影石Retail Sales Associate - NY Flagship Store

This role requires a strategic leader, who can develop talents, inspire teams, and has a strong understanding of the e-commerce marketplaces prevalence in Greater China. This candidate will be responsible for the day-to-day management of RCC team managers and specialists, as well as collaborating closely with various departments across Apple to deliver the best possible Apple experience to our customers, and effectively execute both new and existing programs. As a member of the RCC management team, the candidate should demonstrate exceptional cross-functional leadership abilities and a proven track record of driving excellence in assisted sales performance and customer & specialist satisfaction. The successful candidate will achieve results by fostering an environment that delivers outstanding customer experiences and enhancing the efficiency and effectiveness of the frontline specialist team. Responsibilities: - Lead a team of team managers and oversee the management of the specialists, empowering each team member to learn, grow, and achieve performance and developmental goals - Proactively analyze the e-commerce market trending, formulate the assisted sales strategy, and contribute to the the wider business plans, strategies and tactics - Drive business priorities and achieve performance goals by establishing, planning, and executing the operational strategy of the functional areas and the entire sales network - Partner with People partners and the operations team to plan and manage recruiting, training, developing, and retaining a diverse, high-performing team - Monitor customer satisfaction and the ‘Voice of the Customer’ to continuously improve the specialists’ ability to deliver excellence customer experience - Propose process improvements and recommend changes to tools/ policies and establishes procedures that affect the function - Participate in projects reviews including requirements gathering, able to identify opportunities as part of the solution and provide guidance to the team - Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn. - Demonstrate Apple’s values of inclusion and diversity in daily activities - Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. - Take action to create a safe, respectful, and inclusive environment for all team members.

- You will learn about Apple Products and become a specialist on product features and related accessories - You are required to provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model - You need to understand how to use multiple sources of information to stay current on product, policies and technology changes - You will set the customers' expectations after they have placed their order, e.g."what happens next," to ensure a favorable end-to-end purchasing experience - Enter new sales orders into the appropriate system(s) where appropriate - Seek to establish rapport with customers so that they will actively seek the agent to process their next Apple Store requirement - Achieve sales goals set out by the business while providing an excellent customer experience

On this team you will be responsible for managing an active case load and connecting via phone with distressed customers. Representatives communicate official positioning on company issues, develop creative solutions to complex customer problems, and identify and call out opportunities for improvements to business partners and senior leadership. In addition, you will contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn as well as demonstrate Apple’s values of inclusion and diversity in daily activities.

1. 任务跟进与执行支持 • 协助零售经理追踪重点项目（如新品上市、促销活动、展陈落地）的执行进度； • 整理各渠道及门店的销售数据、照片反馈及活动记录，确保信息及时准确。 2. 数据收集与分析 • 协助收集和整理销售、库存、促销等基础数据，完成日报/周报/月报； • 使用Excel或Power BI进行基础统计分析，为零售策略提供支持。 3. 团队协作与沟通协调 • 与销售、市场、Field Force等团队保持沟通，协助跨部门任务落地； • 支持团队会议准备、资料汇总及项目档案归档。 4. 门店支持与市场观察 • 参与门店巡检、展陈照片核查等基础零售管理工作； • 收集一线反馈，了解市场动态与竞品表现。