特斯拉Sr. Product Manager，Ownership Communication Applications
任职要求
• BS in computer science or electrical engineering, MS preferred. • Experience in Chatbot/Voicebot as Product manager. Digital Customer Communication, e.g. Chat, SMS, Email or In-App Messages experience as a plus. • Experience in AI agent product. Understanding of AI/ML fundamentals: Familiarity with machine learning, NLP, neural networks,and reinforcement learning. Knowledge of AI development cycles: Model training, validation, deployment, and monitoring. • Good understanding end-to-end product deployment — from concept through development and successful launch. • Solid product sense with the ability to understand product architecture and as well as drive and criticize design decisions. • Excellent interpersonal, communication and collaboration skills with ability to work in a highly cross-functionally environment. • Excellent organization and delegation skills with ability to own the product roadmap and schedule with a track record of delivering projects on-time. • Prior software or systems engineering experience with proficiency in coding is a plus. • Ability to inspire confidence in the executive team as well as the engineering project teams, as the face of your programs. • Experience with complex electromechanical systems and/or safety critical systems is a plus. • Demonstrated ability to meet deadlines and commitments • Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint …).
工作职责
The Role As a Software Product Engineer of IT Sales applications, you will be responsible for leading a wide variety of cross-functional programs across sales and customer experience application,system integration, server systems, and diagnostics. In this role, you will lead the design and development of some of the most advanced and sophisticated systems in the world, with unparalleled agility. Responsibilities • Design the new functionalities in applications to support the growth of our sales. • Work with US IT team to implement global rollout to China with local gap prioritized. • Manage the implementation as project manager. • Manage cross-functional software programs from end-to-end. • Develop and manage project plans and ensure on-time delivery. • Work closely with engineering teams to effectively coordinate complex design inter-dependencies. • Constantly work to evolve our processes towards increasing precision and dependability, while still maintaining the agility that has gotten Tesla to where we are now. • Work with the UX, dev, and QA teams with strength and confidence through rapid development cycles, changing requirements, and uncertainty. • As business partner to manage IT requirements of specific domain.
THE ROLE: Join the AMD AECG (Adaptive and Embedded Computing Group) as the leader of our China Customer Engineering team to further strengthen and grow the team. In this role, you will lead the customer program engagements and deep customer co-engineering supporting Embedded x86 customers in the Greater China market. In this customer-facing role, you will collaborate with local FAE and sales managers, global Customer Applications Engineering teams and R&D Engineering teams, and many other cross-functional stakeholders to ensure successful, on-time and high-quality deployment of AMD Embedded x86 processors into customer designs from evaluation through development and production. You will also build strong and deep relationships with engineering leaders of the customers and be the influential voice of customer internally. Key market segments are networking, storage, automotive and edge-AI. THE PERSON: Brief description of what type of person would be successful in the role and key traits needed KEY RESPONSIBILITIES: Team Leadership: Lead a team of local Customer Application Engineers and other technical experts who may be remote to engage with China customers to adopt and develop designs with AMD Embedded x86 processors. Build and grow the Greater China Customer Engineering team through hiring and team development. Evaluations and Design-Wins: Engage yourself and team deeply with customers to understand the key care-abouts, enable hands-on evaluations and build compelling technical and architectural engagement to win China customer designs working closely with global teams Issue Resolution / Customizations: Oversee the triage, debugging, and resolution of customer issues, ensuring timely coordination with internal engineering and product teams, and drive issue closure. Build strongly technical team to create and deliver custom features in self-contained fashion. Escalation and Crises Management: Serve as the primary escalation point for complex customer engineering challenges, driving resolution and customer satisfaction. Technical Guidance: Provide training and support to customers and ODMs to adopt AMD Embedded x86 processors, development tools and design guides. Customer Communication: Drive the team to create and review technical information disclosure, training materials, and other customer-facing documentation. Resource & Onboarding Management: Direct hardware resources allocation, continue to manage, develop and grow a high-performing Customer Engineering team in China. Build strong competent team with the key expertise needed for emerging markets. Deep Partnership and Co-engineering with Customers : Built a customer obsessed team of strong technical engineers who can work in deep co-engineering working model with customers and this partnership building a competitive moat.
We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance. In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact revenue generation. Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives. Roles & Responsibilities: Planning/Analysis: • Drive seller growth and seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc. • Conduct deep dive analysis on Seller business performance, define the opportunities and create actionable plans to achieve seller development goals (Input/Output) within the portfolio of accounts • Analyze category trends and summarize account management best practices and SOPs into the business development framework • Collect and feedback the Voice of the Seller as to input into product development and process optimization to continuously improve efficiency • Collaborate with PM team or manage projects/programs as primary owner to drive product/feature/service content innovations to further improve SP business and SP satisfaction Leadership: • Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment. • Manage all aspects of the client relationship for highest standard of seller experience.
Key Responsibilities: Team Building & Leadership • Build and manage a high-performing team to drive player growth by developing core publishing capabilities in performance marketing, channel strategy, lifecycle product features. • Lead, mentor, and support the career growth of your team while ensuring their work meets expected quality bars and discipline standards. • Champion cross-discipline collaboration with Game Dev, Publishing, and Shared Services partners to deliver integrated, high-value outcomes for players. International Publishing PM • Partner with Regional Publishing Product Leads (RPPLs) to shape market strategies, business reviews, and cross-regional initiatives. • Act as the connective tissue between regions and global publishing, ensuring alignment, scaling best practices, and driving operational excellence. • Hold teams accountable to clear win conditions and ensure regional plans complement global campaigns while unlocking authentic local player engagement. IP / Brand Partnerships • Drive the strategy and execution of global brand and IP partnerships that elevate the Wild Rift player experience. • Serve as the primary deal owner for external collaborations, from sourcing through execution. • Work cross-functionally with Partnerships, Development, Brand, Creative, and regional teams (including Tencent) to align opportunities, ensure seamless execution, and maximize impact. Collaborate with Game Teams • Serve as a key publishing voice in game strategy discussions, ensuring that publishing insights are integrated into the broader game roadmap • Be a core contributor to Wild Rift’s key moments strategy, defining and delivering high-impact login moments and engagement beats for players worldwide. • Partner with Insights & Research teams to define publishing insights needs, with a focus on performance marketing and audience understanding to strengthen growth and lifecycle management.
THE ROLE: We are in search of an experienced program manager with strong analytical, problem-solving and risk management skills Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful customer program launches. Must be self-directed and work in complex and dynamic ecosystems THE PERSON: As a Program Manager you will partner with our cross functional teams to manage customer accounts and their portfolio, understand our customers platforms/solutions. Identify and document customer requirements and establish engineering schedules. Drive AMD product solution deliverables and alignment with customers' platforms to ensure highest level customer satisfaction throughout their product lifecycle. KEY RESPONSIBILITIES: - Primary support contact in development and sustaining customer programs Develop customer specific solutions with full product cycle technical support, feasibility verification, and project management throughout the entire development process. Align with cross-functional teams (Marketing,Sales,Engineering,) on customer engagement, with emphasis on driving technical enablement/communications, technical support, and debug/issue resolution Coordinate on-time delivery of all engineering project deliverables into customer development projects Provide detailed level engineering schedules, resource requirements, and status reporting for customer ODM projects from design inception to mass production Identify program risks and develop mitigation plans Manage customer critical issues and escalations Manage customer sampling requirements in development Drive for highest levels of customer satisfaction