亚马逊Data Center Regional Technical Support Electrical Engineer, Field Engineering

• Work with colo vendors to review the design for new Data Centers, including design input, submittal review and incorporating AWS products to ensure the design is meeting AWS expectations. • Act as resident engineer during new colo construction projects. Support construction, commissioning, and handover. • Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures. • Directly support operational issues with ad-hoc training, complex operating procedure reviews, including essential equipment, and event support. • Provide technical support to the design for existing data center upgrades and design-solutions, which add capacity, improve availability, and increase efficiency. • Supporting operating partners to lead, review, and approve designs for existing co-location (colo) data center upgrades which improve availability/efficiency. • Interface with operating partners, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered by operating partners. • Work on concurrent projects, sometimes in multiple geographical regions. • Initiate and lead engineering site audits within leased or colo data centers. Produce reports outlining risks with recommended mitigations and remediation's. • Lead complex root cause analysis for equipment failures. • Ability to develop solutions and execute plans on complex projects. A day in the life Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

The Role The Infotainment Product Engineer will work closely with our Radio and Antenna engineering teams to support the launch and sustain the product lifecycle at our regional Service Centers and Gigafactory Shanghai. This role is an essential part of product development teams to understand the Design, Function and Quality metrics of our product. The role will then take this knowledge and work with our Gigafactory teams to protect for the products function and quality before, during and after our vehicle assembly process. This same knowledge will be used to support our Service Centers with any product concerns. This role will also work closely with our suppliers on any related product concerns or improvements. This engineer will be an integral member of our product development team and share the responsibility of holding our innovative product to a high level of customer satisfaction. Responsibilities: • Share the responsibility for the best execution of our infotainment products into our cars to the end of life • Collaborate on the development of multiple products with multiple cross functional teams: Electrical & Mechanical Design, Reliability, Supply Chain, Quality, Manufacturing, and other Engineering Teams • Interface directly with our design teams to clearly understand the hardware and software integration of our infotainment system and its components • Work in a complex and dynamic automotive assembly line and collaborate with the variety of manufacturing teams • Support our Project Managers by maintaining a progress tracking system that details and accounts for the variety of development tasks needed during a product lifecycle • Work with our Suppliers and Supplier Industrialization Engineers on the design, function, quality and launch of our infotainment products • Interpret, document and manage product CAD, drawings and specifications • Understand our product’s reliability, durability and environmental constraints (temp, humidity, vibration) • Support our product homologation and regulatory compliance • Troubleshoot our products, analyze and report potential root causes, and work to implement solutions • Support our Factory Firmware, and Field Service Engineering Teams in debugging our products with relative SW applications • Work with our Product Development, Factory and Service teams in testing our Radio & Antenna products at the component and system level

-Provide professional support and assistance to leadership team for performance and development conversations through workshop and classroom setting -Work with business partners in identifying performance issues, drafting and executing learning strategy, delivering courses in a professional and “Apple” manner -Accountable for work identified in ADDIE model to provide Apple and third party product and service aspect of learning solution for the Retail Contact Center with creative thinking and methodology -Build an association of trust with contact centre management and to update training progress, understand business challenges and performance gaps of teams and individuals -Engage closely with coaches to ensure lessons learned are implemented, and that training needs identified by the coaches are documented and solutions put in place -Collaborate with regional and worldwide learning team members in content development, content maintenance, and developmental projects -Continue to maintain and update extensive knowledge of line of business, and of products and services of Apple brand and third parties, participate in project updates, and facilitate train the trainer sessions to vendor partner -Utilize learning management systems for registration, administration, delivery and evaluation of training -Prepare training facilities, including rooms, equipment and supplies Ensuring the success of training through analysis, reporting and feedback -Support vendors in learning solutions, including training needs identified through change management and business updates -Support Discovery Center as part of learning solution, its hardware and software logistics, including but not limited to content curation and cross-functional group collaboration

Here is the corrected and coherent version of the job description: About Us WorldFirst is a leading global payments platform dedicated to making international money transfer and commerce seamless and efficient for businesses worldwide. We leverage cutting-edge technology to break down financial borders and empower our customers to trade globally. The Role We are seeking a highly motivated and detail-oriented Business Growth and Operation Specialist to own and optimize the core user journey: account registration and onboarding for the WorldFirst platform. You will be the crucial bridge between our users, the product, and the business, ensuring that every new customer's first experience is smooth, successful, and sets the stage for long-term engagement. Your primary mission is to drive user acquisition and activation by making the sign-up process as efficient, clear, and user-friendly as possible, while ensuring compliance and security. Key Responsibilities 1. Onboarding Product Management & Optimization - Analyze user behavior data (funnel conversion, time-to-complete, drop-off rates) to identify key areas for improvement. - Collaborate with the Product team and UX/UI designers to propose, specify, and test new features and iterations to the onboarding process. - Collaborate with the Risk team to increase the success rate of account KYB verification, especially for the one-time success rate. - Collaborate with regional teams globally to incorporate region-specific needs. 2. Operational Excellence & User Support - Develop, maintain, and update help center articles, FAQs, and in-product guidance (tooltips, tutorials) for the registration process. - Serve as a subject matter expert for internal teams (Customer Support, Sales, Compliance) on onboarding-related queries and issues. - Monitor the onboarding funnel in real-time, proactively identifying and troubleshooting technical or usability issues that block users. - Manage and iterate on the user verification and KYC process, balancing user convenience with regulatory requirements. 3. Data Analysis & Reporting - Build and maintain dashboards to track key onboarding metrics (e.g., registration completion rate, verification success rate, time-to-first-transaction). - Generate regular reports on onboarding performance, providing actionable insights and recommendations to leadership and cross-functional partners. - Conduct A/B tests on UI copy, form fields, and process flow to optimize for conversion. 4. Cross-functional Collaboration - Work closely with the Compliance & Legal team to ensure the onboarding process adheres to all global and local regulations. - Partner with the Marketing team to ensure a seamless journey from ad click to fully onboarded user. - Liaise with Customer Support to understand common user issues and translate them into product improvements.