携程业务运营(MJ031996)
任职要求
中文 1. 3年以上业务运营相关工作经验，具备较强的数据分析能力和复盘能力，能熟练使用办公和数据分析工具（Excel、Power BI等）；识别异常点，分析异常原因，在指导下制定后续打法，以达成业务指标； 2. 拆解部门战略OKR，形成推进BD业务团队工作的过程指标； 3. 较强的组织协调能力和沟通表达能力，具备问题解决能力和抗压能力； 4. 英语流利，可作为工作语言； 5. 有出行/网约车业务经验优先。 English 1. More than 3 years of work experience in business operations, with strong data analysis capabilities, proficient in using work and data analysis tools (Excel, Power BI, etc.); identify anomalies, analyze the causes of anomalies, and develop subse…
工作职责
中文 1. 协助制定和执行业务运营策略，推动各部门协作，达成公司运营目标； 2. 统筹区域业务数据分析，拆解各区域业务目标，监控关键运营指标，定期向管理层输出运营分析报告及改进建议； 3. 定期分析业务数据，发现并解决流程中的痛点，提出改进建议； 4. 协调客服、产研等相关部门，推动跨部门协作，解决运营过程中的问题和瓶颈。 English 1. Assist in formulating and implementing business operation strategies, promoting collaboration among departments, and achieving the company's operational goals. 2. Coordinate regional business data analysis, break down business objectives for each region, monitor key operational indicators, and regularly submit operational analysis reports and improvement suggestions to management. 3. Regularly conduct Data Analysis on business data, identify and resolve pain points in the process, and propose improvement suggestions. 4. Coordinate with relevant departments such as customer service and product R&D, promote XFN collaboration, and resolve issues and bottlenecks in the operation process.
About the Position We are looking for an Quality Control Specialist, who will ensure our customer interactions are aligned withTrip.com’s service and business objectives. By playing a key role in the service team, you will be standardizing communication processes and improving the customer experience. This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our dynamic and fast-growing team? Key Evaluate advisor performance by monitoring communications with customers and system operations.Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems.Lead or participate in service quality and workflow improvement initiatives.Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required.Advocate theTrip.comculture both internally and externally.Assist with ad hoc projects assigned by Team Leads / Supervisors.
职责一：负责海外租车 KA 供应商全生命周期管理，建立常态化沟通机制，定期对接供应商核心决策层，维护稳定互信的战略合作伙伴关系。 职责二：深入分析 KA 供应商的产品竞争力与目标市场趋势，结合公司渠道特性与用户需求，制定差异化分销策略与促销方案。 职责三：建立 KA 供应商运营数据监控体系，定期追踪 GMV、订单量、转化率、客单价、投诉率等核心指标，形成多维度运营分析报告。 职责四：联动商务、产品、客服、QA 等团队，明确 KA 供应商服务标准与协作流程，确保前端销售推广与后端服务保障的协同一致。 1. In charge of the full-lifecycle management of key account suppliers for international car rental. Establish a regular communication mechanism, conduct periodic engagement with the core decision-makers of suppliers, and maintain a stable and mutually trusting strategic partnership. 2. Conduct in-depth analysis of the product competitiveness of KA suppliers and target market trends. Combined with the company’s channel characteristics and user needs, develop differentiated distribution strategies and promotional plans. 3. Establish an operational data monitoring system for KA suppliers. Track core indicators such as GMV, order, conversion rate, ATV, and complaint rate on a regular basis, and compile multi-dimensional operational analysis reports. 4. Collaborate with teams including Business Development, Product, Customer Service, and Quality Team. Define KA suppliers’ service standards and collaboration processes to ensure alignment between front-end sales and promotion and back-end service support.
①站点日常管理： a.协同站长和站长助理的日常工作，站点日常数据集履约质量监控，管理并监督车管员工作情况；管理车辆运营及运力，直接对站点SLA负责； b.负责整站相关自动车资产管理，月维度盘点、资产安全、异常应对等； c.对接小象渠道及合作商管理人员，承接需求收集及产品功能落地； ②运营策略落地：执行总部、小象侧政策等策略的协同内外部政策、策略方案执行； ③异常处理：全天盯盘，监控体验数据指标和车辆运营情况，及时发现同步问题点并解决；闭环各项日常工作，处理各项异常，追指标达成； ④合作商管理：多站点的管理能力、合作商管理运力管理； ⑤ 效率探索：对业务探索新模式有独特见解以及具备效率成本管控的能力；
1.深入了解业务，搭建业务团队经验指标体系，对业务各项经营和运营指标进行监控与分析，挖掘经营和运营上的变化趋势、指标的驱动、变化因素等。 2.理解数据背后的业务本质，挖掘不同业务场景下的数据洞察，发掘潜在的缺陷和机会点，对业务决策提供数据支撑。 3.围绕业务核心策略，制定/承接并推动实施，促进业务战略目标达成。 4.针对大区特性制定差异化的运营策略，通过运营KPI和差异化激励策略，促进业务过程指标和关键结果达成。 5.有效识别项目风险，统筹资源和协调相关方支持，确保项目推进落地。