亚马逊Seller Ops Associate

1. Following SOP and other requirement to validate data/information provided by customer. 2. Contacting with customer if the data/information is unclear/incorrect. 3. Key in the data/information in system. Make sure the data/information in system is correct and align with SOP/requirement. 4. Escalating issues and problems encountered in daily work. 5. Collaborating with origin and destination logistics teams and other service providers to solve shipment issues. 6. Acting as 1st Tier support for Seller Service queries related to shipments 7. Any Add-hoc task assigned by leaders.

1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Connect with customer with excellent communication skill and identify customers’ needs through daily contact for service development. 5. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 6. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 7. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 8. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.

1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Connect with customer with excellent communication skill and identify customers’ needs through daily contact for service development. 5. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 6. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 7. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 8. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.

1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA. 2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience. 3. Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP with LSPs; evaluating compliance risks and escalates roadblocks. 4. Connect with customer with excellent communication skill and identify customers’ needs through daily contact for service development. 5. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality. 6. Act as the team process expert to co-work with stakeholders on process improvement and UAT Test for new features. 7. Taking additional duties assigned by leadership as business related services and operation scope continue to expand. 8. Support new initiatives and new program to drive operational excellence in terms of speed and cost, service quality.