interns to join our team. This internship offers a unique opportunity to gain hands-on experience in financial project support, assisting with daily office tasks, project activities, and financial data analysis. If you are passionate about finance and eager to learn in a dynamic environment, we encourage you to apply! Preferred internship duration: 3-6 months. About Trip.com Group Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.1 million hotels and flights from over 510 airlines covering 3,400 airports in 220 countries and regions around the globe. About Our Department: We are the Global Finance Department of the Trip.com Group, operating in Payment, Insurance, and TripLink (Virtual Commercial Card), providing innovative travel solutions and services. Our team is dynamic, growing, and shaping the future of travel payment. Key · Assist with daily office tasks, including document organisation, meeting arrangements, and other administrative duties. · Support project activities such as lead sourcing, data collection, market research, and report writing to contribute to successful project outcomes. · Help organise and analyse financial data, providing meeting records and analyses that support the team's decision-making process. · Collaborate with team members to share ideas and assist in advancing project initiatives. · Participate in building international activities within the team, bringing an impactful international presence and atmosphere, and fostering cross-cultural communication. · Complete additional tasks assigned by supervisors to contribute to the team's overall success.