小米Digital Product & Systems Lead
任职要求
What we're looking for: • Proven experience leading digital product, business systems, CRM or technology transformation initiatives within automotive, retail, e-commerce or other customer-centric industries. • Strong track record of translating complex business requirements into successful technology solutions. • Deep understanding of customer journeys, operational processes and system architecture. • Experience working closely with product, engineering and technology teams in…
工作职责
Responsibilities: • Own the European business systems and digital product roadmap across customer, partner and operational journeys. • Partner with functional teams to understand business requirements and translate them into structured product requirements, user stories and delivery priorities. • Act as the primary interface between European business teams and Global Product, Technology and Engineering teams. • Lead the design, implementation and continuous improvement of customer-facing and internal systems, including CRM, lead management, test drive booking, customer communications, ordering and partner platforms. • Establish governance frameworks for business requirements, prioritisation, release management and deployment readiness. • Ensure solutions are designed with scalability, usability, operational efficiency and customer experience at the forefront. • Lead user acceptance testing (UAT), deployment planning and business readiness activities for new system releases. • Monitor system performance, user adoption and business impact, identifying opportunities for optimisation and automation.
• Build the vision for how Supercell collaborates digitally with their teams • Plan, build and maintain our global digital collaboration toolset with the rest of the team. Including tools like: Slack, Zoom, Email, Miro, Trello, Monday, Linear, Notion, Confluence, Kaltura, Asana, etc. • Act as a technical contributor in key projects, providing expertise where required • Act as the subject matter expert on digital collaboration • Support our employees with their digital collaboration needs
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