苹果Carrier Engineering Account Manager
任职要求
Minimum Qualifications • 8 years of wireless industry and 5 years of program/project management experience • Direct experience of having previously worked with one or multiple China carriers, delivered products or features that operate on their network • Experience with wireless technologies and projects, specifically for LTE, NR, NTN and Satellite • Excellent verbal and written language skills in both Mandarin and English • Bachelor's/Master’s degree in Electrical Engineering, Computer Science or equivalent experience Preferred Qualifications • Knowledge of software engineering processes with considerable software release experience • Knowledge of China device certification requirements and processes • Thrive in a collaborative environment and can clearly communicate while expertly driving multiple projects across many teams • Proactive and able to be firm with carrier/vendor partners • Passionate, curious, and always seeking innovative ways to solve real-world problems • Excellent judgment and integrity with the ability to make timely and sound decisions • Upbeat, adaptable, with a positive, can-do attitude • Project Management Professional (PMP) certificate • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
工作职责
The Carrier Engineering Account Manager will work together with a team of highly skilled test engineers and developers based in China and abroad, is in charge of taking Apple cellular products through technical approvals with wireless carriers. You are responsible for introductions and trials of new wireless technologies and network-impacting features in Apple products, and work with carriers on the verification of fixes in new iOS software builds, prototype hardware or network changes.
• Develop and implement Automation Maintenance vision, policies, processes, procedures, maintenance standards and maintenance strategy • Responsible for setting up the automation maintenance team. • Manage an onsite team of maintenance engineers & technicians to provide 24/7 support. • Develop a Planned Preventative Maintenance (PM) schedule, ensure the scheduled preventative maintenance is carried out. • Develop Corrective Maintenance (CM) procedure and process, and ensure it is followed, and adapted as required. • Manage the team to analyze issues, find root causes, propose solutions, and implement them. • Set department objectives/KPIs and assess ongoing performance of direct reports. • Manage Automation Maintenance department headcount. • Establish a planned maintenance system to including reports to track maintenance activity, identify recurring faults, spare part inventory and spending. • Identify and implement an ongoing programmed of improvements to increase availability, increase productivity and reflect changing business needs. • Gather Automation Maintenance data, analyze data, generate reports and make presentations to update the management team and stake holders, on Automation Maintenance issues, status, potential implications, risks, recommend improvements. • Work collaboratively, negotiate and engage with key stakeholders to align with the maintenance strategy. • Work with HSSE and operations, to ensure the maintenance work is carried out safely, for the Maintenance Team, and for other Staff. • Develop a network of contractors and suppliers able to support our business 24/7. • Prepare the annual Maintenance budget. • Oversee management of inventory system and develop critical spare parts list. • Ensure the efficient and effective use of maintenance budget, to ensure adequate spare parts inventory, taking into account, local regional availability of stocks, delivery times, visits on site and Planed PM and CM requirements. • Manage the process of disposal of obsolete parts, plant and equipment. • Support any after-hours operational needs and activities as required • Supports new equipment installation, test & commissioning of equipment and taking over of new equipment from supplier according to contractual requirement with quality and within schedule. • Other assigned tasks as requested. • Execute facility program and planning in all Lazada Logistics facilities, such as Preventive Program Maintenance, Corrective Maintenance, facility service checklist implementation (maintenance, cleaning, pest control, and disinfectant)
1. Manage a group of managers to invent for customer experience and simplify for operation efficiency. 2. Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions. 3. Guide the team towards continuous improvements using data, metrics, and customer feedback. 4. Develop operations process to achieve business goals and to obsess the customer. 5. Manage complex operational issues by developing, tracking and analyzing key performance indicators. 6. Provide regular performance metrics report focusing on operational excellence and customer experience. 7. Build strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers. 8. Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program, and system launches. 9. Be the Voice of the Customer and provide feedback to the team to improve customer experience. 10. Handle complex problems/efforts, decisions, and escalations. 11. Communicate and drives strategic initiatives. 12. Ensure the right people are in the right job and creates leadership opportunities.
1. Manage a group of managers to invent for customer experience and simplify for operation efficiency. 2. Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions. 3. Guide the team towards continuous improvements using data, metrics, and customer feedback. 4. Develop operations process to achieve business goals and to obsess the customer. 5. Manage complex operational issues by developing, tracking and analyzing key performance indicators. 6. Provide regular performance metrics report focusing on operational excellence and customer experience. 7. Build strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers. 8. Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program, and system launches. 9. Be the Voice of the Customer and provide feedback to the team to improve customer experience. 10. Handle complex problems/efforts, decisions, and escalations. 11. Communicate and drives strategic initiatives. 12. Ensure the right people are in the right job and creates leadership opportunities.
You will be hands-on, relying upon diagnostics, analytics, lab/field experimentations as well as code/architecture review to exploit the opportunities for improvement. You will work with platform architecture, standardization, firmware/protocol development, system test & carrier engineering teams to drive improvement proposals and baseband optimizations. Our members enjoy the flexibility to be involved in all aspects of Protocol software - PHY, RF, SIM, NAS, AS, IP, TCP/UDP and iOS interfaces, to ensure the most robust and customer friendly software. - Responsible for interoperability functions across cellular infrastructure vendors. - Oversee all infrastructure vendors and their technical operations. - Responsible for deep vendor engagement from Roadmap feature alignment required for development tests to planning, execution, reporting and technical alignments with vendors. - Report to higher management of progress made, issues seen, solutions found and next steps. Design test specifications across 3GPP specifications encompassing radio access technologies like GSM, WCDMA, LTE and 5G (SA and NSA) and core technologies related to EPC and IMS. - Perform deep-dives with infrastructure vendors to understand the implementation features with an IOT impact to the device and KPI hits to operators. - Engage with Software developers in the Org to understand new features and enhancements that we bring into our products including features which may already be in the standard specifications (like 3GPP) or introduced on top of existing framework. - Run tests and validate existing software architecture and implementation and suggest key changes and upgrades to enhance it further. - Gauge the Functional and Performance impacts of baseband to various Applications running on our products which is key to great user experience. - Perform comparative device testing and analysis of a suite of apps against different software builds as well as against different infrastructure network deployment configurations.