亚马逊Product Manager, Risk Controls Mgt

Product Strategy & Development * Own the product vision, strategy, and roadmap for AI-powered RCM solutions. * Design and launch AI solutions that meet RCM objectives such as chatbot, document review, providing guidances, etc. * Drive employee adoption via product efficiency, satisfaction, and business impact. * Lead continuous product improvement using experiments, data insights, and qualitative feedback from employees and stakeholders. * Have fundamental data knowledge and skills to onboard data to AI tools.

About Miravia Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we are a passionate team working with partners from all over the world to build the e-commerce platforms of tomorrow. The Role The Miravia Risk team is seeking a strategic and experienced Senior Risk Governance Manager to build and lead our risk governance framework. This is a critical leadership role responsible for shaping the company's approach to regulatory compliance, internal policy, and platform integrity. What You'll Do (Responsibilities) ● Strategic Risk & Regulatory Foresight: ○ Develop and own the strategic roadmap for risk and compliance, anticipating large-scale regulatory changes well in advance. ○ Partner with Product and Tech teams to ensure risk and compliance priorities are integrated into their development roadmaps, providing clear requirements and strategic guidance. ○ Conduct in-depth risk assessments on new features and business initiatives, identifying potential compliance gaps and architecting mitigation strategies. ● Policy & Governance Framework Management: ○ Drive policy excellence by reviewing, updating, and creating a comprehensive suite of internal policies, Standard Operating Procedures (SOPs), and escalation paths. ○ Perform targeted internal audits and reviews to ensure adherence to our governance framework, documenting findings and leading the implementation of corrective actions. ○ Act as the primary gatekeeper for platform integrity, ensuring our seller ecosystem maintains high standards of quality and compliance. ● Regulatory Compliance & Reporting: ○ Manage the end-to-end lifecycle of regulatory reporting (e.g., DSA Transparency Reports), from data gathering and development to creation, publishing, and post-mortem analysis for continuous improvement. ○ Serve as a key point of contact for regulatory bodies and external stakeholders, effectively communicating our risk controls and compliance posture. ○ Lead the response to regulatory notices and critical user reports (e.g., prohibited goods), ensuring swift action within established SLAs. ● Training, Awareness & Trust Building: ○ Design and execute a mandatory, company-wide training program on risk, compliance, and regulatory requirements to foster a strong culture of awareness and accountability. ○ Develop and deliver targeted training programs for our sellers to improve their compliance with platform policies (e.g., medical content, restricted products) and upcoming regulations. ○ Enhance user trust by increasing the volume and quality of transparency content on the platform, managing updates, and monitoring user engagement.

The Assortment, Content & Ads Governance Team (ACAG team) is part of the Lazada’s Risk and Security, and it is charged with the mission of developing a comprehensive strategy for Lazada with regards to assortment, so as to foster a healthy and safe e-commerce environment for our users. The role is responsible for developing and implementing proactive strategies and operational processes to protect users from Assortment and Content related risks (Prohibited and Controlled Goods, IP infringement products, hate speech etc). You will have access to analytical tools to develop and implement strategies and solutions using data driven methodologies to mitigate the risks associated with platform assortment and content. Responsibilities: - Develop a deep understanding of the eCommerce customer and seller journey, including registration and onboarding, product listing, order placement, payment, user interactions, returns and refunds, user reports and feedback, etc. - Develop subject matter expertise on eCommerce platform operation and governance, where rules, strategies, and enforcements are effectively established to ensure users are compliant with platform policies. - Lead cross-functional efforts to enhance platform policies and operational mechanisms, fostering a collaborative environment to support ongoing strategy refinement. - Work with large data sets to analyze patterns, trends, and modus operandi of platform operation and governance issues (as well as merchants who perpetrate these issues). - Make data-driven recommendations on prioritization of controls for platform governance and product compliance. - Collaborate with PD, Tech, and Algo counterparts to build machine learning models and rules to detect assortment and user related operation and governance issues on the platform. - Operate the risk engine, including the creation and continuous evaluation of rules to prevent and detect platform operation and governance issues. - Capture and communicate findings with internal and external stakeholders through dashboards, periodic reports, and presentations.

• Supports the adoption of business-led compliance rhythm, implements global compliance initiatives. • Defines the framework (e.g. controls), scope, and definition of the testing and makes adjustments and updates in coordination with the monitoring program owner, reviews and leverages quarterly testing results and metrics to ensure accuracy, reviews and ensures business accountability for remediation plan and execution. • Facilitates and lands key monitoring processes, participates in annual risk assessments and ensures local management and partners are taking appropriate actions and controls are functioning appropriately. • Identifies and reviews Sales Deal Execution (SDE) risks and issues both at the end customer and in the partner ecosystem, identifies SDE risks and implements appropriate controls. • Partners with the business to ensure meaningful and robust vetting of third parties, defines appropriate and practical level of control based on risk, oversees timely completion of controls with OCP, Partner Development Manager (PDM), or Services as applicable. • Leverages the full spectrum of available training and trains the local business champions. • Facilitates policies and processes by reviewing, developing and managing the delivery of compliance trainings. • Leveraging AI and automation tools where possible to:• Perform data analytics and actionable insights to focus compliance efforts on the highest risk areas. • Simplify, automate or eliminate activities to help the business achieve greater efficiency. • Identify and address emerging or geo-specific risks. • Support and engage with Internal Audit and help management develop issue remediation plans and facilitate closing issues.