携程Hotel Support Specialist - GE(MJ023728)
任职要求
Job requirements1. Diploma or above, can handle the daily communication in German and English. 2. Excellent service awareness and professional dedication, strong learning ability, positive attitude, and strong ability to work under pressure, excellent teamwork ability, able to adapt to the work shift system.3. Relevant wo…
工作职责
1. Refer to company procedures, use the right tools to assist the local business team and provide front-line business support to overseas partners.2. Adapt to corporate strategy adjustment and keep business knowledge updated.3. Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat（contact the customer directly if necessary）.4. Promote Trip’s hotel management system to our cooperative hotels.5. Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).6. Complete temporary tasks assigned by superiors.
工作描述1. 参照公司流程，使用正确的工具协助当地业务团队，为海外合作伙伴提供一线业务支持。2. 适应公司战略调整，及时更新业务知识。3. 通过电话、邮件、在线聊天等方式（必要时需直接联系客户），帮助解决合作伙伴在携程系统日常操作中的需求。4. 向合作酒店推广携程酒店管理系统。5. 与其他部门协调，提高商户（酒店）的整体满意度。6. 完成上级交办的临时任务。
1. Refer to company procedures, use the right tools to assist the local business team and provide front-line business support to overseas partners. 2. Adapt to corporate strategy adjustment and keep business knowledge updated. 3. Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat（contact the customer directly if necessary）. 4. Promote Trip’s hotel management system to our cooperative hotels. 5. Coordinate with other departments to improve the overall satisfaction of the merchant (hotel). 6. Complete temporary tasks assigned by superiors.
1. Refer to company procedures, use the right tools to assist the local business team and provide front-line business support to overseas partners.2. Adapt to corporate strategy adjustment and keep business knowledge updated.3. Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat（contact the customer directly if necessary）.4. Promote Trip’s hotel management system to our cooperative hotels.5. Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).6. Complete temporary tasks assigned by superiors.
Product Strategy & Optimization • Develop and execute Online Travel Agency platform (hotels, flights, tours) operational strategies to enhance user experience, conversion rates, and retention. • Analyze user behavior data to drive product improvements, personalized recommendations, and promotional campaigns. User Growth & Engagement • Design and implement user acquisition, retention, and reactivation initiatives (e.g., targeted marketing). • Collaborate with marketing teams to optimize channel performance and traffic acquisition. Data-Driven Decision Making • Monitor core metrics (GMV, conversion rate, DAU/MAU) and deliver actionable insights through regular reporting. • Stay ahead of industry trends and competitor strategies to iterate operational tactics swiftly. Cross-Functional Collaboration • Partner with engineering, design, and customer support teams to prioritize product features and resolve issues. • Work with supply chain teams to streamline partnerships and resource integration.