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携程ONSITE-差旅顾问(深圳)(MJ026615)

社招全职2-3年商旅业务客服地点:深圳状态:招聘

任职要求


工作经验:
1.至少有2-3年的客户运营管理经验,在旅游行业或相关服务行业的优先考虑。
2.具备客户服务经验,能够处理客户投诉和提供优质服务,3年以上商旅预订工作经验(或同行经验)优先考虑。
技能要求:
1.英语四级以上,熟练英语,可以用英语电话交流及邮件往来。
2.具备海外机票、海外…
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工作职责


1.派驻客户公司,为商旅客户提供包括酒店、机票、等全方面的差旅咨询及预订服务。
2.负责及时反馈客户需求,汇总客户意见,协助客户解决日常差旅问题。
3.负责每月负责机票对账结算,关注对账进程,核实账单差异,机票行程单的整理和核对,并按照要求登记行程单信息及归档,确保账单导入过程无误,账单数据完整。
4.需快速响应差旅团队的不定期数据分析需求,包括但不限于周报、月报,以及如遇突发性公共事件、不可控事件,需主动同步动态至差旅团队,并随时做好差旅数据准备。
包括英文材料
Excel+
数据分析+
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