美团Sales Training Operation Manager
任职要求
1.大学本科及以上学历，专业不限；
2.具备2年以上业务运营、管理或销售运营、管理经验；
3.熟悉拉美地区市场特点和文化，具备良好的跨文化沟通能力；
4.具备较强的组织协调能力和团队激励能力，能够有效推动团队达成业绩目标；
5.富有创新精神和团队合作意识，能够快速适应多变的工作环境。
What We Need From You:
1.Bachelor's degree or above, no specific major required.
2.Over 2 years of experience in business operations, management, or sales operations and management.
3.Familiar with the market characteristics and culture of the Latin America region, with strong cross-cultural communication skills.
4.Strong organizational and coordination abilities, along with team motivation skills, capable of effectively driving the team to achieve performance goals.
5.Innovative spirit and team cooperation mindset, able to quickly adapt to a dynamic work environment.工作职责
1.负责制定并执行拉美地区业务培训运营策略，基于不同角色（BD、大客户经理、BD管理者、运营、支持），定义不同阶段需要的知识和技能，并通过培训有效提升员工胜任度及满意度，为培训效果负责，确保团队目标的达成； 2.负责建立和优化业务培训体系，持续提升团队专业能力和执行力； 3.协调各部门合作，确保培训项目的顺利实施和效果评估； 4.研究行业成熟培训体系，不断优化培训内容和方法，提高团队竞争力。 What You'll Do: 1.Responsible for developing and implementing business training and operation strategies for Brazil, defining the knowledge and skills required at different stages based on various roles (BD, Key Account Manager, BD Manager, Operations, Support). Enhance employee competence and satisfaction through training and be accountable for training effectiveness, ensuring the achievement of team goals. 2.Establish and optimize the business training system to continuously enhance the team's professional capabilities and execution power. 3.Coordinate collaboration among various departments to ensure the smooth implementation and evaluation of training programs. 4.Research mature training systems in the industry and continuously optimize training content and methods to improve team competitiveness.
1.理解业务全链路，并通过调研/访谈、数据分析等方式，积极主动发现影响业务团队作业效率的卡点或体验问题，提供产品解决方案； 2.管理产品项目流程，协调销售、产品、技术团队和其他相关部门完成产品功能开发或优化，帮助更高效地达成业务目标； 3.开展产品功能培训和推广，制定全面的产品培训手册，协助销售团队掌握产品使用。 1.Understand the end-to-end business process, proactively identify bottlenecks or experience issues affecting the operational efficiency of business teams through research/interviews, data analysis, etc., and provide product solutions. 2.Manage the product project process, coordinate sales, product, technology teams, and other relevant departments to complete product feature development or optimization, and help achieve business goals more efficiently. 3.Conduct product feature training and promotion, develop comprehensive product training manuals, and assist the sales team in mastering product usage.
1.负责商家端相关产品工具运营，包括但不限于需求收集、功能规划、行业对标分析等工作，识别关键卡点或机会点，推动产品开发或者迭代，提升商家经营效率和管理效率； 2.管理产品项目流程，协调销售、产品、技术团队和其他相关部门完成产品功能开发或优化，帮助更高效地达成业务目标； 3.开展产品功能培训和推广，制定全面的产品培训手册，协助商家掌握产品使用方法。 1.Responsible for the merchant-related product tools operations, including but not limited to demand collection, feature planning, industry benchmark analysis, identify key bottlenecks or opportunities, drive product development or iteration, and boost merchant operational and managerial efficiency. 2.Oversee the product project workflow, liaise with sales, product, tech teams and other related departments to develop or improve product features, helping to achieve business objectives more efficiently. 3.Lead product feature training and promotion, develop a comprehensive product training guide, and support merchants in mastering product usage.
1.Develop and execute door-to-door service strategies to ensure alignment with company objectives； 2.Optimize service network coverage and enhance channel operation efficiency; establish service quality standards and monitor key metrics (response time/customer satisfaction/cost)； 3.Responsible for service team recruitment, training, and performance management； 4.Drive continuous service improvement through customer feedback analysis； 5.Utilize digital tools to improve service transparency and efficiency; design and optimize service processes to reduce costs while increasing effectiveness.
Anker Innovations is a global leader in smart charging technologies and a developer of consumer products for the home, car and more. Founded in 2011, Anker quickly established itself as an innovator and market leader in intelligent charging solutions. Today Anker is bringing our signature innovation to the residential solar market, and we are looking for new team members to help us revolutionize a rapidly growing industry. About this position: Anker is looking for Business Development position aiming to expand company‘s residential ESS solutions. As a key member of sales organization, the goal of this position is to establish a channel / installer map and engage eco-system partners to build-up the sales network, meeting the revenue, margin and account receivable target set on. The candidate will need to manage channel partners and maintain long-term partnership. The candidate will perform in channel development and operation role from a regional level to the North America market segment. YOUR RESPONSIBILITIES: - Communicate with industry leading distributors and wholsalers via phone, email, text, video, social media, etc., or in person meetings. - Help company to gain better brand recognition by assisting trade shows and other public functions. - Collect market information, including but not limited to, market data, industry trend, product standard and competitor’s analysis. - Negotiate supply agreements with new and existing channel partners. - Record channel's performance and marketing events, training actitivies, etc., and organize routine communication such as QBR to maintain a healthy cooperation. - Be able to travel regularly to meet new partners, or assist existing partners. - A life-time learner that is able to quickly adapt and work under pressure.