携程Social Media Advisor EN CS SHACC FLT(MJ028071)
任职要求
1. 3+ years in a customer support role, preferably with experience providing support via social media;2. Exceptional written communication skills with keen attention to detail;3. Full-Time Bachelor's degree;4. Workin…
工作职责
1. Respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community;2. Enhance the brand by increasing social media presence; responding to all inquiries in a timely manner;3. Resolve product or service problems by determining the issue, selecting the resolution and implementing the correction to customer satisfaction;4. Paired with the understanding of our business, product and service and provide thoughtful, strategic insight regarding customer requests;5. Conduct follow-up with customers to ensure any issues are resolved in a timely manner;6. Recommend potential products or services to management by understanding customer needs;7. Marketing and/or customer service support as needed;8. Other duties as assigned.
Compliance Advisory Marketing Review: • Provide expert advice, review and approve online and offline Point of Sale Materials (POSMs), website content, social media posts, promotional articles, marketing campaigns and events to ensure compliance with relevant laws, regulations, industry standards, wide best practices. • Support the development and implementation of compliance strategies and frameworks to address legal and regulatory requirements for global marketing initiatives to promote the awareness, adoption, and utilization of Alipay+ wallets globally. • Support the planning and execution of multi-channel marketing campaigns, including digital marketing, social media, events, and partnerships. • Collaborate closely with cross-functional teams, including product, Business Development, and regional teams, to align marketing efforts with business goals. • Work with local partners, merchants, and influencers to create joint marketing initiatives that drive wallet adoption. Collaborate with local agencies or vendors to ensure the effective implementation of marketing campaigns and materials with Business where necessary. Risk Assessment and Management: • Conduct compliance risk assessments to identify potential risks and vulnerabilities within the organization for all marketing related activities. • Develop and implement risk mitigation plans and strategies to address identified compliance risks. Monitoring and Reporting: • Monitor changes in laws, regulations, industry standards and emerging market trends related to marketing and regulatory compliance. • Prepare and present compliance reports to senior management, highlighting key compliance issues and recommendations for action to mitigate legal and regulatory risks in global marketing initiatives. Training and Education: • Provide training and guidance to business development, marketing and other functional stakeholders on legal and compliance related guidelines and processes for the GMRC. • Support and contribute to the development and use of AI Reg Tech with clear accurate legal and regulatory guidance to streamline and improve processes to expedite the launch of marketing initiatives. Project Based: • To participate in Advisory Projects to ensure end to end engagement for Compliance advisory success • Projects may be in various areas of business e.g. Payments or Non Payments subject to Business needs Collaboration and Communication: • Collaborate with legal, risk management, and other departments to ensure a coordinated approach to compliance. • Communicate effectively with internal stakeholders to provide guidance and support on compliance matters. Documentation and Record Keeping: • Maintain accurate and up-to-date records of compliance activities, including advisory reports, training sessions, and risk assessments. • Ensure proper documentation of compliance decisions and actions taken.
1. Drive platform partnerships and collaboration with external agencies on key issue domains ; 2. Leverage industry research and resources to inform and educate our safety strategy and in-app user safety features to users ; 3. Engage with XFN teams in Brazil to deliver T&S initiatives and programs and contribute from T&S perspective ; 4. Facilitate the information flow between the local and HQ teams and ensure the visibility of progress through timely and appropriate updates ; 5. Build external narratives explaining our values, principles and overall policy/enforcement approach with a view to drive Industry alignment and consensus with key KOF's/KOL's etc. ; 6.Establish external governance and advisory forums with a view to transparency, accountability, and most importantly driving ongoing improvements at the service of our community.
We are seeking a lead Privacy Counsel to support Ant International’s growing Alipay+, Antom and Bettr business. Looking for a tech-savvy privacy lawyer who is passionate about data and eager to work on innovative issues in the fintech space and knowledgeable and experienced in China's Personal Information Protection Law. You are a business enabler. You will work closely with product and tech team, business development personnel, risk management and other legal/compliance/AML professional, and provide strategic advice to enable business growth and innovation in a privacy compliant manner. You are an effective DPO. You will establish, implement, and maintain privacy governance framework for the relevant business line and ensure compliance with applicable data privacy law and regulations. Responsibilities: Privacy Advisory: ● Provide privacy support to new product launches and initiatives in China and collaborate with APAC team for APAC initiatives. ● Analyze products, policies and initiatives to provide practical risk assessment and solution. ● Drive and implement privacy by design, understand the tech and product, and translate privacy principles into actionable product features. ● Support legal team in contract drafting and negotiation for privacy related issues. Privacy Compliance/DPO responsibilities: ● Drive and implement China’s PIPL compliance for the relevant entities as well as other applicable data privacy laws and regulations ● Monitor changes and updates in privacy legislation and advise on potential impacts to the relevant business lines.
1. Content Strategy and Planning - Develop and implement content strategies across various platforms (Instagram, Twitter, TikTok, Youtube, etc.). - Align with agency to create & develop content calendar, including thematic content, campaigns, and promotions. - Collaborate with creative team to create multimedia content (photos, videos, infographics, etc.). - Collaborate product teams to ensure cohesive messaging and brand consistency. - Maintain a consistent brand voice across all social media platforms, adapting to platform-specific styles and audiences. 2. Data Analytics & Reporting - Analyze performance metrics (engagement rates, reach, impressions, etc). - Develop weekly/monthly reports with actionable insights to improve campaign, content strategy, and ROI. - Keep up with social media algorithm to ensure content is optimized for visibility and engagement. 3. Paid Social Media Ads - Brief and manage paid campaigns across social media platforms, including Facebook, Instagram, TikTok, etc. 4. Trend Spotting & Innovation - Stay updated on emerging social platforms, trends, and viral content, integrating these into brand strategy.