美图Customer Tech Manager（Korea）
任职要求
● Educational Background and Experience - Background in software and hardware RD, product management experience, or data analysis experience. - 3-5 years of experience in project management or technical project delivery, with client management experience preferred. ● Skills and Competencies - Proficient in project management tools and frameworks (e.g., Agile, Scrum, Waterfall). - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills, capable of engaging stakeholders from technical and non-technical backgrounds. - Familiarity with technical infrastructure, software development processes, or related technical dom…
工作职责
Responsibilities: ● Technical Project Management - Plan, execute, and oversee technical projects to ensure timely and high-quality delivery. - Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders. - Identify and mitigate project risks while ensuring alignment with customer requirements. ● Cross-functional Collaboration - Work closely with engineering, product, and sales teams to ensure seamless implementation of technical solutions. - Act as a bridge between technical and non-technical teams to translate business needs into actionable technical plans. - Facilitate clear communication between internal teams and customers. ● Continuous Improvement and Innovation - Gather feedback from customers and internal teams to refine technical processes and product offerings. - Stay updated on industry trends and emerging technologies to drive technical excellence. - Optimize workflows, tools, and methodologies to enhance efficiency and effectiveness. ● Customer Relationship and Support - Act as the main point of contact for clients, maintaining regular communication to provide project updates and address inquiries. - Gather and analyze client needs to support internal product improvement initiatives. -Maintain strong client relationships by staying attentive to market dynamics, risks, and challenges that may impact customers. ● Internal Team Collaboration - Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives. - Coordinate internal resources for product delivery, implementation, and deployment. - Lead project review meetings to resolve bottlenecks and drive project progression. ● Risk and Issue Management - Anticipate and identify project risks, developing mitigation plans to minimize impact. - Respond quickly to resolve issues arising during project execution.
As a Customer Operations Manager, you will lead end-to-end user lifecycle management for O2O supermarket platform, driving engagement, retention, and satisfaction through data-driven strategies and contextual campaigns. ● Key Responsibilities ○ Develop and execute user growth initiatives, including referral programs, new-user incentives, and reactivation campaigns. ○ Manage traffic acquisition and conversion across core channels (mobile app, mini-program). ○ Launch time-sensitive marketing campaigns (e.g., “Morning Breakfast Box,” “Late-Night Emergency Essentials”). ○ Post-purchase support, including complaint resolution and refund handling, to close the experience loop. ○ Partner with Product and Data teams to define KPIs (e.g., NPS, repeat purchase rate) and continuously optimize the user journey. 职位概述 作为用户运营经理，您将主导 O2O超市平台的用户全生命周期管理，通过数据驱动的策略和场景化运营，提升用户活跃度、复购率与满意度。 核心职责 制定并执行用户增长策略，包括裂变活动、新客激励、沉默用户召回等； 管理App及小程序等核心流量渠道的用户获取、转化与留存； 策划高时效性营销场景（如“清晨早餐包”“深夜应急补给”），提升即时需求满足率； 主导售后服务流程，高效处理客诉与退款，建立体验修复机制； 与产品、数据团队协作，定义关键指标（如NPS、复购率），持续迭代用户体验。
• As a Customer Operations Manager, you will lead end-to-end user lifecycle management for O2O supermarket platform, driving engagement, retention, and satisfaction through data-driven strategies and contextual campaigns. •Key Responsibilities: Develop and execute user growth initiatives, including referral programs, new-user incentives, and reactivation campaigns. Manage traffic acquisition and conversion across core channels (mobile app, mini-program). Launch time-sensitive marketing campaigns (e.g., “Morning Breakfast Box,” “Late-Night Emergency Essentials”). Post-purchase support, including complaint resolution and refund handling, to close the experience loop. Partner with Product and Data teams to define KPIs (e.g., NPS, repeat purchase rate) and continuously optimize the user journey.