携程Hotel Support Specialist - Italian(MJ023731)
任职要求
Job requirements 1. Diploma or above, can handle the daily communication in Italian and English. 2. Excellent service awareness and professional dedication, strong learning ability, positive attitude, and strong ability to work under pressure, excellent teamwork ability, able to adapt to the work shift system. 3. Relevant working experience in starred hotel, airline ticket counter, and call center is preferred. 4. English resume is highly appreciated Working time: 09:00-18:00（8 hours shift / local time in Italy） Five working days and two off-days for each week，off-days may not be on weekends. Work normally during Thailand national holidays.
工作职责
1. Refer to company procedures, use the right tools to assist the local business team and provide front-line business support to overseas partners. 2. Adapt to corporate strategy adjustment and keep business knowledge updated. 3. Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat（contact the customer directly if necessary）. 4. Promote Trip’s hotel management system to our cooperative hotels. 5. Coordinate with other departments to improve the overall satisfaction of the merchant (hotel). 6. Complete temporary tasks assigned by superiors.
工作描述1. 参照公司流程，使用正确的工具协助当地业务团队，为海外合作伙伴提供一线业务支持。2. 适应公司战略调整，及时更新业务知识。3. 通过电话、邮件、在线聊天等方式（必要时需直接联系客户），帮助解决合作伙伴在携程系统日常操作中的需求。4. 向合作酒店推广携程酒店管理系统。5. 与其他部门协调，提高商户（酒店）的整体满意度。6. 完成上级交办的临时任务。
1. Refer to company procedures, use the right tools to assist the local business team and provide front-line business support to overseas partners.2. Adapt to corporate strategy adjustment and keep business knowledge updated.3. Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat（contact the customer directly if necessary）.4. Promote Trip’s hotel management system to our cooperative hotels.5. Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).6. Complete temporary tasks assigned by superiors.
1. Refer to company procedures, use the right tools to assist the local business team and provide front-line business support to overseas partners.2. Adapt to corporate strategy adjustment and keep business knowledge updated.3. Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat（contact the customer directly if necessary）.4. Promote Trip’s hotel management system to our cooperative hotels.5. Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).6. Complete temporary tasks assigned by superiors.
Marketing position for Global Chain (individual contributor) • Develop and execute comprehensive marketing strategies to promote chain group hotel accommodation, including internal training and external communication • Conduct competitive analysis and market research to support the commercial teams’ efforts • Collaborate with internal teams and external partners to ensure the successful implementation of marketing initiatives • Monitor and analyze campaign performance, utilizing data-driven insights to optimize strategies and achieve marketing objectives • Stay updated with industry trends and best practices, continuously improving marketing strategies to drive business growth