阿里巴巴Alibaba International Digital Commerce Group-Consumer/Marketing Operations Manager-Seoul
任职要求
7+ years of experience in digital user operations, e-commerce CRM, or retail tech. Proven success in user growth or private-domain operations. Strong analytical skills with experie…
工作职责
• As a Customer Operations Manager, you will lead end-to-end user lifecycle management for O2O supermarket platform, driving engagement, retention, and satisfaction through data-driven strategies and contextual campaigns. •Key Responsibilities: Develop and execute user growth initiatives, including referral programs, new-user incentives, and reactivation campaigns. Manage traffic acquisition and conversion across core channels (mobile app, mini-program). Launch time-sensitive marketing campaigns (e.g., “Morning Breakfast Box,” “Late-Night Emergency Essentials”). Post-purchase support, including complaint resolution and refund handling, to close the experience loop. Partner with Product and Data teams to define KPIs (e.g., NPS, repeat purchase rate) and continuously optimize the user journey.
- Design and implement advanced data models and algorithms to extract insights from large and complex datasets, focusing on business growth and optimization in the Korea market. - Collaborate with cross-functional teams to understand business needs, define key performance indicators (KPIs), and develop data-driven solutions to address strategic challenges. - Analyze and interpret data to identify trends, patterns, and correlations, providing actionable recommendations for product development, marketing strategies, and operational improvements. - Present findings and recommendations in a clear and actionable manner and support major business decisions
About Miravia : Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we work with teams from all over the world to build the e-commerce platforms of tomorrow. We seek a strategic Senior Manager, Product & Content Compliance to safeguard our platform against illegal products and harmful UGC while balancing business growth with evolving legal mandates. Key Responsibilities: 1. Product Compliance Strategy & Execution Lead the development and implementation of strategies to detect, review, and action prohibited/illegal product listings using smart automation and manual oversight. Create, update, and enforce Seller Policies and SOPs to align with local and EU regulations (e.g., consumer safety, restricted items) and platform standards. Design and optimize smart detection rules to flag high-risk products, ensuring scalability and accuracy. Manage an operations team responsible for manual reviews of product listings, appeals, and seller reports. Define permissible product categories, set requirements (e.g., certifications, documentation), and enforce restrictions. Collaborate with Legal, Product, and Engineering teams to integrate new compliance requirements. 2. User-Generated Content (UGC) Compliance Develop and execute strategies to monitor and moderate prohibited UGC (reviews, images, videos) in compliance with laws and platform guidelines. Establish content policies and moderation workflows, balancing user expression with safety. Build smart detection systems to identify harmful content (e.g., hate speech, fraud) and reduce false positives. Oversee a team handling UGC reviews, user reports, and appeals, ensuring timely resolution. Partner with Product and Data teams to implement UGC compliance tools. 3. Cross-Functional Leadership Advise senior leadership on compliance risks, trends, and mitigation strategies. Drive process improvements through data analysis (using SQL), automation, and stakeholder feedback. Manage compliance-related projects end-to-end, ensuring alignment with business goals.
1、根据阿里巴巴国际站亚太台港的销售团队发展情况，设计直销团队和代理商的培训及人员成长计划。 2、参与培训体系的搭建，完善直销和代理商销售团队的培训计划、培训制度及培训流程及落地，运营学习平台。 3、根据业务的发展情况，整合，设计和开发多元的学习资源。 4、发展内部讲师，包括内部讲师招募，培育及激励等。通过讲师管理策略的设计和落地，提升讲师授课质量和资源利用率；
•About the Role: You will be responsible for operating integrated “store-as-warehouse” fulfillment centers and managing multiple delivery models—including next-day, early-morning, and instant delivery—to ensure stable and timely order fulfillment. •Key Responsibilities: o Operate fulfillment centers within online supermarket, ensuring smooth picking, packing, and handoff processes. o Manage daily operations across multiple delivery modes and maintain service quality. o Establish basic operational standards and conduct routine quality checks. o Coordinate closely with logistics partners and store teams to improve on-time delivery and customer satisfaction.