携程Hotel Support Specialist - Italian(MJ023731)
任职要求
Job requirements 1. Diploma or above, can handle the daily communication in Italian and English. 2. Excellent service awareness and professional dedication, strong learning ability, positive attitude, and strong ability to work under pressure, excellent teamwork ability, able to adapt to the work shift system. 3. Relevant …
工作职责
1. Refer to company procedures, use the right tools to assist the local business team and provide front-line business support to overseas partners. 2. Adapt to corporate strategy adjustment and keep business knowledge updated. 3. Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat（contact the customer directly if necessary）. 4. Promote Trip’s hotel management system to our cooperative hotels. 5. Coordinate with other departments to improve the overall satisfaction of the merchant (hotel). 6. Complete temporary tasks assigned by superiors.
工作描述1. 参照公司流程，使用正确的工具协助当地业务团队，为海外合作伙伴提供一线业务支持。2. 适应公司战略调整，及时更新业务知识。3. 通过电话、邮件、在线聊天等方式（必要时需直接联系客户），帮助解决合作伙伴在携程系统日常操作中的需求。4. 向合作酒店推广携程酒店管理系统。5. 与其他部门协调，提高商户（酒店）的整体满意度。6. 完成上级交办的临时任务。
1. Refer to company procedures, use the right tools to assist the local business team and provide front-line business support to overseas partners.2. Adapt to corporate strategy adjustment and keep business knowledge updated.3. Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat（contact the customer directly if necessary）.4. Promote Trip’s hotel management system to our cooperative hotels.5. Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).6. Complete temporary tasks assigned by superiors.
1. Refer to company procedures, use the right tools to assist the local business team and provide front-line business support to overseas partners.2. Adapt to corporate strategy adjustment and keep business knowledge updated.3. Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat（contact the customer directly if necessary）.4. Promote Trip’s hotel management system to our cooperative hotels.5. Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).6. Complete temporary tasks assigned by superiors.
1. Respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community;2. Enhance the brand by increasing social media presence; responding to all inquiries in a timely manner;3. Resolve product or service problems by determining the issue, selecting the resolution and implementing the correction to customer satisfaction;4. Paired with the understanding of our business, product and service and provide thoughtful, strategic insight regarding customer requests;5. Conduct follow-up with customers to ensure any issues are resolved in a timely manner;6. Recommend potential products or services to management by understanding customer needs;7. Marketing and/or customer service support as needed;8. Other duties as assigned.