美图Hardware Field Support Engineer (EveLab Insight)

POSITION SUMMARY: APC by Schneider Electric would like to advertise for the position of Level 3 CCC Technical Support Engineer within the Customer Care team. A Schneider Electric Edge or Data Centre Solution consists of the Power, Cooling, Security, Management, Monitoring, Environmental and Rack requirements to ensure a reliable environment for housing and running server systems. The primary responsibility of this role is to provide highest quality Technical Support to our customers using Single-Phase UPS Technology, with a secondary in management and monitoring platforms, supporting the numerous hardware and software products Schneider Electric offer. The successful candidate should have a passion for technology, be a self-learner and motivated to solve complex technical problems through self-led lab testing and validating. The candidate will join an expert team working on latest developments in Secure Power and will gain experience working with some of the leading companies in the world of IT. BREAKDOWN OF REPONSIBILITIES: · Lead cross-functional support team to respond to escalated customer issues in a timely manner including management of escalations as mini-projects. · Provide Weekly updates of CMI (Customer Major Issue) for the Secure Power CS&Q Team. · Serve as a member of the BOC (Board of Change) Team for ODM – acting as case investigator. · Liaising within the Customer Satisfaction & Quality Teams – Offer Quality Leads, Product Quality Leads, Product Managers and Cybersecurity teams on a regular basis to ensure detailed knowledge of trends/bugs, all imminent software related releases and compatibility issues. · Review technical documentation for accuracy and clarity when needed (Product Manuals, Field Service Bulletins, Technical Expert Assessment (TEX) Reports, Method of Procedure) · Support Sustaining Engineers with TEX related activities. · Execute deliverables for the applicable product family in the product development process (PMP) · Provide and develop relevant product training associated with respective product lines. · Oversee support of CCC (training, answering of technical questions, mentoring) · Document problems and help create knowledge articles to help technical support, and field engineers, to identify and solve issues quickly. · Advanced Knowledge of all I2P processes within Bridge Front Office (bFO) · Review field quality data, provided by CCC and Service Operations, to generate reports which can support various I2P processes and initiatives. (IWF, PRB, FSB, etc.) · Providing expert level Hardware/Software support to Customers, Service Engineers, Network Integration Engineers and Service Partners as required. · Installing, updating and testing of new Hardware/Software Products in team laboratory, completing validation testing and recreating customer issues in a controlled environment to identify and troubleshoot reported problems. · Maintaining technical knowledge on new trends, products and systems through project work, courses and self-study.

* Perform design and equipment submittal review for new Data Centers in your region. * Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures. * Directly support operational issues with ad-hoc training, complex operating procedure reviews, including essential equipment, and event support. * Provide technical support to the design for existing data center upgrades and design-solutions, which add capacity, improve availability, and increase efficiency. * Supporting operating partners to lead, Review, and approve designs for existing data center upgrades which improve availability/efficiency. * Interface with operating partners, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered by operating partners. * Work on concurrent projects, sometimes in multiple geographical regions. * Initiate and lead engineering site audits within leased or colo data centers. Produce reports outlining risks with recommended mitigations and remediation's. * Act as resident engineer during new construction projects. Support construction, commissioning, and turnover. A day in the life Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

THE ROLE As a member of the off-board firmware development team, you will be responsible for validating the firmware on our superchargers, adapters, and various other types of high voltage charging equipment. Come join a team of knowledgeable engineers to build the next generation of robust EV charging infrastructure using cutting edge software development tools and practices. RESPONSIBILITIES • Develop and execute tests for new firmware features. • Lead and own firmware validation, new feature definition, firmware regression, and firmware releases. • Capture CAN traces and investigate problems. • Support with certification efforts as needed. • Develop tests to validate functionality ( SIL, and system level). • Automated test sequence and analysis development in Python. • Help with system integration / bring up of new hardware. • Actively participate in team discussions to make performance and optimization trade-offs. • Respond to problems in the field and support the service team with practical, quick solutions to issues that affect the live supercharger fleet.

THE ROLE： As a member of the off-board firmware development team, you will support our embedded software engineer on writing code for our superchargers, adapters, and various other types of charging equipment. Come join a team of knowledgeable engineers to build the next generation of robust EV charging infrastructure using cutting edge software development tools and practices. RESPONSIBILITIES： • Implement high-quality C/C++ code in a real-time embedded environment. • Specify embedded software requirements and design firmware algorithms. • Integrate and debug features at both component and system level. • Develop tests to validate functionality (unit tests, SIL, and system level). • Support with certification efforts as needed. • Bring up new hardware and debug issues. • Refactor code as needed to maintain a clean and efficient codebase. • Actively participate in team discussions to make performance and optimization trade-offs. • Respond to problems in the field and support the service team with practical, quick solutions to issues that affect the live supercharger fleet.