阿里巴巴Alibaba International Digital Commerce Group-Senior Risk Governance Manager-Hangzhou / Madrid
任职要求
What You'll Bring (Qualifications & Experience)
● Proven Experience:
○ 5+ years of experience in a Risk, Governance, Compliance, or Policy role, preferably within the e-commerce, tech, or digital platform industry.
○ Demonstrable experience interpreting complex regulations (like the DSA) and translating them into practical, operational, and technical business requirements.
○ Strong track record of developing and managing governance frameworks, including policy writing, internal controls, and risk assessments.
○ Experience in managing the full lifecycle of regulatory reporting and interacting with authorities.
● Technical & Analytical Skills:
○ Proficiency in SQL for querying, data manipulation, and generating insights to support risk assessments and reporting.
○ Exceptional data analysis skills, with the ability to interpret complex datasets, identify trends, and create data-driven recommendations.
○ Familiarity with data visualiz…工作职责
About Miravia Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we are a passionate team working with partners from all over the world to build the e-commerce platforms of tomorrow. The Role The Miravia Risk team is seeking a strategic and experienced Senior Risk Governance Manager to build and lead our risk governance framework. This is a critical leadership role responsible for shaping the company's approach to regulatory compliance, internal policy, and platform integrity. What You'll Do (Responsibilities) ● Strategic Risk & Regulatory Foresight: ○ Develop and own the strategic roadmap for risk and compliance, anticipating large-scale regulatory changes well in advance. ○ Partner with Product and Tech teams to ensure risk and compliance priorities are integrated into their development roadmaps, providing clear requirements and strategic guidance. ○ Conduct in-depth risk assessments on new features and business initiatives, identifying potential compliance gaps and architecting mitigation strategies. ● Policy & Governance Framework Management: ○ Drive policy excellence by reviewing, updating, and creating a comprehensive suite of internal policies, Standard Operating Procedures (SOPs), and escalation paths. ○ Perform targeted internal audits and reviews to ensure adherence to our governance framework, documenting findings and leading the implementation of corrective actions. ○ Act as the primary gatekeeper for platform integrity, ensuring our seller ecosystem maintains high standards of quality and compliance. ● Regulatory Compliance & Reporting: ○ Manage the end-to-end lifecycle of regulatory reporting (e.g., DSA Transparency Reports), from data gathering and development to creation, publishing, and post-mortem analysis for continuous improvement. ○ Serve as a key point of contact for regulatory bodies and external stakeholders, effectively communicating our risk controls and compliance posture. ○ Lead the response to regulatory notices and critical user reports (e.g., prohibited goods), ensuring swift action within established SLAs. ● Training, Awareness & Trust Building: ○ Design and execute a mandatory, company-wide training program on risk, compliance, and regulatory requirements to foster a strong culture of awareness and accountability. ○ Develop and deliver targeted training programs for our sellers to improve their compliance with platform policies (e.g., medical content, restricted products) and upcoming regulations. ○ Enhance user trust by increasing the volume and quality of transparency content on the platform, managing updates, and monitoring user engagement.
About Miravia : Miravia is a cutting-edge e-commerce platform connecting buyers and sellers seamlessly. We pride ourselves on offering a diverse and dynamic shopping experience by bringing on board innovative brands across various categories. Located in Madrid, we work with teams from all over the world to build the e-commerce platforms of tomorrow. We seek a strategic Senior Manager, Product & Content Compliance to safeguard our platform against illegal products and harmful UGC while balancing business growth with evolving legal mandates. Key Responsibilities: 1. Product Compliance Strategy & Execution Lead the development and implementation of strategies to detect, review, and action prohibited/illegal product listings using smart automation and manual oversight. Create, update, and enforce Seller Policies and SOPs to align with local and EU regulations (e.g., consumer safety, restricted items) and platform standards. Design and optimize smart detection rules to flag high-risk products, ensuring scalability and accuracy. Manage an operations team responsible for manual reviews of product listings, appeals, and seller reports. Define permissible product categories, set requirements (e.g., certifications, documentation), and enforce restrictions. Collaborate with Legal, Product, and Engineering teams to integrate new compliance requirements. 2. User-Generated Content (UGC) Compliance Develop and execute strategies to monitor and moderate prohibited UGC (reviews, images, videos) in compliance with laws and platform guidelines. Establish content policies and moderation workflows, balancing user expression with safety. Build smart detection systems to identify harmful content (e.g., hate speech, fraud) and reduce false positives. Oversee a team handling UGC reviews, user reports, and appeals, ensuring timely resolution. Partner with Product and Data teams to implement UGC compliance tools. 3. Cross-Functional Leadership Advise senior leadership on compliance risks, trends, and mitigation strategies. Drive process improvements through data analysis (using SQL), automation, and stakeholder feedback. Manage compliance-related projects end-to-end, ensuring alignment with business goals.
Sortation Manager Job Summary: • The Sortation Manager will be responsible to manage the overall day-to-day Sortation operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Sortation Department. Ensure safe and efficient operations. • Ensure an End-to-End Sortation Processes are enforced, comply and report any deviations to Senior Sortation Manager. Reports directly to Senior Sortation Manager. Responsibilities: • Ensure continuous improvement in the operations through enforcing regional SOP & SOW & adopting best practices • Safeguards Sortation Centre and contents by establishing and monitoring all security procedures and protocols • Completes warehouse operational requirements by scheduling and assigning employees; following up on work results and ensure KPIs are achieved collective team efforts • Coaching and developing staff to achieve higher levels of service, economies of scale and operational effectiveness • Collaborate with Route, Fleet, HUB and Support team to ensure best in class services
通過上門拜訪結合其它業務模式，爲有出口需求的企業，提供外貿營銷解决方案及專業的售後服務。 1、指導客戶熟練掌握阿里巴巴網站使用和SCRM的操作技巧，解答客戶常見問題； 2、協助客戶分析行業動向和網站使用情况等信息，確保客戶問題第一時間得到有效解决； 3、和客戶建立長期良好的合作關係，提供適合企業的外貿營銷解决方案；
Responsibilities: 1. Manage and oversee the logistics and customs clearance processes of platform products from China to Brazil, ensuring compliance with Brazilian laws and regulations. 2. Coordinate relationships with Brazilian customs, logistics providers, and government agencies to enhance clearance quality and efficiency. 3. Track changes in customs policies and regulations in the Brazilian market to ensure compliance and forward-thinking business operations. 4. Address issues in cross-border e-commerce clearance operations such as inspections, timeliness, customer complaints, and key processes. 5. Develop and execute strategies to optimize tariffs and logistics costs, improving AliExpress's competitiveness in the Brazilian market. 6. Provide training in cross-border customs matters to enhance the professional capabilities of team members. 1. 管理和监督平台产品从中国到巴西的物流和关务清关流程，确保遵守巴西的相关法律法规。 2. 协调与巴西海关、物流供应商及政府机构的关系，推动清关品质与效率提升。 3. 跟踪巴西市场的关务政策和规则的变化，确保平台业务的合规性和前瞻性。 4. 解决在跨境电商清关运营中遇到的清关查验、时效、客诉、节点等问题。 5. 制定和执行关税及物流成本优化策略，提高速卖通在巴西的市场竞争力。 6. 提供跨境关务方面的培训，提升团队成员的专业能力。