1. 处理员工反馈的投诉工单，判断用户诉求是否合理，确保客户问题得到及时有效解决，维护平台信誉； 2. 做好与其他组别/部门投诉处理的对接，积极主动协调跨部门合作，提高联合处理效率； 3. 统计客户投诉，分析产生原因，改善客户投诉受理流程，提升服务质量； 4. 危机及疑难客诉及时介入处理，降低风险，做好相关预防工作； 5. 完成上级领导临时交办的工作。

1.协助监控“携程旅游”门店渠道总部对接第三方平台的业务跟进（视频号、抖音、高德等） 2.联动产品、技术、销售等部门跟进问题订单处理进度，确保异常问题闭环解决； 3.推进价格校准流程优化，参与价格一致性SOP（标准操作流程）的制定与迭代； 4.整理归档项目文档，提炼典型案例形成内部培训材料； 5.针对日常数据需完成对应的数据汇总及分析。

About Us Trip.com Group is a leading global travel service provider comprising of Trip, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip Group helps travelers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".  1, Identify and analyze training demands of international hotel business teams. Plan, coordinate, develop, and implement training projects, be result-oriented, track and review the progress periodically, and follow up with optimization iteration. 2, Able to deliver workshops and lectures in fluent English, empower the business team through training projects, and be accountable for the training effectiveness. 3, Collaborate with other team members across the company (Product, R&D, Operations, etc.) to develop and implement plans to increase employee effectiveness through the use of training sessions or e-learning content. 4, Produce high-quality content according to the development needs of the business or to address business pain points. Quantitative mastery of ppt and video content creation is required. Using newsletter designing/video authoring tools to create simple, attractive, yet impactful posters/videos. 5, Continuous optimization of training courses and materials, and effectively extract the best practices, methodologies, tools, and cases based on the business needs.  6, Develop and execute social media strategies that align with business objectives, ensuring successful implementation across all platforms. Continuously optimize content based on data insights to enhance results. Collaborate with internal teams to create compelling multimedia content.    

1、负责包括监管投诉在内的各类高优投诉案件处理，推进消保合规层面的案件解决，并出具相应的监管回复说明 2、分析高优客诉风险，推进解决方案或优化措施。洞察投诉根因，从数据、场景出发，减少客诉发生，推动产品服务流程优化 3、负责处理征信相关的客户投诉，包括但不限于征信异议、征信投诉。协调公司内部法务、产品、运营、客服等多部门，推动问题解决 4、开展消保审查，对金融营销宣传素材出具消保评估建议，沉淀并更新维护消保营销审核知识库 5、承担其他消保合规方向的支持工作

【外包岗位】 1、负责指定区域内酒店周边企业协议客户的开发工作，通过多渠道挖掘潜在客户，进行商务洽谈、签约； 2、维护成员酒店关系，协助提升成员酒店营销管理能力，提升酒店协议客户产量；

1、 前台接待工作：电话转接及客户接待、面试接待; 2、 办公用品、名片、广告的采购、发放、报销工作； 3、 部门库房管理、物资出入库管理及领用登记，台账维护； 4、 门禁卡、停车场等系统权限的管理及日常维护，卡证制作及发放； 5、 快递收发协助及收发室管理； 6、公司通讯录的日常维护、信息修改； 7、完成领导安排的其他事项。

 1、负责丽呈旗下酒店项目资源开发，根据公司选址要求，寻找、筛选、评判、签约目标物业或合作投资方，完成开发指标 2、负责与合作伙伴进行商务谈判，跟进项目签约、上线、回款 3、负责在区域内提升丽呈酒店品牌的知名度，扩大市场覆盖

1、负责全球中高端岗位的猎聘工作，满足事业部中高端人才的需求交付； 2、关注国内外行业动态，对重点企业进行人才mapping，输出有效的市场和人才信息； 3、开拓并运营各类高端招聘渠道，探索新的招聘方法，提升资源利用效果； 4、关注招聘体系化建设，优化招聘流程，促进团队高效合作，提升招聘效能。