微软Enablement and Program Management

We are looking for an experienced Sales Operations Manager to join our Sales Enablement Team. The ideal candidate will have a strong background in sales operation and product operations, with a proven track record of driving operational excellence, process improvement, and data-driven decision-making. This role is critical in supporting our regional team's success by providing sales insights, optimizing processes, and ensuring alignment with business goals. Key Responsibilities 1. Process Optimization: a. Identify and implement process improvements to enhance sales efficiency and effectiveness. b. Develop and maintain sales policies, procedures, and best practices. Work closely with cross-functional teams (e.g., Product, Marketing, Finance) to ensure seamless integration and alignment. 2. Sales Tools optimization and management: a. Work with regional teams to provide sales performance related data to identify trends, opportunities, and areas for improvement. b. Create and maintain dashboards and reports to provide real-time visibility into key sales metrics. 3. Sales Enablement: a. Develop and deliver training programs that enhance the skills and knowledge of the local partners. b. Ensure that sales tools, systems, and resources are effectively utilized to support the sales process. c. Collaborate with product team to align sales strategies with product roadmaps and go-to-market plans. 4. Project Management: a. Lead and manage cross-functional projects related to sales operations, ensuring timely and successful delivery. b. Coordinate with IT and other technical teams to implement and optimize sales-related systems.

TCS(Tencent Cloud-native Suite) is a Cloud-Native Platform for Enterprise Cloud-Native Transformation supports on-premise bare metal or third-party IaaS deployments. Product Solutions Architect (PDSA) is a key pre-sales technical position in Tencent Cloud - TCS product team. Our PDSAs are experienced solution architects with professional knowledge and industry insight and are, ultimately, the pivotal role in supporting the global sales team by providing cloud-native solutions, striving to meet product sales targets, and leading key projects for customer onboarding. Job Responsibilities: ● Acting as a subject matter expert on Tencent Cloud - TCS products (container, microservice, message queue), providing training and enablement to the account and Solution Architect (SA) teams. ● Supporting regional events and marketing programs to promote Tencent TCS solutions to potential customers. ● Delivering optimized solutions and advocating best practices to customers by utilizing the full capabilities of Tencent TCS products. ● Gathering and analyzing customer feedback to enhance product offerings, improve market competitiveness and help build the product roadmap continually. ● Monitoring key industry trends and technological shifts, offering trusted advice to customers for optimizing their IT infrastructure and improving their user experience. ● Expanding the product ecosystem through collaboration with global channels, industrial partners and third-party Independent Software Vendors (ISVs). Creating position papers, and aligning advocacy efforts with Tencent Cloud’s core business policies across multiple departments (business, security, legal, and government affairs). ● Reporting to the Head of the product architect team, this role requires a dynamic, curious, and technology-driven candidate who thrives in challenging environments and can navigate ambiguity with strategic insight.

The Training Coordinator is responsible for leading and managing the training and development program for the Incident Safety Operations team. This includes the design, delivery, and continuous improvement of onboarding, refresher, and simulation training for analysts, specialists, and shift coordinators. Key responsibilities include: Designing and delivering structured training content for new hires and active team members Leading onboarding programs, operational refreshers, and real-time simulation exercises Ensuring training materials are aligned with operational policies, SOPs, tools, and strategic goals Monitoring knowledge gaps and coordinating targeted upskilling and re-training plans Collaborating with QA, Coordinators, and Analysts to collect feedback and continuously improve learning materials Maintaining accurate, up-to-date, and scalable training documentation and resources Tracking and reporting on training participation, learning outcomes, and performance impact The Training Coordinator plays a critical role in enabling operational excellence, ensuring that all team members are well-prepared to respond to incidents with confidence, speed, and consistency.

You will be responsible for leading the overseas training team. By identifying skill and knowledge gaps within our regional overseas sales teams, you will design targeted knowledge frameworks, and build, implement, and optimize professional training and development systems. Your work is expected to drive a significant improvement in sales efficiency and have a measurable, positive impact on overseas business growth. Key Responsibilities Strategy & System Development: Independently design and iteratively improve the training framework for our international business regions. This includes, but is not limited to, designing differentiated learning paths for sales personnel at various stages (e.g., new hires, existing employees) across different regions (such as Southeast Asia, Europe, the Americas), building instructor and evaluation systems, and managing multilingual knowledge repositories. Training Needs Diagnosis & Solution Design: Develop talent competency models. Analyze gaps between frontline sales capabilities and business objectives across regions, identify deficiencies in product knowledge and sales skills, and design targeted learning solutions. Content Development & Localization: Lead the development, adaptation, and localization of high-quality training content (e.g., product knowledge, sales techniques, compliance/risk control, career development) based on needs analysis. Ensure content effectively addresses skill gaps while being market-relevant and culturally appropriate. Training Delivery & Enablement: As the owner of overseas training implementation, lead the team in delivering diverse training formats (workshops, live online sessions, virtual classrooms, e-learning) to overseas employees and ensure training effectiveness. Effect Evaluation & Iteration: Establish a robust training evaluation framework (e.g., utilizing models like Kirkpatrick’s Four Levels) aligned with business efficiency goals. Continuously measure impact, analyze how training influences business metrics, and optimize programs based on data and feedback. Knowledge Management: Design knowledge mapping aligned with business objectives. Proactively collaborate with global product, marketing, and sales teams to identify, refine, and institutionalize best practices. Build and maintain a globally accessible knowledge repository to ensure timely updates and effective dissemination.