百度售后商业化&客户运营专家（J86575）
社招全职3年以上ACG地点：上海状态：招聘
任职要求
-3年以上大型私有云、混合云运维服务或客户技术支持经验，具备系统管理/网络维护/故障排除经验 -3年以上的大型项目管理和团队管理经验，善于推动跨部门复杂项目的实施和较强的问题闭环能力 -至少5年以及5年以上云平台相关工作经验 -能在日常服务过程中很好地实践客户第一，并成就客户，具有优秀的沟通技巧、跨团队合作经验、较强的责任心和学习能力 -具有出色文档撰写、扎实技术培训及优秀宣讲能力，能清晰输出文档、培训客户、高效传递信息 -具备OpenStack、kubernetes等集群管理经验，具备中大规模（500+服务器)私有云、混合云集群维护经验 -具有头部厂商运维服务管理经验优先（如阿里，腾讯，AWS，微软，字节） --具有较强的抗压能力和执行力，并能接受一定频率的出差 -熟悉OpenStack服务框架，深入理解OpenStack核心组件，nova, cinder , glance, neutron, keystone等，能够独立处理OpenStack平台问题 -熟悉MySQL、Postgresql等数据管理技术中的一种或多种，有实际的生产系统应用经验，能够独立完成相关产品的部署、排错、性能调优 -熟悉熟悉redhat、Centos、Ubuntu操作系统和DNS、NTP、NFS、SMB等基础运维工具和命令 -熟悉Nginx、Redis、Kafka、Rabbitmq、Zookeeper、ES等中间件的运维 -熟悉OpenvSwitch, odl, midonet, ovn等网络虚拟化技术 -熟悉主流的分布式存储方案，如GFS、CEPH、GlusterFS、cluster等 -熟悉/go/Python/Shell中至少一种脚本语言及其脚本编写和阅读能力 -熟悉云原生技术（如Kubernetes、docker）、算力调度、GPU卡模型训练
工作职责
-作为百度私有云在客户侧的售后一号位，全流程深入了解企业业务场景，与客户的系统运维，应用架构等人员合作，提供私有云产品的售后运维服务 -帮助客户建设私有云一线运维能力，提供私有云二线能力，包括但不限于组织现场进行云平台变更，对接客户需求； -保障百度私有云平台的稳定运行，负责客户云平台的故障应急响应，后端协调，应急止损，协调产研出具故障分析报告，负责客户侧汇报和复盘，保证客户满意度 -推动百度私有云产品不断优化，解决客户使用云服务中的技术问题，不断完善问题处理机制和流程，与研发、项目经理合作，确保企业技术问题高效地闭环
包括英文材料
OpenStack+
https://www.youtube.com/watch?v=_gWfFEuert8
Learn how to use OpenStack and manage your own private cloud.
Kubernetes+
https://kubernetes.io/docs/tutorials/kubernetes-basics/
This tutorial provides a walkthrough of the basics of the Kubernetes cluster orchestration system.
https://kubernetes.io/zh-cn/docs/tutorials/kubernetes-basics/
本教程介绍 Kubernetes 集群编排系统的基础知识。每个模块包含关于 Kubernetes 主要特性和概念的一些背景信息，还包括一个在线教程供你学习。
https://www.youtube.com/watch?v=s_o8dwzRlu4
Hands-On Kubernetes Tutorial | Learn Kubernetes in 1 Hour - Kubernetes Course for Beginners
https://www.youtube.com/watch?v=X48VuDVv0do
Full Kubernetes Tutorial | Kubernetes Course | Hands-on course with a lot of demos
AWS+
https://aws.amazon.com/
Amazon Web Services offers reliable, scalable, and inexpensive cloud computing services. Free to join, pay only for what you use.
MySQL+
https://juejin.cn/post/7190306988939542585
这是一篇 MySQL 通关一篇过硬核经验学习路线，包括数据库相关知识，SQL语句的使用，数据库约束，设计等。
[英文] MySQL Tutorial
https://www.mysqltutorial.org/
your go-to resource for mastering MySQL in a fast, easy, and enjoyable way.
https://www.youtube.com/watch?v=5OdVJbNCSso
MySQL SQL tutorial for beginners
https://www.youtube.com/watch?v=7S_tz1z_5bA
This beginner-friendly course teaches you SQL from scratch.
PostgreSQL+
[英文] PostgreSQL Tutorial
https://neon.com/postgresql/tutorial
This PostgreSQL tutorial helps you quickly understand PostgreSQL.
[英文] PostgreSQL Tutorial
https://www.pgtutorial.com/
This PostgreSQL tutorial will teach you about PostgreSQL from beginner to advanced.
https://www.youtube.com/watch?v=qw--VYLpxG4
It is the most advanced open source database system widely used to build back-end systems.
https://www.youtube.com/watch?v=SpfIwlAYaKk
Learn PostgreSQL, one of the world's most advanced and robust open-source relational database systems.
性能调优+
https://goperf.dev/
The Go App Optimization Guide is a series of in-depth, technical articles for developers who want to get more performance out of their Go code without relying on guesswork or cargo cult patterns.
https://web.dev/learn/performance
This course is designed for those new to web performance, a vital aspect of the user experience.
https://www.ibm.com/think/insights/application-performance-optimization
Application performance is not just a simple concern for most organizations; it’s a critical factor in their business’s success.
https://www.oreilly.com/library/view/optimizing-java/9781492039259/
Performance tuning is an experimental science, but that doesn’t mean engineers should resort to guesswork and folklore to get the job done.
RedHat+
https://learn.redhat.com/
Welcome to the Red Hat Learning Community !
https://www.youtube.com/watch?v=o3FyqaX6kA0
In this first tutorial of the series I will introduce you to the course.
CentOS+
https://www.freecodecamp.org/news/getting-started-with-centos-15eac7215c99/
CentOS or Community Enterprise OS is an open source distribution based on RHEL or Red Hat Enterprise Linux.
https://www.youtube.com/watch?v=Mi6GUcSW5xs
I'll cover everything you need to know to get up and running with CentOS 8.
Ubuntu+
[英文] Tutorials
https://ubuntu.com/tutorials
These tutorials provide a step-by-step process to doing development and dev-ops activities on Ubuntu machines, servers or devices.
https://www.youtube.com/watch?v=D4WyNjt_hbQ
This tutorial is intended for those of you that are looking for a resource for helping you get started using Ubuntu on your laptop or desktop.
Nginx+
[英文] Beginner’s Guide
https://nginx.org/en/docs/beginners_guide.html
This guide gives a basic introduction to nginx and describes some simple tasks that can be done with it.
https://www.youtube.com/watch?v=9t9Mp0BGnyI
NGINX is open-source web server software used for reverse proxy, load balancing, and caching. It's important to understand, especially if you are a backend developer.
Redis+
[英文] Developer Hub
https://redis.io/dev/
Get all the tutorials, learning paths, and more you need to start building—fast.
https://www.runoob.com/redis/redis-tutorial.html
REmote DIctionary Server(Redis) 是一个由 Salvatore Sanfilippo 写的 key-value 存储系统，是跨平台的非关系型数据库。
https://www.youtube.com/watch?v=jgpVdJB2sKQ
In this video I will be covering Redis in depth from how to install it, what commands you can use, all the way to how to use it in a real world project.
Kafka+
https://developer.confluent.io/what-is-apache-kafka/
https://www.youtube.com/watch?v=CU44hKLMg7k
https://www.youtube.com/watch?v=j4bqyAMMb7o&list=PLa7VYi0yPIH0KbnJQcMv5N9iW8HkZHztH
In this Apache Kafka fundamentals course, we introduce you to the basic Apache Kafka elements and APIs, as well as the broader Kafka ecosystem.
RabbitMQ+
[英文] RabbitMQ Tutorials
https://www.rabbitmq.com/tutorials
These tutorials cover the basics of creating messaging applications using RabbitMQ.
https://www.youtube.com/watch?v=bfVddTJNiAw
RabbitMQ is a powerful message broker that can help you create resilient and scalable applications.
ZooKeeper+
https://kubernetes.io/docs/tutorials/stateful-application/zookeeper/
This tutorial demonstrates running Apache Zookeeper on Kubernetes using StatefulSets, PodDisruptionBudgets, and PodAntiAffinity.
https://www.baeldung.com/java-zookeeper
Apache ZooKeeper is a distributed coordination service which eases the development of distributed applications.
[英文] Zookeeper Tutorial
https://www.tutorialspoint.com/zookeeper/index.htm
ZooKeeper is a distributed co-ordination service to manage large set of hosts.
ElasticSearch+
https://www.youtube.com/watch?v=a4HBKEda_F8
Learn about Elasticsearch with this comprehensive course designed for beginners, featuring both theoretical concepts and hands-on applications using Python (though applicable to any programming language). The course is structured in two parts: first covering essential Elasticsearch fundamentals including index management, document storage, text analysis, pipeline creation, search functionality, and advanced features like semantic search and embeddings; followed by a practical section where you'll build a real-world website using Elasticsearch as a search engine, working with the Astronomy Picture of the Day (APOD) dataset to implement features such as data cleaning pipelines, tokenization, pagination, and aggregations.
中间件+
https://www.youtube.com/watch?v=1oWPUpMheGk
Ceph+
https://docs.ceph.com/en/squid/start/beginners-guide/
The purpose of A Beginner’s Guide to Ceph is to make Ceph comprehensible.
https://www.youtube.com/watch?v=oEKJnHAfSiw
Go+
https://www.youtube.com/watch?v=8uiZC0l4Ajw
学习Golang的完整教程！从开始到结束不到一个小时，包括如何在Go中构建API的完整演示。没有多余的内容，只有你需要知道的知识。
Python+
https://liaoxuefeng.com/books/python/introduction/index.html
中文，免费，零起点，完整示例，基于最新的Python 3版本。
https://www.learnpython.org/
a free interactive Python tutorial for people who want to learn Python, fast.
https://www.youtube.com/watch?v=K5KVEU3aaeQ
Master Python from scratch 🚀 No fluff—just clear, practical coding skills to kickstart your journey!
https://www.youtube.com/watch?v=rfscVS0vtbw
This course will give you a full introduction into all of the core concepts in python.
Bash+
[英文] The Bash Guide
https://guide.bash.academy/
A quality-driven guide through the shell's many features.
https://www.youtube.com/watch?v=tK9Oc6AEnR4
Understanding how to use bash scripting will enhance your productivity by automating tasks, streamlining processes, and making your workflow more efficient.
脚本+
[英文] Scripting language
https://en.wikipedia.org/wiki/Scripting_language
https://zhuanlan.zhihu.com/p/571097954
一个脚本通常是解释执行而非编译。脚本语言通常都有简单、易学、易用的特性，目的就是希望能让程序员快速完成程序的编写工作。
Docker+
https://www.youtube.com/watch?v=GFgJkfScVNU
Master Docker in one course; learn about images and containers on Docker Hub, running multiple containers with Docker Compose, automating workflows with Docker Compose Watch, and much more. 🐳
https://www.youtube.com/watch?v=kTp5xUtcalw
Learn how to use Docker and Kubernetes in this complete hand-on course for beginners.
相关职位
社招3年以上ACG
-作为百度私有云在客户侧的售后一号位，全流程深入了解企业业务场景，与客户的系统运维，应用架构等人员合作，提供私有云产品的售后运维服务 -帮助客户建设私有云一线运维能力，提供私有云二线能力，包括但不限于组织现场进行云平台变更，对接客户需求； -保障百度私有云平台的稳定运行，负责客户云平台的故障应急响应，后端协调，应急止损，协调产研出具故障分析报告，负责客户侧汇报和复盘，保证客户满意度 -推动百度私有云产品不断优化，解决客户使用云服务中的技术问题，不断完善问题处理机制和流程，与研发、项目经理合作，确保企业技术问题高效地闭环
更新于 2025-09-30
社招3年以上ACG
-作为百度私有云在客户侧的售后一号位，全流程深入了解企业业务场景，与客户的系统运维，应用架构等人员合作，提供私有云产品的售后运维服务 -帮助客户建设私有云一线运维能力，提供私有云二线能力，包括但不限于组织现场进行云平台变更，对接客户需求； -保障百度私有云平台的稳定运行，负责客户云平台的故障应急响应，后端协调，应急止损，协调产研出具故障分析报告，负责客户侧汇报和复盘，保证客户满意度 -推动百度私有云产品不断优化，解决客户使用云服务中的技术问题，不断完善问题处理机制和流程，与研发、项目经理合作，确保企业技术问题高效地闭环
更新于 2025-09-30
社招3年以上产品类-平台型
1. 负责场景金融、应收账款融资等B2B2C领域的小微企业融资平台的产品规划与设计，在融资授信、资产管理、资金（清结算）链路闭环、资产评估等方向，完成模块能力划分、产品定义和长期演进路线的制定，打造多方生态参与的平台级金融产品解决方案； 2. 主导小微企业融资平台与多种金融机构的产品合作与业务落地，挖掘潜在商机和业务诉求，并抽象需求共性，设计通用化产品能力，满足灵活多样的小微企业融资方案需求； 3. 针对相关产品项目/需求承接、分析挖掘、PRD及原型输出，协同技术、业务、中台，职能部门等团队，推动产品落地并持续迭代； 4. 支撑产品和解决方案对外商业化，配合销售、运营和解决方案共同推进产品与解决方案的销售，包括不限于需求分析、方案设计、方案交流等，提升与商家、企业、金融机构的合作的效率和产品体验； 5. 协调研发、测试、中台、运营、解决方案、BD和售后团队，推动商业策略的实施和复制，实现既定的商业目标。
更新于 2025-09-17
社招MEG
-深入理解百度健康的商业化产品体系和内容生态，确保重点客户运营和项目交付； -强化对行业及营销场景认知，设计营销解决方案，赋能销售，提升商业收入； -重点商业化项目跟进，为客户提供售前提案到售后交付的全链路运营支持。 -洞察客户和市场需求，并与销售/产品等强联动，设计健康领域商业新模式，探索收入增长点。
更新于 2025-03-21