京东Operation Manager

1. R&D Operations Strategy and Planning - Develop and implement comprehensive R&D operations strategies, plans, and processes that align with the company's overall business objectives in the automotive sector. - Forecast resource requirements, including personnel, equipment, and budget, for R&D projects based on product development roadmaps and market demands. - Create and manage the annual R&D operations budget, ensuring efficient allocation of funds and cost control throughout the department. 2. Operation Project Management and Coordination - Oversee the planning, execution, and delivery of multiple operation projects simultaneously. Define project scopes, set milestones, and establish timelines to ensure on-time completion. - Coordinate with cross-functional teams, including engineering, design, purchase, admin, HR, finance to ensure strong support to R&D activities with other business functions. - Facilitate communication and collaboration among project teams, stakeholders, and external partners, ensuring clear and timely information flow. 3. HR Management - Collaborate with HR to develop and implement training and career development programs tailored to the needs of the R&D team. - Foster a culture of innovation, collaboration, and continuous learning within the R&D department, encouraging team members to explore new ideas and technologies. - Resolve conflicts and manage team dynamics effectively to maintain a positive and productive work environment. 4. Financial Management - Work closely with the finance department to develop and manage the R&D budget. Monitor and control expenses, ensuring that all spending aligns with budgetary constraints and financial targets. - Analyze financial data related to R&D projects, such as cost overruns, return on investment, and cost-benefit ratios. Provide financial insights and recommendations to senior management to support decision-making. - Participate in the preparation of financial reports and forecasts for the R&D department, ensuring accuracy and compliance with financial regulations. 5. Supplier Management - Establish and maintain strong relationships with suppliers of R&D materials, equipment, and services. Collaborate with the procurement department to develop supplier strategies, negotiate contracts, and manage supplier performance. - Evaluate suppliers based on quality, cost, delivery, and innovation capabilities. Conduct regular supplier audits and performance reviews to ensure compliance with company standards and expectations. - Identify potential suppliers and new sourcing opportunities to support R&D projects. Drive continuous improvement in supplier performance through supplier development initiatives. 6. Resource Management - Allocate and manage resources, including personnel, equipment, and facilities, to support R&D projects effectively. Ensure optimal utilization of resources and minimize waste. - Coordinate with procurement and logistics teams to acquire necessary materials, equipment, and services in a timely manner. - Manage the maintenance and upgrade of R&D facilities and equipment to ensure they meet the requirements of current and future projects. 7. Facilities Management - Oversee the planning, design, and construction of R&D facilities, ensuring they are equipped with the necessary infrastructure and technology to support research and development activities. - Manage the day-to-day operations of R&D facilities, including maintenance, security, and environmental management. Ensure compliance with relevant regulations and standards. - Plan for future facility expansion and upgrades based on the growth and needs of the R&D department.

Job Title: Operation Manager（base 南通） Job Type: Full time   Role Overview To work with management team to ensure projects launch and accomplish successfully; To ensure targeted operations KPIs are achieved; To maintain a high level of customer satisfaction through consistent quality service delivery; To maintain a high team morale by providing leadership, guidance, and coaching to the team members;   Line Manager: Service Manager Team Size: 40+ Location:Nantong   Core   1. To be accountable for ensuring that all operational performance measures are consistently achieved/exceeded; 2. Maintain and improve customer satisfaction across all channels and products 3. Accountable for managing absence, attrition and adherence within the teams; 4. Measuring performance of the key Team Members against SMART objectives and behavioral competencies, identifying areas for improvement and personal development through one to one coaching and devising appropriate action plans; 5. Responsible for maximizing team productivity; 6. To develop, identify, grow and maintain talent by embedding a high-performance culture, providing regular feedback and coaching and ensuring strong succession plans are in place; 7. Analyze, interpret and report to the Services Manager on performance statistics identifying trends and presenting appropriate recommendations for improvements; 8. Developing excellent working relationships across all functions within the business and management of conflict situations;  

1. Assist market managers in establishing and maintaining strong partnership relationships with chain hotel partners. Provide comprehensive and relevant support services to chain hotel partners to deepen and broaden business cooperation. 2. Operate Trip's internal platforms proficiently to ensure that the products of chain hotel partners (including content, rates, and availability) are always optimized and competitive on Trip's websites. Maximize the customer experience and enhance brand attractiveness. 3. Conduct in-depth and effective basic communication with chain hotel partners. Timely resolve issues arising from cooperation to ensure the smooth progress of business cooperation and promote mutual benefits. 4. Execute tasks efficiently according to the Key Performance Indicators (KPIs) (targets, goals, and strategic directions) set by Trip Group Management, ensuring the achievement of various business indicators and driving continuous business growth. 5. Be responsible for the operation of overseas accommodation business, including but not limited to closely communicating with frontline teams, promptly coordinating and solving various business demands to ensure the efficient operation of the workflow. 6. Closely track the progress of projects and collaborate closely with cross-departmental teams such as product, R&D, data, service, and connectivity teams to jointly promote the smooth progress of projects and achieve expected project goals. 7. Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency in all work, improve work effectiveness and efficiency, and enhance the overall operation level. 8. Conduct in-depth regular analysis of business performance data, keenly identify business development trends and potential areas for improvement, and provide strong data support and strategic suggestions for business decisions. 9. Complete other reasonable tasks assigned by superiors. 1. 协助BD与国际酒店集团建立并维持稳固的合作关系，通过为酒店集团合作伙伴提供全面且相关的支持服务，助力拓展业务合作的深度与广度。 2. 熟练操作携程内部系统和应用，确保酒店集团合作伙伴的产品（包括内容、价格及可预订情况）在携程网站上始终保持优化状态且具备竞争力，最大程度提升客户体验，增强品牌吸引力。 3. 与酒店集团合作伙伴进行深入且有效的基础沟通，及时解决合作中出现的问题，保障业务合作的顺畅进行，促进双方互利共赢。 4. 依据关键绩效指标（目标、指标及战略方向）高效执行工作任务，确保各项业务指标的达成，推动业务持续增长。 5. 负责海外住宿业务的运营工作，包括但不限于与一线团队紧密沟通，及时协调并解决各类业务需求，保障运营流程的高效运转。 6. 密切跟踪项目进展，与产品、研发、数据、服务及互联互通等跨部门团队紧密协作，共同推动项目顺利推进，实现项目预期目标。 7. 制定、维护并优化标准操作流程（SOP），确保各项工作的一致性，提高工作的有效性和效率，提升整体运营水平。 8. 定期对业务绩效数据进行深入分析，敏锐识别业务发展趋势和潜在的改进空间，为业务决策提供有力的数据支持和策略建议。 9. 完成上级安排的其他合理工作任务。

As a member of the 99 Food Key Account strategy and operations team, you will contribute to top-level global initiatives and drive strategic projects. Your mission is to generate actionable insights, solve complex operational challenges, and improve key accounts business performance and operational efficiency for 99 Food Service. - Merchant Acquisition Strategy: Develop acquisition strategy for national key accounts and monitor the progress to acquire high-value merchants efficiently and guarantee the sales and onboarding cadence. - Cross-functional Collaboration: Work cross-functionally and achieve alignments with multiple teams (e.g., sales and sales ops, regional team, business analytics, product operations) to address specific challenges and support prioritized initiatives. - Data Analytics: Define key metrics across multiple dimensions to construct and optimize business dashboards. Analyze merchant performance to support growth and operational efficiency. - Project Management: Develop and improve monitoring mechanism of overall key accounts operational status. Identify main interlocks and solve problems with high ownership.