携程业务运营经理 / Business Operation Manager(MJ030954)

1、Deeply understand the OTA and hospitality industry development, competitors, development prospects, etc., and assist with business strategies. 2、Develop business objectives in accordance with business strategies, and assist with regional implementation. 3、Responsible for overseas accommodation operations, including but not limited to communicating with the frontline teams, coordinating and solving various demands. 4、Organize internal and external data, perform in-depth data analysis, transform sophisticated data into pragmatic and usable insights on business challenges, trends and growth opportunities. 5、Work and actively communicate with cross-teams such as product, R&D, and data teams to facilitate the progress of projects. 6、Other operational support as assigned. Qualifications 1、Bachelor’s degree or above, with over 1 year of relevant experience in the OTA, hospitality, or related industries. 2、High proficiency in English, able to communicate with overseas teams without barriers. 3、Have deep insights into business development or operations. 4、Demonstrate good logical thinking, communication, and learning skills. 5、Demonstrate strong adaptability and resilience under pressure. Motivated, results-focused, and optimistic. 6、Very strong analytical and problem-solving skills. 7、Proficiency in Microsoft Office, especially PowerPoint, Excel, etc. 职责描述： 1、深入理解OTA及酒店行业的发展动态、竞争格局与前景趋势，协助制定业务策略。 2、依据业务策略制定发展目标，并协助在各区域落地实施。 3、负责海外住宿业务运营，包括但不限于与前線团队保持沟通，协调解决各类业务需求。 4、整合内外部数据，开展深度数据分析，将复杂数据转化为具有实操价值的业务洞察，揭示业务挑战、趋势与增长机遇。 5、与产品、技术、数据等跨部门团队保持积极沟通，协同推动项目进展。 6、完成指定的其他运营支持工作。

1.负责制定并执行拉美地区业务培训运营策略，基于不同角色（BD、大客户经理、BD管理者、运营、支持），定义不同阶段需要的知识和技能，并通过培训有效提升员工胜任度及满意度，为培训效果负责，确保团队目标的达成； 2.负责建立和优化业务培训体系，持续提升团队专业能力和执行力； 3.协调各部门合作，确保培训项目的顺利实施和效果评估； 4.研究行业成熟培训体系，不断优化培训内容和方法，提高团队竞争力。 What You'll Do: 1.Responsible for developing and implementing business training and operation strategies for Brazil, defining the knowledge and skills required at different stages based on various roles (BD, Key Account Manager, BD Manager, Operations, Support). Enhance employee competence and satisfaction through training and be accountable for training effectiveness, ensuring the achievement of team goals. 2.Establish and optimize the business training system to continuously enhance the team's professional capabilities and execution power. 3.Coordinate collaboration among various departments to ensure the smooth implementation and evaluation of training programs. 4.Research mature training systems in the industry and continuously optimize training content and methods to improve team competitiveness.

1.理解业务全链路，并通过调研/访谈、数据分析等方式，积极主动发现影响业务团队作业效率的卡点或体验问题，提供产品解决方案； 2.管理产品项目流程，协调销售、产品、技术团队和其他相关部门完成产品功能开发或优化，帮助更高效地达成业务目标； 3.开展产品功能培训和推广，制定全面的产品培训手册，协助销售团队掌握产品使用。 1.Understand the end-to-end business process, proactively identify bottlenecks or experience issues affecting the operational efficiency of business teams through research/interviews, data analysis, etc., and provide product solutions. 2.Manage the product project process, coordinate sales, product, technology teams, and other relevant departments to complete product feature development or optimization, and help achieve business goals more efficiently. 3.Conduct product feature training and promotion, develop comprehensive product training manuals, and assist the sales team in mastering product usage.

Workstation Pipeline and Project Management: 1. Manage Product Planning and Pipeline and set priority based on input from both commercial and Product stakeholders 2. Ensure delivery of key Product Developments based on priority through effective project management. 3. Lead Overall Workstation project cadences both internal project team and Business Stakeholders 4. Define RACI on every steps of Product development from discovery to Hypercare stage. 5. Continuously capture resent commercial priorities and identify required Workstation update to support most updated business need 1.管理产品规划与流程，根据商业和产品相关利益者提供的信息确定优先级。 2.通过有效的项目管理，确保按照优先级交付关键产品开发成果。 3.引领整个工作站项目节奏，协调内部项目团队和业务相关利益者。 4.明确产品开发从发现阶段到后期维护阶段每个环节的责任分配（RACI）。 5.持续了解最新的商业重点事项，确定工作站需要进行的更新，以满足最新的业务需求 。 Workstation Governance: 1. Oversee overall Workstation end-to-end design consistency from data / metric definition, user journey 2. Design and Manage user workstation users and roles access 工作站管理： 从数据/指标定义、用户流程等方面，全面监督工作站自始至终的设计一致性。 设计并管理工作站用户及其角色权限。 Workstation Adoption and Feedback Management 1. Drive Overall Workstation adoption, key products and key target users through effective dashboarding, review and update to stakeholders. 2. Collaborate with Product Team to manage feedback through effective ticket management and engagement with users 3. Build continuous feedback loop of development-adoption-feedback for product improvement 工作站推广与反馈管理 通过有效的信息展示面板、向相关方汇报及更新情况，推动工作站整体、关键产品以及关键目标用户群体的采用率提升。 与产品团队合作，通过有效的问题跟踪管理以及与用户互动来管理反馈。 建立“开发-推广-反馈”的持续反馈循环机制，以改进产品 Users Capability 1. Be Center of Excellence on Workstation skills and collaborate with Commercial Academy and country stakeholders to continuously improve Awareness and users Workstation skills to increase overall adoption. 2. Build efficient users reference materials through in platform product e.g. Ai bot or off platform e.g. Commercial Academy Library in collab with product team and Commercial Academy team. 用户能力提升 成为工作站技能方面的卓越中心，与商务学院及各国相关方合作，不断提高用户对工作站的认知度和使用技能，以提升整体使用率。 与产品团队和商务学院团队合作，通过平台内产品（如人工智能机器人）或平台外资源（如商务学院图书馆）制作高效的用户参考资料。 Key Stakeholder Management - Product and Tech : Ensure alignment of PRD and timely delivery of product, ensure effective product feedback and upgrade - Commercial Excellence Managers : Ensure alignment and delivery of BRD, UAT, Roll out, Training Materials and Product Adoption - Commercial Academy : Ensure robust Workstation training repository, Communication, training execution and users recognition - Regional BU/Operation : Ensure business requirement are updated and reflected in WS in collaboration with CE Managers. - Country SO and Commercials : Ensure effective enggagement through at the right stage of product development as per RACI, continous improvement through feedback and adoption review. 关键相关方管理 -产品与技术团队：确保PRD对齐，按时交付产品，并落实有效反馈以推动升级。 -商务团队：确保BRD对齐并完成UAT、推广、培训材料及产品落地。 -商务学院：完善工作站培训资源库，推进沟通、培训执行和用户认可。 -区域业务/运营部门：协同卓越商务经理，确保业务需求及时更新并体现在工作站中。 -国家营销团队：依据RACI，在产品开发关键阶段有效参与，通过反馈和采用情况评审推动持续改进