百度售后商业化&客户运营专家（J86575）
社招全职3年以上ACG地点：北京 | 上海状态：招聘
任职要求
-3年以上大型私有云、混合云运维服务或客户技术支持经验，具备系统管理/网络维护/故障排除经验 -3年以上的大型项目管理和团队管理经验，善于推动跨部门复杂项目的实施和较强的问题闭环能力 -至少5年以及5年以上云平台相关工作经验 -能在日常服务过程中很好地实践客户第一，并成就客户，具有优秀的沟通技巧、跨团队合作经验、较强的责任心和学习能力 -具有出色文档撰写、扎实技术培训及优秀宣讲能力，能清晰输出文档、培训客户、高效传递信息 -具备OpenStack、kubernetes等集群管理经验，具备中大规模（500+服务器)私有云、混合云集群维护经验 -具有头部厂商运维服务管理经验优先（如阿里，腾讯，AWS，微软，字节） --具有较强的抗压能力和执行力，并能接受一定频率的出差 -熟悉OpenStack服务框架，深入理解OpenStack核心组件，nova, cinder , glance, neutron, keystone等，能够独立处理OpenStack平台问题 -熟悉MySQL、Postgresql等数据管理技术中的一种或多种，有实际的生产系统应用经验，能够独立完成相关产品的部署、排错、性能调优 -熟悉熟悉redhat、Centos、Ubuntu操作系统和DNS、NTP、NFS、SMB等基础运维工具和命令 -熟悉Nginx、Redis、Kafka、Rabbitmq、Zookeeper、ES等中间件的运维 -熟悉OpenvSwitch, odl, midonet, ovn等网络虚拟化技术 -熟悉主流的分布式存储方案，如GFS、CEPH、GlusterFS、cluster等 -熟悉/go/Python/Shell中至少一种脚本语言及其脚本编写和阅读能力 -熟悉云原生技术（如Kubernetes、docker）、算力调度、GPU卡模型训练
工作职责
-作为百度私有云在客户侧的售后一号位，全流程深入了解企业业务场景，与客户的系统运维，应用架构等人员合作，提供私有云产品的售后运维服务 -帮助客户建设私有云一线运维能力，提供私有云二线能力，包括但不限于组织现场进行云平台变更，对接客户需求； -保障百度私有云平台的稳定运行，负责客户云平台的故障应急响应，后端协调，应急止损，协调产研出具故障分析报告，负责客户侧汇报和复盘，保证客户满意度 -推动百度私有云产品不断优化，解决客户使用云服务中的技术问题，不断完善问题处理机制和流程，与研发、项目经理合作，确保企业技术问题高效地闭环
包括英文材料
学历+
大模型+
https://www.youtube.com/watch?v=xZDB1naRUlk
You will build projects with LLMs that will enable you to create dynamic interfaces, interact with vast amounts of text data, and even empower LLMs with the capability to browse the internet for research papers.
https://www.youtube.com/watch?v=zjkBMFhNj_g
AWS+
https://aws.amazon.com/
Amazon Web Services offers reliable, scalable, and inexpensive cloud computing services. Free to join, pay only for what you use.
Azure+
https://azure.microsoft.com/
Invent with purpose, realize cost savings, and make your organization more efficient with Microsoft Azure’s open and flexible cloud computing platform.
系统设计+
https://roadmap.sh/system-design
Everything you need to know about designing large scale systems.
https://www.youtube.com/watch?v=F2FmTdLtb_4
This complete system design tutorial covers scalability, reliability, data handling, and high-level architecture with clear explanations, real-world examples, and practical strategies.
Kubernetes+
https://kubernetes.io/docs/tutorials/kubernetes-basics/
This tutorial provides a walkthrough of the basics of the Kubernetes cluster orchestration system.
https://kubernetes.io/zh-cn/docs/tutorials/kubernetes-basics/
本教程介绍 Kubernetes 集群编排系统的基础知识。每个模块包含关于 Kubernetes 主要特性和概念的一些背景信息，还包括一个在线教程供你学习。
https://www.youtube.com/watch?v=s_o8dwzRlu4
Hands-On Kubernetes Tutorial | Learn Kubernetes in 1 Hour - Kubernetes Course for Beginners
https://www.youtube.com/watch?v=X48VuDVv0do
Full Kubernetes Tutorial | Kubernetes Course | Hands-on course with a lot of demos
分布式系统+
https://www.distributedsystemscourse.com/
The home page of a free online class in distributed systems.
https://www.youtube.com/watch?v=7VbL89mKK3M&list=PLOE1GTZ5ouRPbpTnrZ3Wqjamfwn_Q5Y9A
OpenStack+
https://www.youtube.com/watch?v=_gWfFEuert8
Learn how to use OpenStack and manage your own private cloud.
MySQL+
https://juejin.cn/post/7190306988939542585
这是一篇 MySQL 通关一篇过硬核经验学习路线，包括数据库相关知识，SQL语句的使用，数据库约束，设计等。
[英文] MySQL Tutorial
https://www.mysqltutorial.org/
your go-to resource for mastering MySQL in a fast, easy, and enjoyable way.
https://www.youtube.com/watch?v=5OdVJbNCSso
MySQL SQL tutorial for beginners
https://www.youtube.com/watch?v=7S_tz1z_5bA
This beginner-friendly course teaches you SQL from scratch.
PostgreSQL+
[英文] PostgreSQL Tutorial
https://neon.com/postgresql/tutorial
This PostgreSQL tutorial helps you quickly understand PostgreSQL.
[英文] PostgreSQL Tutorial
https://www.pgtutorial.com/
This PostgreSQL tutorial will teach you about PostgreSQL from beginner to advanced.
https://www.youtube.com/watch?v=qw--VYLpxG4
It is the most advanced open source database system widely used to build back-end systems.
https://www.youtube.com/watch?v=SpfIwlAYaKk
Learn PostgreSQL, one of the world's most advanced and robust open-source relational database systems.
性能调优+
https://goperf.dev/
The Go App Optimization Guide is a series of in-depth, technical articles for developers who want to get more performance out of their Go code without relying on guesswork or cargo cult patterns.
https://web.dev/learn/performance
This course is designed for those new to web performance, a vital aspect of the user experience.
https://www.ibm.com/think/insights/application-performance-optimization
Application performance is not just a simple concern for most organizations; it’s a critical factor in their business’s success.
https://www.oreilly.com/library/view/optimizing-java/9781492039259/
Performance tuning is an experimental science, but that doesn’t mean engineers should resort to guesswork and folklore to get the job done.
RedHat+
https://learn.redhat.com/
Welcome to the Red Hat Learning Community !
https://www.youtube.com/watch?v=o3FyqaX6kA0
In this first tutorial of the series I will introduce you to the course.
CentOS+
https://www.freecodecamp.org/news/getting-started-with-centos-15eac7215c99/
CentOS or Community Enterprise OS is an open source distribution based on RHEL or Red Hat Enterprise Linux.
https://www.youtube.com/watch?v=Mi6GUcSW5xs
I'll cover everything you need to know to get up and running with CentOS 8.
Ubuntu+
[英文] Tutorials
https://ubuntu.com/tutorials
These tutorials provide a step-by-step process to doing development and dev-ops activities on Ubuntu machines, servers or devices.
https://www.youtube.com/watch?v=D4WyNjt_hbQ
This tutorial is intended for those of you that are looking for a resource for helping you get started using Ubuntu on your laptop or desktop.
Nginx+
[英文] Beginner’s Guide
https://nginx.org/en/docs/beginners_guide.html
This guide gives a basic introduction to nginx and describes some simple tasks that can be done with it.
https://www.youtube.com/watch?v=9t9Mp0BGnyI
NGINX is open-source web server software used for reverse proxy, load balancing, and caching. It's important to understand, especially if you are a backend developer.
Redis+
[英文] Developer Hub
https://redis.io/dev/
Get all the tutorials, learning paths, and more you need to start building—fast.
https://www.runoob.com/redis/redis-tutorial.html
REmote DIctionary Server(Redis) 是一个由 Salvatore Sanfilippo 写的 key-value 存储系统，是跨平台的非关系型数据库。
https://www.youtube.com/watch?v=jgpVdJB2sKQ
In this video I will be covering Redis in depth from how to install it, what commands you can use, all the way to how to use it in a real world project.
Kafka+
https://developer.confluent.io/what-is-apache-kafka/
https://www.youtube.com/watch?v=CU44hKLMg7k
https://www.youtube.com/watch?v=j4bqyAMMb7o&list=PLa7VYi0yPIH0KbnJQcMv5N9iW8HkZHztH
In this Apache Kafka fundamentals course, we introduce you to the basic Apache Kafka elements and APIs, as well as the broader Kafka ecosystem.
RabbitMQ+
[英文] RabbitMQ Tutorials
https://www.rabbitmq.com/tutorials
These tutorials cover the basics of creating messaging applications using RabbitMQ.
https://www.youtube.com/watch?v=bfVddTJNiAw
RabbitMQ is a powerful message broker that can help you create resilient and scalable applications.
ZooKeeper+
https://kubernetes.io/docs/tutorials/stateful-application/zookeeper/
This tutorial demonstrates running Apache Zookeeper on Kubernetes using StatefulSets, PodDisruptionBudgets, and PodAntiAffinity.
https://www.baeldung.com/java-zookeeper
Apache ZooKeeper is a distributed coordination service which eases the development of distributed applications.
[英文] Zookeeper Tutorial
https://www.tutorialspoint.com/zookeeper/index.htm
ZooKeeper is a distributed co-ordination service to manage large set of hosts.
ElasticSearch+
https://www.youtube.com/watch?v=a4HBKEda_F8
Learn about Elasticsearch with this comprehensive course designed for beginners, featuring both theoretical concepts and hands-on applications using Python (though applicable to any programming language). The course is structured in two parts: first covering essential Elasticsearch fundamentals including index management, document storage, text analysis, pipeline creation, search functionality, and advanced features like semantic search and embeddings; followed by a practical section where you'll build a real-world website using Elasticsearch as a search engine, working with the Astronomy Picture of the Day (APOD) dataset to implement features such as data cleaning pipelines, tokenization, pagination, and aggregations.
中间件+
https://www.youtube.com/watch?v=1oWPUpMheGk
Ceph+
https://docs.ceph.com/en/squid/start/beginners-guide/
The purpose of A Beginner’s Guide to Ceph is to make Ceph comprehensible.
https://www.youtube.com/watch?v=oEKJnHAfSiw
Go+
https://www.youtube.com/watch?v=8uiZC0l4Ajw
学习Golang的完整教程！从开始到结束不到一个小时，包括如何在Go中构建API的完整演示。没有多余的内容，只有你需要知道的知识。
Python+
https://liaoxuefeng.com/books/python/introduction/index.html
中文，免费，零起点，完整示例，基于最新的Python 3版本。
https://www.learnpython.org/
a free interactive Python tutorial for people who want to learn Python, fast.
https://www.youtube.com/watch?v=K5KVEU3aaeQ
Master Python from scratch 🚀 No fluff—just clear, practical coding skills to kickstart your journey!
https://www.youtube.com/watch?v=rfscVS0vtbw
This course will give you a full introduction into all of the core concepts in python.
Bash+
[英文] The Bash Guide
https://guide.bash.academy/
A quality-driven guide through the shell's many features.
https://www.youtube.com/watch?v=tK9Oc6AEnR4
Understanding how to use bash scripting will enhance your productivity by automating tasks, streamlining processes, and making your workflow more efficient.
脚本+
[英文] Scripting language
https://en.wikipedia.org/wiki/Scripting_language
https://zhuanlan.zhihu.com/p/571097954
一个脚本通常是解释执行而非编译。脚本语言通常都有简单、易学、易用的特性，目的就是希望能让程序员快速完成程序的编写工作。
Docker+
https://www.youtube.com/watch?v=GFgJkfScVNU
Master Docker in one course; learn about images and containers on Docker Hub, running multiple containers with Docker Compose, automating workflows with Docker Compose Watch, and much more. 🐳
https://www.youtube.com/watch?v=kTp5xUtcalw
Learn how to use Docker and Kubernetes in this complete hand-on course for beginners.
相关职位
社招3年以上ACG
-作为百度私有云在客户侧的售后一号位，全流程深入了解企业业务场景，与客户的系统运维，应用架构等人员合作，提供私有云产品的售后运维服务 -帮助客户建设私有云一线运维能力，提供私有云二线能力，包括但不限于组织现场进行云平台变更，对接客户需求； -保障百度私有云平台的稳定运行，负责客户云平台的故障应急响应，后端协调，应急止损，协调产研出具故障分析报告，负责客户侧汇报和复盘，保证客户满意度 -推动百度私有云产品不断优化，解决客户使用云服务中的技术问题，不断完善问题处理机制和流程，与研发、项目经理合作，确保企业技术问题高效地闭环
更新于 2025-09-30
社招3年以上ACG
-作为百度私有云在客户侧的售后一号位，全流程深入了解企业业务场景，与客户的系统运维，应用架构等人员合作，提供私有云产品的售后运维服务 -帮助客户建设私有云一线运维能力，提供私有云二线能力，包括但不限于组织现场进行云平台变更，对接客户需求； -保障百度私有云平台的稳定运行，负责客户云平台的故障应急响应，后端协调，应急止损，协调产研出具故障分析报告，负责客户侧汇报和复盘，保证客户满意度 -推动百度私有云产品不断优化，解决客户使用云服务中的技术问题，不断完善问题处理机制和流程，与研发、项目经理合作，确保企业技术问题高效地闭环
更新于 2025-10-10
社招3年以上产品类-平台型
1. 负责场景金融、应收账款融资等B2B2C领域的小微企业融资平台的产品规划与设计，在融资授信、资产管理、资金（清结算）链路闭环、资产评估等方向，完成模块能力划分、产品定义和长期演进路线的制定，打造多方生态参与的平台级金融产品解决方案； 2. 主导小微企业融资平台与多种金融机构的产品合作与业务落地，挖掘潜在商机和业务诉求，并抽象需求共性，设计通用化产品能力，满足灵活多样的小微企业融资方案需求； 3. 针对相关产品项目/需求承接、分析挖掘、PRD及原型输出，协同技术、业务、中台，职能部门等团队，推动产品落地并持续迭代； 4. 支撑产品和解决方案对外商业化，配合销售、运营和解决方案共同推进产品与解决方案的销售，包括不限于需求分析、方案设计、方案交流等，提升与商家、企业、金融机构的合作的效率和产品体验； 5. 协调研发、测试、中台、运营、解决方案、BD和售后团队，推动商业策略的实施和复制，实现既定的商业目标。
更新于 2025-09-17
社招MEG
-深入理解百度健康的商业化产品体系和内容生态，确保重点客户运营和项目交付； -强化对行业及营销场景认知，设计营销解决方案，赋能销售，提升商业收入； -重点商业化项目跟进，为客户提供售前提案到售后交付的全链路运营支持。 -洞察客户和市场需求，并与销售/产品等强联动，设计健康领域商业新模式，探索收入增长点。
更新于 2025-03-21