阿里巴巴LAZADA-商家客服产品经理-杭州

任职要求

1、本科及以上学历，计算机科学、电子商务或相关专业。
2、2年以上产品经理经验，有跨境电商平台经验者优先，有AI及客服产品经验优先。
3、具备出色的沟通和协调能力，能够与不同团队有效合作，推动项目进展。
4、对电商行业有深入理解，善于分析数据，具备敏锐的市场洞察力和创新思维。
5、能够流畅进行英文阅读和日常口语沟通，有海外学习或工作经验者优先。

1、Bachelor degree or above, major in computer science, e-commerce or related fields.
2、More than 2 years of experience as a product manager. Candidates with experience in cross-border e-commerce platforms are preferred. Those with experience in AI and customer service products are also preferred.
3、 Have excellent communication and coordination skills and be able to work effectively with different teams to promote project progress.
4、 Have an in-depth understanding of the e-commerce industry, be good at analyzing data, and have keen market insight and innovative thinking.
5、 Ability to read and communicate in English fluently. Applicants with overseas study or work experience will be given priority.

工作职责

1、负责LAZADA商家客服工具/IM产品（商家TO用户）、商家AI经营助手产品规划与管理，制定并执行产品策略，以驱动业务增长和商家满意度提升。
2、对商家经营模式、工具，东南亚电商有较深的理解，可从商家经营视角组织和迭代产品。
3、了解商家的经营诉求，进行竞品分析，为产品创新提供有力的市场洞察。
4、与跨部门团队协作，包括设计、开发、运营等，确保产品功能的顺利上线和优化。
5、监控产品性能指标，定期进行数据分析，以优化产品功能并解决商家痛点。

1、Responsible for product planning and management of LAZADA seller customer service tools(seller to buyer),seller AI Agent products,formulating and executing product strategies to drive business growth and merchant satisfaction.
2、Have a deep understanding of seller business models and tools as well as Southeast Asian e-commerce. Be able to organize and iterate products from the perspective of seller operations.
3、Deeply understand market and merchant needs, conduct competitive analysis, and provide market insights for product innovation.
4、Collaborate with cross-functional teams, including design, development, and operations, to ensure smooth product feature launches and improvements.
5、Monitor product performance metrics, conduct regular data analysis, and optimize product features to address user pain points.