AMDProduct Application Engineer

THE ROLE: Join the AMD AECG (Adaptive and Embedded Computing Group) as the leader of our China Customer Engineering team to further strengthen and grow the team. In this role, you will lead the customer program engagements and deep customer co-engineering supporting Embedded x86 customers in the Greater China market. In this customer-facing role, you will collaborate with local FAE and sales managers, global Customer Applications Engineering teams and R&D Engineering teams, and many other cross-functional stakeholders to ensure successful, on-time and high-quality deployment of AMD Embedded x86 processors into customer designs from evaluation through development and production. You will also build strong and deep relationships with engineering leaders of the customers and be the influential voice of customer internally. Key market segments are networking, storage, automotive and edge-AI. THE PERSON: Brief description of what type of person would be successful in the role and key traits needed KEY RESPONSIBILITIES: Team Leadership: Lead a team of local Customer Application Engineers and other technical experts who may be remote to engage with China customers to adopt and develop designs with AMD Embedded x86 processors. Build and grow the Greater China Customer Engineering team through hiring and team development. Evaluations and Design-Wins: Engage yourself and team deeply with customers to understand the key care-abouts, enable hands-on evaluations and build compelling technical and architectural engagement to win China customer designs working closely with global teams Issue Resolution / Customizations: Oversee the triage, debugging, and resolution of customer issues, ensuring timely coordination with internal engineering and product teams, and drive issue closure. Build strongly technical team to create and deliver custom features in self-contained fashion. Escalation and Crises Management: Serve as the primary escalation point for complex customer engineering challenges, driving resolution and customer satisfaction. Technical Guidance: Provide training and support to customers and ODMs to adopt AMD Embedded x86 processors, development tools and design guides. Customer Communication: Drive the team to create and review technical information disclosure, training materials, and other customer-facing documentation. Resource & Onboarding Management: Direct hardware resources allocation, continue to manage, develop and grow a high-performing Customer Engineering team in China. Build strong competent team with the key expertise needed for emerging markets. Deep Partnership and Co-engineering with Customers : Built a customer obsessed team of strong technical engineers who can work in deep co-engineering working model with customers and this partnership building a competitive moat.

NVIDIA has been revolutionizing computer graphics, PC gaming, and accelerated computing for over 25 years. This remarkable achievement is underpinned by its legacy of innovation, which is driven by outstanding technology and exceptional talent. Today, we are harnessing the limitless potential of AI to usher in the next era of computing. In this new era, our GPU functions as the cognitive core of computers, robots, and self-driving cars, enabling them to understand and interact with the world around them. Accomplishing feats that have never been achieved before demands vision, innovation, and the world's top-notch talent. As an NVIDIAN, you'll find yourself immersed in a diverse and supportive work environment that motivates everyone to bring out their best. Join our team and explore how you can leave a lasting imprint on the world.As a Technical Account Manager at NVIDIA, you are anticipated to possess excellent communication skills and a strong sense of responsibility when it comes to resolving issues. Customer satisfaction should always be your top priority. You'll frequently collaborate with the Engineering, Marketing, and Support teams to tackle technical hurdles and ensure the continuous success of NVIDIA's products and solutions. What you’ll be doing: • Resolve complex escalations and technical issues by conducting meticulous research, reproducing problems, and performing in-depth troubleshooting for customers who are installing NVIDIA product and employment NVIDIA solutions. • Respond promptly to customer inquiries regarding product support via telephone, email, or conference calls. • Address customer issues that arise during installation, operation, maintenance, product application, or when dealing with interoperability matters with other vendors. • Actively participate in cross-functional team meetings and offer valuable feedback to the Engineering and Marketing departments regarding product requirements, customer experience, and support tools. • As a technical expert, develop, redefine, and document best practices to share with internal teams (Support and R&D) for the enhancement of support processes. • Conduct site visits and engage in conference calls with customers as needed.

The Role Tesla is currently seeking an application support engineer to join the IT application team in Shanghai, China. The role is responsible for the Tesla Internal software system including HROS,EHS,Billing and AI platform. All of system are Tesla's internally-developed. Responsibilities · Responsible for assigning all HelpDesk and customer inquiries, including technical assistance to best use of application product. · Provides outstanding customer service to Tesla Motors application users. · Work collaboratively with the local and global factory software team to maintain data/system integrity. · Offers a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner. · Support and monitor production system. · Escalates issues within the IT department to ensure issues that cannot be addressed at first level are responded to timely, working to maximum uptime for customers. · Perform testing of new development. · Support the product team for application design and improvement · Perform failure analysis, implement immediate containment solutions, and suggest long term solutions. · Develop support tool for operation automation · Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service. · Design and implement build, deployment, and configuration management.

The Role Tesla is currently seeking an application support engineer (intern) to join the IT application team in Shanghai, China.  The role is responsible for the Tesla energy software systems. Responsibilities Responsible for assigning all Help Desk and customer inquiries, including technical assistance to best use of application product. Provides outstanding customer service to Tesla Motors application users. Work collaboratively with the local and global factory software team to maintain data/system integrity. Offers a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner. Support and monitor production system. Escalates issues within the IT department to ensure issues that cannot be addressed at first level are responded to timely, working to maximum uptime for customers. Perform testing of new development. Support the product team for application design and improvement Perform failure analysis, implement immediate containment solutions, and suggest long term solutions. Develop support tool for operation automation Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service. Documents and maintains shift documentation