美图Customer Tech Manager（France, Paris）

Responsibilities: ● Technical Project Management - Plan, execute, and oversee technical projects to ensure timely and high-quality delivery. - Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders. - Identify and mitigate project risks while ensuring alignment with customer requirements. ● Cross-functional Collaboration - Work closely with engineering, product, and sales teams to ensure seamless implementation of technical solutions. - Act as a bridge between technical and non-technical teams to translate business needs into actionable technical plans. - Facilitate clear communication between internal teams and customers. ● Continuous Improvement and Innovation - Gather feedback from customers and internal teams to refine technical processes and product offerings. - Stay updated on industry trends and emerging technologies to drive technical excellence. - Optimize workflows, tools, and methodologies to enhance efficiency and effectiveness. ● Customer Relationship and Support - Act as the main point of contact for clients, maintaining regular communication to provide project updates and address inquiries. - Gather and analyze client needs to support internal product improvement initiatives. -Maintain strong client relationships by staying attentive to market dynamics, risks, and challenges that may impact customers. ● Internal Team Collaboration - Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives. - Coordinate internal resources for product delivery, implementation, and deployment. - Lead project review meetings to resolve bottlenecks and drive project progression. ● Risk and Issue Management - Anticipate and identify project risks, developing mitigation plans to minimize impact. - Respond quickly to resolve issues arising during project execution.

Key Responsibilities Onboarding and training: Guide new clients through setup, ensuring smooth adoption and confidence in using Evelab Insight tools. Relationship management: Build strong, long-term partnerships with clients, acting as their advocate within Evelab Insight. Pain Point Identification: Identify client pain points, design and develop tailored solutions that maximize efficiency and ROI. Solution optimization: Track client usage and outcomes, proactively addressing risks and surfacing insights. Upsell and expansion: Spot opportunities to introduce new features or services aligned with client goals. Cross-functional collaboration: Partner with Sales, Product, and Support teams to deliver seamless client experiences. Feedback loop: Capture client insights to inform product development and service improvements. Required

OverviewWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Responsibilities• Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. • Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account. • You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. • Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. • You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives. • You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an • understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.

In our commitment to solve the most pressing challenges for our customers by leveraging data to drive strategic decisions, we seek experienced analysts who can deliver comprehensive data insights to enhance our services for customers, partners, and internal teams. Key responsibilities include: 1.Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements. 2.Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses. 3.Design & Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations. 4.In-Depth Analysis & Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.