影石增值服务专员（BU）-2026校招

1. 增值服务产品规划与开发： -具备市场洞察和分析能力，结合行业动态，快速分析并制定可落地策略 -结合市场需求，设计具有竞争力的增值服务产品,并确保产品的持续创新和优化。 2. 搭售策略制定与执行： -能制定提高搭售率的策略和可落地方案，协同公司其他团队，提升整体销售业绩。 3. 服务营销体系搭建与优化： -搭建服务营销体系，包括参与并制定规范、流程、工具等； -以用户满意度、业务效率和运营效能为目标，对业务进行优化，输出可行方案并推动落地； -能独立负责服务营销、服务策略相关项目的整体规划、组织和管理，确保项目按时、按质、按量完成。

Siemens Global Business Services（GBS） is engaged in providing innovative, designed, improved and efficient services in Accounting & Finance, Human Resource and Supply Chain Management areas. In shared service market, we have rich and professional technical background. We can provide high quality tailor-made value added services to our customers. Our services also cover E2E digital solutions and other professional services. Currently we have more than 480 employees, mainly located in Beijing, Shanghai and Suzhou, serving around 110 customers. GBS is not only a service provider, but also customers’ partner of choice. You’ll make an impact by • VAT invoices issue • VAT Output month-end reconciliation report between GTS and SAP • Tax documents archiving, including the booking slip of the invoice, the required supporting documents for cancel invoice and credit invoice, etc. • Design and implementation of process optimization projects • Assistance in tax audit • Communication with local tax authorities • Adjustment of working process in time with tax policy change • Other ad-hoc tasks assigned by manager

- 1.接收线索：通过系统、短信、微信群等方式，接收、跟进线上、保司、外拓B端保险事故线索； 2.按照标准话术与客户沟通，介绍途虎服务、维修时效标准、增值服务，以客户微信添加等方式进行订单跟进，确保进店；根据客户接通情况，需确保跟进动作不少于三次，确保跟进有结果产出； 3.根据客户沟通，记录相关客户基础信息、出险信息、客户事故车沟通过程、客户需求等内容； 4.将有意向进店维修订单信息，包括沟通结果，调度分配至各门店保险事故专员； 5.跟进维修客户结果，进行客户满意度回访，问题及时与保险事故专员、门店反馈； 6.定期对基盘客户进行维护服务，再次获取事故车维修信息。 -

1.会员商业化运营：负责智能互联旗下品牌产品，用户会员增值服务的商业化运营 2.营销促销活动：结合平台用户特性、渠道特点，策划活动，达成增值服务目标 3.商业化权益/合作：挖掘和设计增值服务，以及与优质增值服务合作沟通，提升增值服务价值 4.AI增值服务设计：通过用户调研、行为数据分析等，深入理解用户在AI产品使用中的痛点和需求，与团队设计增值服务 5.用户体验优化：负责岗位承担的会员增值服务相关的用户体验，提升服务满意度和口碑，提升用户粘性