ASMLAccount Manager
任职要求
Master degree in technical subject with thorough experience or equivalent working and thinking level. Optional Business Administration or commercial education.
Solid experience in customer account management, preferably in the semiconductor / high tech industry
Responsibilities
Customer Relationship
Customer Stakeholder Management
*Customers at Management level
*Communication is focused on tailoring messages to different audiences in a compelling way to move deals forward
Manage customer accounts for new system business and/or installed base & service business (IB&S) and ensure relationships and trust are developed and deepened, including engaging with customer in case of shortages to execute on system / upgrade demand together with Management.
Ensure customer intimacy at relevant levels (eg: ERM, TRM, Voice of Customer sessions) and with customer manufacturing stakeholders.
Internal Stakeholder Management
Interacts with Operations/BLs sectors up to Management. Communication is focused on working with the BL to find solutions for the client needs and provide input to BL for product development. Has a key role in formulation of ERM meetings. Orchestrate ASML to manage deliveries and provide solutions on time with desired cost and quality.
Customer Specific Business Strategy
Develops customer-specific business strategy and specific account plan for new systems and/or installed based service business. Develops an integrated business proposal (VPA) formulation covering all ASML products & services. Obtains internal alignment & approval on business proposals (DST). Develops service business for the Account or Region by preparing strategic Service Road-Map (SRM).
Agreement/Contract Negotiation & Implementation
With the Management, involved in the negotiations on customer agreements related to New Systems, such as VPAs and SLAs on new systems, or/and the installed base service business, such as SLAs for existing nodes or upgrades, thereby responsible for the preparation of DST meetings. Ad…工作职责
Job DescriptionContext Manages complex and moderate size customer (more fabs in 1 country) or larger products or portfolio of smaller products. OR Contribute to sales at bigger customers/ strategic sales. Works independently, considering broad practices and procedures, under managerial direction
- Continuously monitor daily operational data, proactively identify potential risks, ensure the effective execution of strategies, and make timely adjustments as necessary to maintain smooth business operations. - Based on data, propose feasible optimization solutions to improve the vendor’s performance in supply chain efficiency, traffic acquisition, conversion rates, etc., thereby driving overall sales growth. - Maintain frequent and high-quality communication with vendors, deeply understand their business needs and concerns, ensure issues are promptly responded to and effectively resolved, and build strong trust and collaborative relationships. - Provide regular professional and systematic business reports to vendors, clearly communicate goal progress based on quantifiable data, outline future strategic directions and key initiatives, and analyze the core reasons and business implications behind the data. - Work with vendors to define and achieve business targets. - Provide weekly reports to relevant internal teams to ensure transparency and promote cross-team collaboration. - Collaborate closely with internal functional teams, actively coordinate resources, and secure necessary support to help vendors achieve sustainable business growth.
As an Account Manager (AM), you will oversee the end-to-end order fulfillment process for clients, collaborating closely with BD, Sales, and internal teams to ensure seamless post-contract execution—from order requests and payment follow-up to delivery coordination. Your primary KPI will be driving client order profitability while fostering long-term relationships to maximize repeat business and revenue growth. Key Responsibilities 1. Order Management Review and process client orders, coordinating with Supply Chain, Logistics, and Finance teams to schedule deliveries. Monitor payment status and initiate fulfillment upon confirmation of receipt. Resolve order-related exceptions (e.g., delayed payments, logistics issues) to ensure client satisfaction. 2. Cross-functional Collaboration Partner with BD and Sales teams to streamline the client journey from contract signing to delivery. Align with internal stakeholders to meet client-specific delivery requirements. 3. Client Relationship Management Conduct regular check-ins to assess product performance, identify upsell/cross-sell opportunities, and gather feedback. Advocate for client-driven improvements in products and processes. 4. Performance & Risk Control Achieve monthly/quarterly order profitability targets and mitigate payment risks. Analyze client order data to develop strategies for increasing account value.
- Continuously monitor daily operational data, proactively identify potential risks, ensure the effective execution of strategies, and make timely adjustments as necessary to maintain smooth business operations. - Based on data, propose feasible optimization solutions to improve the vendor’s performance in supply chain efficiency, traffic acquisition, conversion rates, etc., thereby driving overall sales growth. - Maintain frequent and high-quality communication with vendors, deeply understand their business needs and concerns, ensure issues are promptly responded to and effectively resolved, and build strong trust and collaborative relationships. - Provide regular professional and systematic business reports to vendors, clearly communicate goal progress based on quantifiable data, outline future strategic directions and key initiatives, and analyze the core reasons and business implications behind the data. - Work with vendors to define and achieve business targets. - Provide weekly reports to relevant internal teams to ensure transparency and promote cross-team collaboration. - Collaborate closely with internal functional teams, actively coordinate resources, and secure necessary support to help vendors achieve sustainable business growth.
- Continuously monitor daily operational data, proactively identify potential risks, ensure the effective execution of strategies, and make timely adjustments as necessary to maintain smooth business operations. - Based on data, propose feasible optimization solutions to improve the vendor’s performance in supply chain efficiency, traffic acquisition, conversion rates, etc., thereby driving overall sales growth. - Maintain frequent and high-quality communication with vendors, deeply understand their business needs and concerns, ensure issues are promptly responded to and effectively resolved, and build strong trust and collaborative relationships. - Provide regular professional and systematic business reports to vendors, clearly communicate goal progress based on quantifiable data, outline future strategic directions and key initiatives, and analyze the core reasons and business implications behind the data. - Work with vendors to define and achieve business targets. - Provide weekly reports to relevant internal teams to ensure transparency and promote cross-team collaboration. - Collaborate closely with internal functional teams, actively coordinate resources, and secure necessary support to help vendors achieve sustainable business growth.