菜鸟菜鸟-Europe HR SSC-Madrid
任职要求
1. Qualifications
· Bachelor’s degree or above, preferably in Human Resources, Business Administration, or a related field.
· Familiar with European labor regulations and HR operational processes; at least 1 year of experience in an international company or HR-related role.
· Excellent communication skills in both Chinese and English; proficiency in Spanish or another European language is required.
· Proficient in mainstream HR systems (such as Workday, SAP SuccessFactors, etc.) and data analysis tools like Excel.
· Detail-oriented, with strong customer service awareness, project execution skills, and a mindset for continuous im…工作职责
1. Employee Life Cycle Management · Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries. · Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness. · Optimize employee data governance to improve data quality and consistency. · Support annual audits and compliance checks in line with local labor laws and company policies. 2. Employee Benefits Administration · Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks. · Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance. · Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement. 3. HR Inquiry & Service Support · Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support. · Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience. · Maintain and update the FAQ knowledge base to improve efficiency and reduce response time. 4. Data & Process Optimization · Identify and implement process and system improvement opportunities to enhance automation and digitalization. · Maintain and update HR module SOP documentation to ensure process standardization and compliance. · Participate in key digital HR projects, including Hi HR system and payroll submission automation. · Deliver regular HR reports and analytics to support business decision-making. 1. 员工全生命周期管理 · 负责所辖国家员工的入职、调动、离职、合同签订与续签等核心人事流程； · 管理员工档案、工时及假期，确保数据准确、合规、及时； · 优化员工数据治理流程，提升数据质量与一致性； · 支持年度审计及合规检查，确保符合当地劳动法规与公司政策。 2. 员工福利管理 · 统筹员工商业保险、补充医疗、年度体检等福利项目的日常运营； · 对接供应商、核对账单并完成费用分摊，确保准确与合规； · 定期回顾福利政策，收集反馈并提出优化建议，提升员工满意度。 3. HR问询与服务支持 · 作为HR SSC一线窗口，通过阿里钉、电话、工单系统或现场支持快速响应员工咨询； · 提供准确的政策解读与流程指导，保障一致的员工体验； · 定期维护FAQ知识库，优化流程，缩短响应时间。 4. 数据分析与流程优化 · 识别并推动HR流程与系统优化，提升自动化与数字化水平； · 维护并更新HR模块SOP文档，确保操作标准化； · 参与Hi HR系统及薪酬提报线上化等关键项目实施与优化； · 输出定期人事报表与分析，支持管理决策。
1. Employee Life Cycle Management · Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries. · Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness. · Optimize employee data governance to improve data quality and consistency. · Support annual audits and compliance checks in line with local labor laws and company policies. 2. Employee Benefits Administration · Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks. · Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance. · Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement. 3. HR Inquiry & Service Support · Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support. · Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience. · Maintain and update the FAQ knowledge base to improve efficiency and reduce response time. 4. Data & Process Optimization · Identify and implement process and system improvement opportunities to enhance automation and digitalization. · Maintain and update HR module SOP documentation to ensure process standardization and compliance. · Participate in key digital HR projects, including Hi HR system and payroll submission automation. · Deliver regular HR reports and analytics to support business decision-making. 1. 员工全生命周期管理 · 负责所辖国家员工的入职、调动、离职、合同签订与续签等核心人事流程； · 管理员工档案、工时及假期，确保数据准确、合规、及时； · 优化员工数据治理流程，提升数据质量与一致性； · 支持年度审计及合规检查，确保符合当地劳动法规与公司政策。 2. 员工福利管理 · 统筹员工商业保险、补充医疗、年度体检等福利项目的日常运营； · 对接供应商、核对账单并完成费用分摊，确保准确与合规； · 定期回顾福利政策，收集反馈并提出优化建议，提升员工满意度。 3. HR问询与服务支持 · 作为HR SSC一线窗口，通过阿里钉、电话、工单系统或现场支持快速响应员工咨询； · 提供准确的政策解读与流程指导，保障一致的员工体验； · 定期维护FAQ知识库，优化流程，缩短响应时间。 4. 数据分析与流程优化 · 识别并推动HR流程与系统优化，提升自动化与数字化水平； · 维护并更新HR模块SOP文档，确保操作标准化； · 参与Hi HR系统及薪酬提报线上化等关键项目实施与优化； · 输出定期人事报表与分析，支持管理决策。
1. Employee Life Cycle Management · Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries. · Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness. · Optimize employee data governance to improve data quality and consistency. · Support annual audits and compliance checks in line with local labor laws and company policies. 2. Employee Benefits Administration · Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks. · Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance. · Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement. 3. HR Inquiry & Service Support · Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support. · Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience. · Maintain and update the FAQ knowledge base to improve efficiency and reduce response time. 4. Data & Process Optimization · Identify and implement process and system improvement opportunities to enhance automation and digitalization. · Maintain and update HR module SOP documentation to ensure process standardization and compliance. · Participate in key digital HR projects, including Hi HR system and payroll submission automation. · Deliver regular HR reports and analytics to support business decision-making. 1. 员工全生命周期管理 · 负责所辖国家员工的入职、调动、离职、合同签订与续签等核心人事流程； · 管理员工档案、工时及假期，确保数据准确、合规、及时； · 优化员工数据治理流程，提升数据质量与一致性； · 支持年度审计及合规检查，确保符合当地劳动法规与公司政策。 2. 员工福利管理 · 统筹员工商业保险、补充医疗、年度体检等福利项目的日常运营； · 对接供应商、核对账单并完成费用分摊，确保准确与合规； · 定期回顾福利政策，收集反馈并提出优化建议，提升员工满意度。 3. HR问询与服务支持 · 作为HR SSC一线窗口，通过阿里钉、电话、工单系统或现场支持快速响应员工咨询； · 提供准确的政策解读与流程指导，保障一致的员工体验； · 定期维护FAQ知识库，优化流程，缩短响应时间。 4. 数据分析与流程优化 · 识别并推动HR流程与系统优化，提升自动化与数字化水平； · 维护并更新HR模块SOP文档，确保操作标准化； · 参与Hi HR系统及薪酬提报线上化等关键项目实施与优化； · 输出定期人事报表与分析，支持管理决策。
Join a dynamic team of designers, content strategists, and user researchers working on Alibaba’s global B2B e-commerce platform, Alibaba.com. We collaborate closely with product and business teams to create a top-tier online marketplace for businesses in regions like North America, Europe, and Southeast Asia. Alibaba.com is the original business of Alibaba Group, launched in 1999, and we’re focused on continuously improving it to better serve our global customers. As a Senior UX Researcher, you will be responsible for creating, driving, and implementing research plans to discover actionable insights for creating the user experience for web-based applications and mobile devices. You will deliver the right user insights at the right time, helping project team to create digital products that are good for users and good for business. You will use your deep understanding of the methods and best practices of user research to experiment with mixed methods research to generate unique user insights and drive product innovation. You will mentor junior team mates to deliver high-quality outputs while working effectively on managing stakeholders, overlapping projects, and competing priorities. Responsibilities: • Drive ideas to improve products and services through research-driven insights and recommendations. • Independently design and execute research studies with effective research methods (e.g., desk research, interviews, focus groups, usability testing, surveys, competitive analysis, etc.), representative participant profiles, and efficient recruiting strategies. • Proactively review and perform data analysis to extract insights and actionable recommendations from qualitative or quantitative data, and collaborate with teams to translate insights into product and business impact. • Present your work at research critique sessions to collect constructive feedback from the team and leadership. • Collaborate with designers, engineers, and product managers throughout the research, design, and product development processes. • Organize post-mortem reviews of your projects with collaborating teams, reflect on outcomes, and proactively suggest improvements. • Through knowledge sharing, leading by example, and constant learning, contribute to the team’s professional growth and development. • Constantly learn and implement AI in the workflow to enhance research efficiency, and proactively identify and suggest new tools for the team. • Effectively identify and implement new ways to conduct research, grow the team’s influence, and create impact.
1. 支持全球速卖通平台风险合规管控，负责产出周期性风险合规报告，分析欧洲业务风险合规事件、监督合规报告数据、评估分析风险异常情况； 2. 支持重点国家业务与相关国际监管部门的日常沟通、合规协查执行及突发合规事件处理。做到及时发现预警，准确传达监管诉求，并协调公司内外部资源合理应对 3. 从平台视角，以法律法规为基础，对合规体系进行建设及对各种业务场景进行合规评估，制定全链路合规治理方案，包括但不限于产品优化、主动/被动防控机制、投诉/申诉等，平衡体验与风险，确保平台欧洲范围内符合合规要求； 4.通过内外部工具关注重点国家业务商品合规动态信息，及时获悉并解读相关政策、法律法规和合规要求。并与法务定期评估重点国家商品合规情况，进行相应合规整改 5.良好的项目管理能力，整合产研资源，协同上下游各职能团队，推动重要风控项目落地实施，平衡风险合规控制和商业发展。 1. Risk and Compliance Management for AliExpress Platform: Responsible for overseeing risk and compliance controls, producing periodic risk and compliance reports, analyzing risk and compliance incidents in European operations, monitoring compliance data, and assessing and analyzing risk anomalies. 2. Daily Communication and Compliance Coordination with International Regulatory Authorities: Manage regular communication with regulatory bodies in key countries, execute compliance investigations, and handle sudden compliance incidents. Ensure timely detection and early warning, accurately convey regulatory requirements, and coordinate internal and external resources to respond effectively. 3. Compliance System Construction and Business Scenario Assessment: From a platform perspective, build a compliance system based on laws and regulations, assess compliance across various business scenarios, and develop end-to-end compliance governance solutions. This includes but is not limited to product optimization, active/passive prevention mechanisms, and complaint/appeal handling, balancing user experience and risk to ensure platform compliance across Europe. 4. Monitoring and Compliance Review of Key Countries' Product Compliance: Use internal and external tools to monitor product compliance dynamics in key countries, stay updated on and interpret relevant policies, laws, and compliance requirements. Collaborate with the legal team to regularly evaluate product compliance in key countries and implement necessary compliance improvements. 5. Project Management and Cross-Functional Collaboration: Demonstrate strong project management skills, integrate product and R&D resources, and collaborate with upstream and downstream functional teams to drive the implementation of critical risk control projects. Balance risk compliance control with business development objectives.