美图Customer Tech Manager（Korea）
任职要求
● Educational Background and Experience - Background in software and hardware RD, product management experience, or data analysis experience. - 3-5 years of experience in project management or technical project delivery, with client management experience preferred. ● Skills and Competencies - Proficient in project management tools and frameworks (e.g., Agile, Scrum, Waterfall). - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills, capable of engaging stakeholders from technical and non-technical backgrounds. - Familiarity with technical infrastructure, software development processes, or related technical dom…
工作职责
Responsibilities: ● Technical Project Management - Plan, execute, and oversee technical projects to ensure timely and high-quality delivery. - Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders. - Identify and mitigate project risks while ensuring alignment with customer requirements. ● Cross-functional Collaboration - Work closely with engineering, product, and sales teams to ensure seamless implementation of technical solutions. - Act as a bridge between technical and non-technical teams to translate business needs into actionable technical plans. - Facilitate clear communication between internal teams and customers. ● Continuous Improvement and Innovation - Gather feedback from customers and internal teams to refine technical processes and product offerings. - Stay updated on industry trends and emerging technologies to drive technical excellence. - Optimize workflows, tools, and methodologies to enhance efficiency and effectiveness. ● Customer Relationship and Support - Act as the main point of contact for clients, maintaining regular communication to provide project updates and address inquiries. - Gather and analyze client needs to support internal product improvement initiatives. -Maintain strong client relationships by staying attentive to market dynamics, risks, and challenges that may impact customers. ● Internal Team Collaboration - Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives. - Coordinate internal resources for product delivery, implementation, and deployment. - Lead project review meetings to resolve bottlenecks and drive project progression. ● Risk and Issue Management - Anticipate and identify project risks, developing mitigation plans to minimize impact. - Respond quickly to resolve issues arising during project execution.
As a Customer Operations Manager, you will lead end-to-end user lifecycle management for O2O supermarket platform, driving engagement, retention, and satisfaction through data-driven strategies and contextual campaigns. ● Key Responsibilities ○ Develop and execute user growth initiatives, including referral programs, new-user incentives, and reactivation campaigns. ○ Manage traffic acquisition and conversion across core channels (mobile app, mini-program). ○ Launch time-sensitive marketing campaigns (e.g., “Morning Breakfast Box,” “Late-Night Emergency Essentials”). ○ Post-purchase support, including complaint resolution and refund handling, to close the experience loop. ○ Partner with Product and Data teams to define KPIs (e.g., NPS, repeat purchase rate) and continuously optimize the user journey. 职位概述 作为用户运营经理，您将主导 O2O超市平台的用户全生命周期管理，通过数据驱动的策略和场景化运营，提升用户活跃度、复购率与满意度。 核心职责 制定并执行用户增长策略，包括裂变活动、新客激励、沉默用户召回等； 管理App及小程序等核心流量渠道的用户获取、转化与留存； 策划高时效性营销场景（如“清晨早餐包”“深夜应急补给”），提升即时需求满足率； 主导售后服务流程，高效处理客诉与退款，建立体验修复机制； 与产品、数据团队协作，定义关键指标（如NPS、复购率），持续迭代用户体验。
Responsibilities: ● Technical Project Management -Plan, execute, and oversee technical projects to ensure on-time and high-quality delivery. -Define project scope, objectives, deliverables, and success metrics in collaboration with internal and external stakeholders. -Identify and mitigate project risks while ensuring alignment with client requirements and expectations. ● Cross-functional Collaboration -Collaborate closely with engineering, product, and sales teams to ensure seamless deployment of technical solutions. -Act as a liaison between technical and non-technical teams, translating business goals into executable technical plans. -Facilitate effective and clear communication between internal cross-functional teams and external clients. ● Continuous Improvement and Innovation -Gather insights and feedback from clients and internal teams to refine technical workflows and product offerings. -Keep up with industry trends and emerging technologies to enhance technical strategy. -Continuously optimize project workflows, tools, and methodologies to improve efficiency and quality. ● Customer Relationship and Support -Serve as the main point of contact for clients, maintaining frequent and transparent communication. -Analyze client needs to inform internal product development and improvement efforts. -Build and maintain long-term client relationships by staying alert to market changes, risks, and business challenges. ● Internal Team Collaboration -Partner with business development and executive teams to create strategic technical plans aligned with customer goals. -Coordinate internal resources for successful product delivery and deployment. -Lead project review sessions to resolve issues and drive projects forward. ● Risk and Issue Management -Proactively identify potential project risks and implement mitigation plans. -Address and resolve issues quickly to ensure smooth execution throughout the project lifecycle.