美图Customer Tech Manager（France, Paris）

Responsibilities: ● Technical Project Management - Plan, execute, and oversee technical projects to ensure timely and high-quality delivery. - Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders. - Identify and mitigate project risks while ensuring alignment with customer requirements. ● Cross-functional Collaboration - Work closely with engineering, product, and sales teams to ensure seamless implementation of technical solutions. - Act as a bridge between technical and non-technical teams to translate business needs into actionable technical plans. - Facilitate clear communication between internal teams and customers. ● Continuous Improvement and Innovation - Gather feedback from customers and internal teams to refine technical processes and product offerings. - Stay updated on industry trends and emerging technologies to drive technical excellence. - Optimize workflows, tools, and methodologies to enhance efficiency and effectiveness. ● Customer Relationship and Support - Act as the main point of contact for clients, maintaining regular communication to provide project updates and address inquiries. - Gather and analyze client needs to support internal product improvement initiatives. -Maintain strong client relationships by staying attentive to market dynamics, risks, and challenges that may impact customers. ● Internal Team Collaboration - Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives. - Coordinate internal resources for product delivery, implementation, and deployment. - Lead project review meetings to resolve bottlenecks and drive project progression. ● Risk and Issue Management - Anticipate and identify project risks, developing mitigation plans to minimize impact. - Respond quickly to resolve issues arising during project execution.

Key Responsibilities Onboarding and training: Guide new clients through setup, ensuring smooth adoption and confidence in using Evelab Insight tools. Relationship management: Build strong, long-term partnerships with clients, acting as their advocate within Evelab Insight. Pain Point Identification: Identify client pain points, design and develop tailored solutions that maximize efficiency and ROI. Solution optimization: Track client usage and outcomes, proactively addressing risks and surfacing insights. Upsell and expansion: Spot opportunities to introduce new features or services aligned with client goals. Cross-functional collaboration: Partner with Sales, Product, and Support teams to deliver seamless client experiences. Feedback loop: Capture client insights to inform product development and service improvements. Required

- Product Management: Own and execute large, complex studies end to end — including scoping with business leaders, designing methodologies, collecting and analyzing data, generating recommendations and presenting results to senior leaders. - Strategic research: Translate complex business problems into analytical requirements and hypotheses. Apply diverse mythologies such as desktop research, expert interviews, qualitative interviews, and quantitative surveys to derive insights. - Technology Acumen: Lead technical assessments and deep dives to understand technology and underlying systems. - Stakeholder Management: Build strong relations with internal stakeholders to understand business priorities, inform our roadmap, and drive business growth, process improvement, and cost efficiency through insights. - Trends and Innovation Monitoring: Discover, track, and evaluate global industry and technology trends to inform strategy and product innovations at Amazon. - Process Improvement: Continuously innovate and scale our methodologies to optimize efficiency and impact.

You will have the opportunity to collaborate with customers, sales, solutions architecture, software development and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules. You will be a single point of contact to your customer and internal stakeholders on the progress of all the activities related to your customer. You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and love contributing to a team goal.