苹果Greater China Data Scientist, Ad Platforms

Key Responsibilities (but not limited to): • Your main responsibility will be building long term strategic partnerships with international brands and sellers, and ensuring their success once onboarded. You will be expected to drive customer pitching; taking part in RFIs & RFQs, as well as developing tailored pricing for E2E supply chain solutions to drive successful sales conversions. • You will responsible for working with Lazada Regional platform team for joint BD and development commercial-logistics join programs to improve the competitiveness of Fulfilled-by-Lazada solution and increase overall stickiness of brands/sellers with Lazada • You will be responsible for closely monitoring the operational performance of our key strategic partners, conduct regular quarterly or monthly business reviews to optimise performance, and drive strategic road mapping as part of deepening the partnership. • You will be expected to contribute towards improving sales operations efficiencies by collaborating closely with local country teams to improve performance tracking and governance, sharing and implementation of best practices. Ultimately this should drive greater sales effectiveness and pipeline conversions regionally across our key markets in Southeast Asia.

Reporting to the Lazglobal FBP lead, you will be responsible for the role as below: - Develop trusted working relationships with Logistics, Commercial and Finance functional teams, and be the key finance contact point between the different teams - Develop a detailed knowledge in logistics & commercial domain to provide guidance and support to day-to-day activities, e.g. operational initiatives, forecasting etc. - Work closely with cross-functional teams to assess risks of business initiatives, establish control and governance framework, and align performance metrics - Challenge assumptions and influence operations to deliver greater efficiency – Identify opportunities to improve working processes (business / finance), propose solutions and drive implementation - Provide insightful, timely and value-added input on key financial topics

Responsibilities In this position, you will: 1. Be the subject matter expert in processes and systems used for various accounting processes. 2. Contributes to the review of business initiatives -Design process and suggest systems developments to support the success of business initiatives. -Be involved in Business Partnering with relevant stakeholders. -Create documentation of policies, manuals and SOPs for new initiatives. 3. Build trusting relationship and continuous interaction with internal stakeholders, as well as, BPO (if required) to ensure high quality delivery of service and maximum customer satisfaction. 4. Support the transition of new entities/ workflow to Finance BPO when there are new initiatives, process changes or transactional work remaining in local ventures, as well as, the overall governance framework for Finance BPO, including SLAs monitoring and issues resolution. 5. Continuously seek process improvement, greater productivity and efficiency in accounting processes, which might involve process re-design, including adoption of automation tools, and resolve potential control issues. 6. Participate in other projects as required

Roles & Responsibilities: 1. The KA Account Manager position is a fundamental component of the merchant service team, serving a portfolio of large and strategically important merchants and partners in each market (Mainly focusing on Greater China region). 2. The role provides account management support in two capacities: as the primary contact for an assigned portfolio of large merchants and partners, as one of key members of a cross functional account team that includes Business Development, Marketing, Technical Support, Risk Management, AML, Legal, Customer Funds and Finance whose focus is to retain, manage and grow key account relationships. 3.The KA Account Manager is the lead point of contact for all service aspects of the merchant processing relationship during the contract life, ensuring a smooth transition from onboarding through to the activity phase. 4.The position is the focal point for information and communication with the merchants and partners on critical operational issues including risk and compliance management. Specific Duties： - Maintain a specific number of accounts as required, deliver quality merchant support service to the account portfolio, meet specific customer satisfaction requirements while continuously driving the healthiness of the account portfolio； - Be available to answer all email, phone, and voice mail inquiries from your account base, and provide one-stop solution to address their needs, including difficult contacts and complaints； - Provide accurate solutions and proper education to merchants regarding products, processes and compliance requirements； - Work closely with related teams or counterparts to resolve merchants’ issue and follow up with responsible parties until they are resolved； - Make outbound contacts to merchants whenever there are outstanding issues in the account, and give merchants proper guidance to improve the process and conduct authenticity investigation based on regulation requirement； - Provide feedback to related teams on customers’ voice timely and proactively work on the solutions； - Summarize the trend based on merchants’ voices; identify the valuable feedback and urgent issues to escalate to higher leadership team； - Keep monthly contact with merchants and maintain business relationships; - Regularly update customer relationship management database; - Insights study and analysis for each market to address challenges and opportunities.