携程Hotel Support Specialist - JP(MJ026806)

Product Strategy & Optimization • Develop and execute Online Travel Agency platform (hotels, flights, tours) operational strategies to enhance user experience, conversion rates, and retention. • Analyze user behavior data to drive product improvements, personalized recommendations, and promotional campaigns. User Growth & Engagement • Design and implement user acquisition, retention, and reactivation initiatives (e.g., targeted marketing). • Collaborate with marketing teams to optimize channel performance and traffic acquisition. Data-Driven Decision Making • Monitor core metrics (GMV, conversion rate, DAU/MAU) and deliver actionable insights through regular reporting. • Stay ahead of industry trends and competitor strategies to iterate operational tactics swiftly. Cross-Functional Collaboration • Partner with engineering, design, and customer support teams to prioritize product features and resolve issues. • Work with supply chain teams to streamline partnerships and resource integration.

We are seeking a seasoned Business Development Manager with expertise in OTA, attractions, or local experiences to drive adoption of Alipay+ Travel Solutions across the travel ecosystem. This role focuses on expanding partnerships with global/local partners, managing business success, and fostering local & cross-border tourism via innovative payment tools. Self-driven mindset and resilience in startups are required. General responsibilities include: 1. Business Development and Partner Management: ● Develop and execute BD Strategies to achieve business goals in Attractions, Day Tours and Experience. ● Manage the full sales cycle: Identify, pitch, negotiate, contract and onboard business partners, ensuring favorable terms and conditions, and compliance with legal/regulatory requirements. 2. Product & Marketing Strategy: ● Lead the full lifecycle of attractions/day tours product development: from requirement gathering with suppliers, improvement of search capability, optimization of listings, and product structuring (ticket types, add-ons, pricing) on voyager. ● Design and implement strategies to enhance supplies aligned with market demands and Alipay+ technology. ● Identify opportunities for product optimization and marketing improvements. 3. Cross-Functional Coordination: ● Collaborate with product, technical, and marketing teams to align sales goals with platform features and user experience. ● Work with regional teams for local travel-related products developing and sourcing management. 4. Analytics: ● Generate weekly and monthly business tracking a to optimize business outcomes. ● Provide data-driven recommendations for increasing order volume and improving partner retention.

1. Manage scheduling related to global investor calls, investors conferences and sellside analyst calls. 2. Execute quarterly NDRs from logistic arrangement, consolidating investors’ requests, to collecting NDR feedback. 3. Coordinate and plan internally with IR officers and management PAs, and externally with investors and investment banks. 4. Organize all NDR logistics including, but not limited to, virtual meeting setup, hotels, ground transportation, air travel and catering. 5. Organize quarterly earnings call logistics and liaise with internal and external service providers. 6. Maintain investor contact and sell-side contact database and conduct shareholder analysis. 7. Responsible for general secretarial support to a small team.

1. With expert knowledge on the [Hotel or Flight or New Product] product, guide both new and existing Advisors on service-related best practices;2. Liaise with the IBU Procedure Team and other Stakeholders to create and maintain customer and service-orientated procedures;3. Work closely with relevant Team Leaders/Group Leaders to fully understand both Customer and Advisor pain points and inefficiencies which can be optimized;4. Always question the status quo. There is always be a better way of doing things;5. Advocate the Trip.com culture and standards;6. Assist with any ad hoc projects and tasks from Group Leaders/Managers where necessary.