小米channel finance intern
任职要求
Currently enrolled in a Bachelor’s/Master’s Degree or University degree (or above) in Finance, Accounting or similar majors;
Good knowledge of Microsoft Office software, with advanced proficiency in MS Excel;
Ability to do in-depth data mining, excellent issue finding and solving skills;
Precise, strong sense of responsibility, good communication skills, target-oriented, solid analytic capability and summarizing skill;
Fluent written and verbal communication in English, other language skills are plus工作职责
Support channel financial process management, including channel transaction settlement, reconciliation, accounting treatment and channel KA performance analysis; Support the data collection, get an independent understanding on channel business and summarize current channel business scenarios. Much faster chance to learn and develop vs. traditional companies.
AR & Contract Management Responsibilities: AR Management – Weekly reconciliation, payment follow-up, support cash application & clearing, invoice tracking, overdue risk alert & resolution, ensure on-time delivery. Contract Management – Handle contract onboarding, termination, changes; support document collection & approval; identify risks/terms and coordinate mitigation. Mailbox Management – Maintain shared mailbox, build & manage logs, ensure timely, accurate, traceable communication. General Support – Support performance tracking, act as MMC secretary, drive process standardization for future channel/finance operations.
• Southeast Asia Credit Business Regional BU Finance: As a financial partner, provide comprehensive financial support to the regional business team, including annual budget support, product solutions and pricing discussions, risk resolution, financial accounting implementation, principal audit, etc. Go deep into the credit business line (such as product design, channel expansion), participate in business meetings and provide feasibility analysis from a financial perspective (such as ROI calculation, cost-benefit model) • Business and financial data foundation construction and maintenance: responsible for mining, construction, tracking and maintaining relevant risk data that affects financial results, establishing a data reporting system, and monitoring loan asset quality • Internal and cross-team collaboration and reporting: fully cooperate with the headquarters BU finance team and various financial functional teams, actively participate in daily operations and project work, and participate in daily collaborative projects and operations. Establish a good cooperative relationship with business, risk control, data, product and other teams to improve the efficiency of data channels;
1. Daily responsibilities on entities wise transactional and account level reconciliation on banks and acquirers, investigate and resolve on settlement discrepancies, working closely with customer service on case handling, other supporting functions including but not limited to charge back, refund, and wallet withdrawal. 2. Daily monitoring on incoming fund and ensuring sufficient liquidity, on time settlement and remittance to merchants, compliance to safeguarding requirement. 3. Proper documentation of the responsible entities’ process and SOP, monthly reporting or whenever required to on regulatory, financial, MDR and CFTB. 4. Review and align on the operational process, perform analysis and identify area of improvement on system enhancement, process excellence, revise SOP etc. ensuring operation is compliance with country regulation. 5. Cross departments collaboration with business, technology, product and soon to support new project and new channel going LIVE. 6. Build internal capabilities accordingly.
1. Analyze and design overall service and business support systems based on customer value and strategic demands, incorporating insights from industry trends, cross-department communication, and organizational assessments. 2. Design end-to-end service and business support solutions from an AI perspective, addressing cognitive and usage barriers for users and operational bottlenecks in support processes. This includes modules for demand identification, feature exploration, tool processes, channel planning, knowledge content, and quality management. 3. Evaluate and deploy support strategies and capabilities for changes in business, including self-service, human support, and deferred service. Provide support solutions for service design and deployment upgrades. 4. Identify customer obstacles and pain points, and develop service solutions adapted from customer view, continuously improving and optimizing solutions to enhance overall customer experience. 5. Collaborate with product and R&D teams in strategy and capability deployment to ensure smooth delivery and timely results with high quality. 6. Accumulate mechanisms and standards for service design and operations to ensure continuity and inheritance. 1. 围绕客户价值及服务支持本质，结合不同阶段的战略诉求，通过对行业趋势的洞察、跨部门的沟通协作、组织保障的评估等方式，分析并设计整体服务及业务支持体系； 2. 结合AI视角，在基于客户服务诉求进行全链路服务及业务支持解决方案设计，以解决用户触达产品时的认知障碍、使用障碍和支持业务过程中的运营流程卡点。亦需要包括基于 诉求识别、特征挖掘、工具流程、渠道规划、知识内容、质量管理的多模块服务运营支持体系和规划来设计包括AI赋能的服务及业务支持解决方案； 3. 针对业务变动进行服务业务支持影响评估及策略部署，在服务及业务支持端进行自助、人工、迟滞承接的能力部署及开量支持，亦会针对业务支持的服务设计部署升级提供支持方案； 4. 洞察客户障碍和服务痛点，从客户视角出发输出适配服务渠道的解决方案，持续以项目等方式推动方案优化改善，从而提升整体客户体验； 5. 在策略及能力部署过程中端到端协同产品及研发团队一起保障交付链路顺畅，保质保量按时交付结果； 6. 沉淀服务设计和运营的机制和标准，保障持续性和传承性；