亚马逊Data Center Regional Technical Support Electrical Engineer, Field Engineering

• Work with colo vendors to review the design for new Data Centers, including design input, submittal review and incorporating AWS products to ensure the design is meeting AWS expectations. • Act as resident engineer during new colo construction projects. Support construction, commissioning, and handover. • Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures. • Directly support operational issues with ad-hoc training, complex operating procedure reviews, including essential equipment, and event support. • Provide technical support to the design for existing data center upgrades and design-solutions, which add capacity, improve availability, and increase efficiency. • Supporting operating partners to lead, review, and approve designs for existing co-location (colo) data center upgrades which improve availability/efficiency. • Interface with operating partners, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered by operating partners. • Work on concurrent projects, sometimes in multiple geographical regions. • Initiate and lead engineering site audits within leased or colo data centers. Produce reports outlining risks with recommended mitigations and remediation's. • Lead complex root cause analysis for equipment failures. • Ability to develop solutions and execute plans on complex projects. A day in the life Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

The Role The Infotainment Product Engineer will work closely with our Radio and Antenna engineering teams to support the launch and sustain the product lifecycle at our regional Service Centers and Gigafactory Shanghai. This role is an essential part of product development teams to understand the Design, Function and Quality metrics of our product. The role will then take this knowledge and work with our Gigafactory teams to protect for the products function and quality before, during and after our vehicle assembly process. This same knowledge will be used to support our Service Centers with any product concerns. This role will also work closely with our suppliers on any related product concerns or improvements. This engineer will be an integral member of our product development team and share the responsibility of holding our innovative product to a high level of customer satisfaction. Responsibilities: • Share the responsibility for the best execution of our infotainment products into our cars to the end of life • Collaborate on the development of multiple products with multiple cross functional teams: Electrical & Mechanical Design, Reliability, Supply Chain, Quality, Manufacturing, and other Engineering Teams • Interface directly with our design teams to clearly understand the hardware and software integration of our infotainment system and its components • Work in a complex and dynamic automotive assembly line and collaborate with the variety of manufacturing teams • Support our Project Managers by maintaining a progress tracking system that details and accounts for the variety of development tasks needed during a product lifecycle • Work with our Suppliers and Supplier Industrialization Engineers on the design, function, quality and launch of our infotainment products • Interpret, document and manage product CAD, drawings and specifications • Understand our product’s reliability, durability and environmental constraints (temp, humidity, vibration) • Support our product homologation and regulatory compliance • Troubleshoot our products, analyze and report potential root causes, and work to implement solutions • Support our Factory Firmware, and Field Service Engineering Teams in debugging our products with relative SW applications • Work with our Product Development, Factory and Service teams in testing our Radio & Antenna products at the component and system level

1. Manage Alibaba Malaysia Johor Bahru critical Data Center IT & Asset operations, involved in Data Center build-outs and scaling. 2. Responsible for the daily operation maintenance and service management of the computer room within the jurisdiction, balance the service quality, efficiency, cost and safety in combination with the actual situation, and continuously optimize and improve to support the business operations of the department; 3. Responsible for responding to and handling Ali IDC risk events and emergency fault handling, and realizing controllable operation risks such as IDC changes and faults; 4. Responsible for establishing efficient cooperative relations with government departments and completing the compliance operation requirements assigned by government departments; 5. Undertake on-site technical support for business equipment, understand business needs and network structure, and promote the implementation of operation projects between teams; 6. Responsible for the talent echelon construction, capacity training, risk control, team culture construction, on-site operation and maintenance team management and assessment of the IDC on-site operation and maintenance team; 7. Technical leader managing team and consultants to implement the data center operations in normal and emergency situations. 8. Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs. 9. Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth. 10. Provide instructions to vendors, installation contractors and validate quality of vendor works on site. 11. Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s. 12. Respond on an as-needed basis to emergencies in regional Alibaba DCs, including traveling to site and to provide on-site support.

1. Strategic Planning & Design Management - Contribute in developing comprehensive 6-8 months network implementation roadmaps aligned with AWS DC expansion targets - Create and optimize network position layouts and rack placement strategies for data centre floor space utilization - Review and contribute to High-Level Design (HLD) documentation - Coordinate with engineering teams to validate technical requirements and design specifications - Develop capacity planning models to ensure infrastructure scalability - Create standardized planning templates and methodologies for network implementations 2. Project & Resource Management - Lead end-to-end project planning for multiple concurrent network implementation initiatives - Develop and maintain detailed project schedules, milestones, and dependencies - Manage project scope, and quality parameters - Conduct risk assessments and develop mitigation strategies - Improvise and optimize planning by incorporating lessons learnt of latest deployed projects, iteratively. - Coordinate across cross-functional teams to ensure alignment on project deliverables - Track and report weekly project progress and/or otherwise informed to key stakeholders 3. Supply Chain & Inventory Planning - Develop project inventory forecasts and requirements - Optimize developed counts by utilizing prior surplus spares. - Coordinate with procurement teams for strategic resource acquisition - Manage vendor relationships and delivery schedules - Establish and stick to procurement timelines aligned with project schedules 4. Program Governance & Process Excellence - Establish and maintain project management frameworks and best practices - Develop sustainable and repeatable planning processes - Create and maintain project documentation and reporting standards - Drive continuous improvement initiatives in planning methodologies - Build and maintain stakeholder communication channels - Coordinate with regional teams for standardized planning approaches and optimized lesson learnt based iterative optimized planning.