AMDProduct Development Engineer

任职要求

Ideal candidate is an experienced self-starter and good influencer, able to work both independently as well as in teams and across business units to accomplish tasks in a timely manner. Effective presentation skills & good negotiation skills. Fluent in both Mandarin Chinese and English. KEY RESPONSIBILITIES: Lead customer interface for AMD Client APU/CPU product quality and reliability support. Play a critical role as the key contact for product quality and post-sales support for AMD customers, accurately represent customer’s requirement within AMD. Interact with AMD's key customer's procurement, quality, and manufacturing contacts to understand customer requirements and resolve quality and reliability issues related to the product qualification, ramp, and high-volume manufacturing. Provide AMD's cross functional team with customer priorities to ensure resources are aligned to support critical activities. Manage the overall customer quality relationship and work closely with customers to fully understand their business from a quality perspective. Escalate potential issues to AMD's management to avoid customer disruption and ensure timely resolution. Program-manage cross functional technical teams to identify containment and determine root cause for Customer issues. Cross functional teams may consist of Client Product Line Quality (PLQ) team, Client Platform Engineering, Product Engineering, Packaging Engineering, Failure Analysis, Client Customer Engineering, Sales Ops and Supplier Quality Engineering. Provides post sales technical expertise during the installation, implementation and maintenance of AMD’s products at the customer production or field service site. May be involved in implementing detailed customer installation requirements. Track & Present Customer Factory consumption data and DPPM (defective parts per million) data. Improve customer engineering service efficiency via metrics optimization and monitoring. Onsite customer manufacturing sites for quality issue debug or material disposition in Suzhou and Shanghai regions are required.

工作职责

THE ROLE: Join AMD’s team of highly skilled professionals in managing the quality performance of key customers in the production of our leading-edge Client product portfolio. Our presence in region gives this customer quality engineering team exposure to multiple AMD sales, platform, product development teams and manufacturing operation teams. The directive of this role is to provide a differentiated quality experience, improve customer satisfaction, and to build customer confidence with a focus on AMD customer satisfaction across the Product Introduction & volume ramp/sustaining phases. This is a high visibility role that acts as a key interface into our Client Customers’ Factory sites and field service sites in Vietnam and Thailand.