苹果Contact Center Infrastructure IVR Engineer

工作描述

Qualifications
Minimum Qualifications
At least 4 years of experience with contact center telephony architecture
Bachelors degree or higher
Direct professional experience building and supporting IVR enterprise solutions such as Genesys GVP, speech recognition, and DTMF applications
Fluent in written and spoken English and Mandarin

Preferred Qualifications
Strong problem-solving and analytical skills, and experience applying these in both project design settings as well as under high-impact production support conditions
Proficient at creating easy-…