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菜鸟菜鸟-Europe HR SSC-Madrid

社招全职1年以下综合类-人力资源地点:马德里状态:招聘

任职要求


1. Qualifications
· Bachelor’s degree or above, preferably in Human Resources, Business Administration, or a related field.
· Familiar with European labor regulations and HR operational processes; at least 1 year of experience in an international company or HR-related role.
· Excellent communication skills in both Chinese and English; proficiency in Spanish or another European language is required.
· Proficient in mainstream HR systems (such as Workday, SAP SuccessFactors, etc.) and data analysis tools like Excel.
· Detail-oriented, with strong customer service awareness, project execution skills, and a mindset for continuous im…
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工作职责


1. Employee Life Cycle Management
· Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries.
· Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness.
· Optimize employee data governance to improve data quality and consistency.
· Support annual audits and compliance checks in line with local labor laws and company policies.

2. Employee Benefits Administration
· Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks.
· Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance.
· Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement.

3. HR Inquiry & Service Support
· Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support.
· Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience.
· Maintain and update the FAQ knowledge base to improve efficiency and reduce response time.

4. Data & Process Optimization
· Identify and implement process and system improvement opportunities to enhance automation and digitalization.
· Maintain and update HR module SOP documentation to ensure process standardization and compliance.
· Participate in key digital HR projects, including Hi HR system and payroll submission automation.
· Deliver regular HR reports and analytics to support business decision-making.

1. 员工全生命周期管理
· 负责所辖国家员工的入职、调动、离职、合同签订与续签等核心人事流程;
· 管理员工档案、工时及假期,确保数据准确、合规、及时;
· 优化员工数据治理流程,提升数据质量与一致性;
· 支持年度审计及合规检查,确保符合当地劳动法规与公司政策。

2. 员工福利管理
· 统筹员工商业保险、补充医疗、年度体检等福利项目的日常运营;
· 对接供应商、核对账单并完成费用分摊,确保准确与合规;
· 定期回顾福利政策,收集反馈并提出优化建议,提升员工满意度。

3. HR问询与服务支持
· 作为HR SSC一线窗口,通过阿里钉、电话、工单系统或现场支持快速响应员工咨询;
· 提供准确的政策解读与流程指导,保障一致的员工体验;
· 定期维护FAQ知识库,优化流程,缩短响应时间。

4. 数据分析与流程优化
· 识别并推动HR流程与系统优化,提升自动化与数字化水平;
· 维护并更新HR模块SOP文档,确保操作标准化;
· 参与Hi HR系统及薪酬提报线上化等关键项目实施与优化;
· 输出定期人事报表与分析,支持管理决策。
包括英文材料
Excel+
学历+
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社招1年以上综合类-人力资源

1. Employee Life Cycle Management · Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries. · Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness. · Optimize employee data governance to improve data quality and consistency. · Support annual audits and compliance checks in line with local labor laws and company policies. 2. Employee Benefits Administration · Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks. · Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance. · Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement. 3. HR Inquiry & Service Support · Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support. · Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience. · Maintain and update the FAQ knowledge base to improve efficiency and reduce response time. 4. Data & Process Optimization · Identify and implement process and system improvement opportunities to enhance automation and digitalization. · Maintain and update HR module SOP documentation to ensure process standardization and compliance. · Participate in key digital HR projects, including Hi HR system and payroll submission automation. · Deliver regular HR reports and analytics to support business decision-making. 1. 员工全生命周期管理 · 负责所辖国家员工的入职、调动、离职、合同签订与续签等核心人事流程; · 管理员工档案、工时及假期,确保数据准确、合规、及时; · 优化员工数据治理流程,提升数据质量与一致性; · 支持年度审计及合规检查,确保符合当地劳动法规与公司政策。 2. 员工福利管理 · 统筹员工商业保险、补充医疗、年度体检等福利项目的日常运营; · 对接供应商、核对账单并完成费用分摊,确保准确与合规; · 定期回顾福利政策,收集反馈并提出优化建议,提升员工满意度。 3. HR问询与服务支持 · 作为HR SSC一线窗口,通过阿里钉、电话、工单系统或现场支持快速响应员工咨询; · 提供准确的政策解读与流程指导,保障一致的员工体验; · 定期维护FAQ知识库,优化流程,缩短响应时间。 4. 数据分析与流程优化 · 识别并推动HR流程与系统优化,提升自动化与数字化水平; · 维护并更新HR模块SOP文档,确保操作标准化; · 参与Hi HR系统及薪酬提报线上化等关键项目实施与优化; · 输出定期人事报表与分析,支持管理决策。

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