智能互联菜鸟-Europe HR SSC-Madrid

1. Employee Life Cycle Management · Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries. · Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness. · Optimize employee data governance to improve data quality and consistency. · Support annual audits and compliance checks in line with local labor laws and company policies. 2. Employee Benefits Administration · Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks. · Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance. · Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement. 3. HR Inquiry & Service Support · Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support. · Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience. · Maintain and update the FAQ knowledge base to improve efficiency and reduce response time. 4. Data & Process Optimization · Identify and implement process and system improvement opportunities to enhance automation and digitalization. · Maintain and update HR module SOP documentation to ensure process standardization and compliance. · Participate in key digital HR projects, including Hi HR system and payroll submission automation. · Deliver regular HR reports and analytics to support business decision-making. 1. 员工全生命周期管理 · 负责所辖国家员工的入职、调动、离职、合同签订与续签等核心人事流程； · 管理员工档案、工时及假期，确保数据准确、合规、及时； · 优化员工数据治理流程，提升数据质量与一致性； · 支持年度审计及合规检查，确保符合当地劳动法规与公司政策。 2. 员工福利管理 · 统筹员工商业保险、补充医疗、年度体检等福利项目的日常运营； · 对接供应商、核对账单并完成费用分摊，确保准确与合规； · 定期回顾福利政策，收集反馈并提出优化建议，提升员工满意度。 3. HR问询与服务支持 · 作为HR SSC一线窗口，通过阿里钉、电话、工单系统或现场支持快速响应员工咨询； · 提供准确的政策解读与流程指导，保障一致的员工体验； · 定期维护FAQ知识库，优化流程，缩短响应时间。 4. 数据分析与流程优化 · 识别并推动HR流程与系统优化，提升自动化与数字化水平； · 维护并更新HR模块SOP文档，确保操作标准化； · 参与Hi HR系统及薪酬提报线上化等关键项目实施与优化； · 输出定期人事报表与分析，支持管理决策。

1. Responsible for basic HR operations and query handling for the SSC (Shared Service Center) in the Europe region, including onboarding, offboarding, transfer, contracts, attendance, benefit management and expense settlement. 2. In charge of overseas attendance management, including policy alignment, hands-on operations for attendance and leave, daily support, and process optimization. 3. Understand the service scope and responsible business modules; skilled at analyzing client issues and pain points, identifying needs, proposing improvement suggestions, driving implementation, and enabling regional HRGs and business teams. 4. Participate in regional project-based work, including cross-functional collaboration with IT, administration, procurement and other departments.

1.为菜鸟全球供应链欧洲区域的业务发展、本地仓储配送网络建设、本地运营及合规事务提供法律支持。 Provide legal assistance for the business development, local Logistics warehousing and distributionn construction， local operation and compliance matters for Cainiao’s Global Supply Chain business in Europe. 2.对新业务类型、新业务模式进行调研、协议架构设计及法律风险分析评估，并提供整体法律支持。 Research and analyze on new business opportunity and new business models, provide legal advice, risk analysis and design contract structure, and assist on all relevant legal aspects. 3.检索各类法律问题并提供咨询意见。 Research and advice on different legal topics. 4.起草、审核和修改各类合同（物流服务协议，采购协议，租赁协议及技术服务协议等）及法律文件，支持商务谈判、合同签署及履约管理。持续优化合同模板和法务流程。 Draft, review and revise various kinds of contracts (logistics service contract, procurement contract, leasing contract and technical service contract, etc.) and legal documents, assist in commercial negotiation, contract execution and performance. Support the continuous improvement of standard form agreements and legal processes. 5.单独或管理律师处理诉讼、纠纷及仲裁事宜； 协助处理突发风险事件，提供可行、可操作的解决方案 Separately or manage external lawyer to manage disputes, and litigation/arbitration matters. Assist in handling emergency issues, and provide practical solutions 6.筛选高性价比的优质外部律师资源并进行有效管理。 Select high quality and cost effective external law firms and make well management. 7.其他当地公司日常运营所需要的法务工作。 Provide legal support for other daily operation matters of local Cainiao entities in Europe or Spain . 职位描述 1.当地知名学校法律类专业本科以上学历，具有当地法律执业资格。 Bachelor degree in law or above accredited from top ranked law school in Europe, and bar admission in Spain. 2.五年以上跨国企业或知名律师事务所工作经验，具有中国企业工作经验者将优先考虑。 Minimum 5 years relevant experience in leading law firms/multinational environment, and work experience in Chinese companies is preferred. 3.具备国际物流、货代、海外仓储行业和/或跨境电商行业工作经验。 Experience in international logistics/international freight forwarding business /Overseas warehousing Industry and/or cross border e-commerce business. 4.能够独立为西班牙及欧洲本地业务提供法律支持，接受适度的管理，有能力分辨何时需要总部/外部支持。 Ability to function independently, with moderate supervision and awareness when to involve global team or external expert. 5.适应有压力及多任务并行的工作环境，有能力处理高工作量，可区分工作优先级并效率工作。 Ability to work well under pressure and multi-task, and ability to handle high volume of work, recognize priorities, and manage time effectively. 6.可以英语、中文作为工作语言，具有优异的英语及中文读写和谈判能力，具有一定西班牙语能力者将优先考虑； Excellent speaking, writing and negotiating skills in English and Mandarin Chinese (as working language), and Spanish is a plus. 7.工作主动积极，具有团队精神，适应变化。 Proactive and team player, ability to adapt to changes.

【面向0-1年工作经验的应届生招聘】 维护项目运营、经营稳定，同时做好商家的相关服务工作。 1、商家入驻支持：参与售前项目立项&投标策略评估，建立商家档案并拉齐信息认知，帮助引导商家进行菜鸟入驻并进行划仓对接。 2、项目运营管理：负责项目全链路运营质量管理，协同各相关方处理异常并解决问题；落地运营策略，达成各项运营指标，并通过数据分析、看板等方式持续迭代优化；联合大区及总部方案、资源等，确保项目毛利达成并不断优化。 3、商家客情维护：和不同分层商家保持日/周/月维度的交流，定期进行线上/线下的正式复盘，保障商家服务体验，助力业务续签；帮助商家解决日常争议及赔付问题，给予商家解决方案，提升商家满意度。