苹果VOC Program Specialist

任职要求

Minimum Qualifications
Consumer Psychology Acumen – Deep understanding of decision-making psychology, cognitive biases, and behavioral triggers. Proven ability (including rigorous academic research) to apply observational methodologies to human behavior and complex information processing.
Analytical to Execution Capability – Strong aptitude for navigating massive datasets of unstructured text. Comfortable partnering with technical/data teams to distill statistical "noise" into structured, actionable business recommendations for sales leaders.
Content & Enablement Expertise – Exceptional professional writing and information structuring skills. Demonstrated experience in complex content production, editorial coordination, or information dissemination to craft compelling, flawless FAQs and sales…

工作职责

Behavioral Data Analytics & Intent Decoding – Process and analyze massive volumes of unstructured customer dialogue using psychological frameworks. Decode cognitive biases and emotional drivers to pinpoint exactly where and why consumers hesitate during the purchasing journey.
Sales Enablement & Content Structuring – Translate complex consumer pain points into clear, highly effective sales tools. Formulate product/program FAQ’s, instructional messaging, and operational guidelines for reseller networks to directly address consumer concerns and help close sales.
Sales Barrier Identification & Resolution – Continuously monitor VOC data to uncover early-warning signals of consumer dissatisfaction or product misconceptions. Proactively flag and address these hidden roadblocks before they negatively impact sales performance.
VOC-Driven Cross-Functional Orchestration – Serve as the central VOC intelligence hub for China Sales Operations. Translate raw consumer feedback into structured, data-backed narratives to align cross-functional stakeholders, ensuring that customer insights directly shape and optimize the execution of sales initiatives across all reseller tiers.