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携程英文客服/Customer Advisor(MJ018410)

社招全职国际业务客服地点:上海状态:招聘

任职要求


Proficiency in both verbal and written (English);Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.

工作职责


Key Assist customers with their inquiries and concerns in (English) via phone, chat, or email;Communicate effectively with customers, showing empathy and patience;Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;Advocate the Trip culture both internally and externally;Assist with ad hoc projects assigned by Team Leads / Supervisors.
包括英文材料
Excel+
PowerPoint+
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