ASMLAccount Manager
任职要求
Master degree in technical subject with thorough experience or equivalent working and thinking level. Optional Business Administration or commercial education
Bachelor with broad and deep experience. Experienced in customer account management, preferably in the semiconductor / high tech industry
Responsibilities
Customer Relationship
Customer Stakeholder Management
*Independent client stakeholder management. Customers at engineering and management level
Manage customer accounts for new system business and/or installed base & service business (IB&S) and ensure relationships and trust are developed and deepened, including extending support to engage with customer in case of shortages to execute on system / upgrade demand together with peers.
Support customer intimacy at relevant levels (eg: ERM, TRM, Voice of Customer sessions) and with customer manufacturing stakeholders.
Internal Stakeholder Management
Interaction with peers within ASML. Communication is focused on alignment and coordination. Has a contribution on ERM discussions..
Customer Specific Business Strategy
Supports the development of customer-specific business strategy and specific account plan for new systems and/or installed based service business. Supports developing an integrated business proposal (VPA) formulation covering all ASML products & services. Supports to obtain internal alignment & approval on business proposals (DST). Supports service business for the Account or Region by preparing strategic Service Road-Map (SRM)
Agreement/Contract Negotiation & Implementation
Supports the negotiations on customer agreements related to New Systems, such as VPAs and SLAs on new systems, or/and the installed base service business, such as SLAs for existing nodes or upgrades, thereby responsible for the preparation of DST meetings. Adjusts contract structure where needed to capture value of over…工作职责
Context Independent account management, manage the market to cash cycle, either for a small client or for a specific product. OR Contribute to sales at bigger customers / strategic sales. Operates within practices and procedures, but may deviate as long as the end results meet standards of acceptability.
- Continuously monitor daily operational data, proactively identify potential risks, ensure the effective execution of strategies, and make timely adjustments as necessary to maintain smooth business operations. - Based on data, propose feasible optimization solutions to improve the vendor’s performance in supply chain efficiency, traffic acquisition, conversion rates, etc., thereby driving overall sales growth. - Maintain frequent and high-quality communication with vendors, deeply understand their business needs and concerns, ensure issues are promptly responded to and effectively resolved, and build strong trust and collaborative relationships. - Provide regular professional and systematic business reports to vendors, clearly communicate goal progress based on quantifiable data, outline future strategic directions and key initiatives, and analyze the core reasons and business implications behind the data. - Work with vendors to define and achieve business targets. - Provide weekly reports to relevant internal teams to ensure transparency and promote cross-team collaboration. - Collaborate closely with internal functional teams, actively coordinate resources, and secure necessary support to help vendors achieve sustainable business growth.
Job DescriptionContext Manages complex and moderate size customer (more fabs in 1 country) or larger products or portfolio of smaller products. OR Contribute to sales at bigger customers/ strategic sales. Works independently, considering broad practices and procedures, under managerial direction
As an Account Manager (AM), you will oversee the end-to-end order fulfillment process for clients, collaborating closely with BD, Sales, and internal teams to ensure seamless post-contract execution—from order requests and payment follow-up to delivery coordination. Your primary KPI will be driving client order profitability while fostering long-term relationships to maximize repeat business and revenue growth. Key Responsibilities 1. Order Management Review and process client orders, coordinating with Supply Chain, Logistics, and Finance teams to schedule deliveries. Monitor payment status and initiate fulfillment upon confirmation of receipt. Resolve order-related exceptions (e.g., delayed payments, logistics issues) to ensure client satisfaction. 2. Cross-functional Collaboration Partner with BD and Sales teams to streamline the client journey from contract signing to delivery. Align with internal stakeholders to meet client-specific delivery requirements. 3. Client Relationship Management Conduct regular check-ins to assess product performance, identify upsell/cross-sell opportunities, and gather feedback. Advocate for client-driven improvements in products and processes. 4. Performance & Risk Control Achieve monthly/quarterly order profitability targets and mitigate payment risks. Analyze client order data to develop strategies for increasing account value.
- Continuously monitor daily operational data, proactively identify potential risks, ensure the effective execution of strategies, and make timely adjustments as necessary to maintain smooth business operations. - Based on data, propose feasible optimization solutions to improve the vendor’s performance in supply chain efficiency, traffic acquisition, conversion rates, etc., thereby driving overall sales growth. - Maintain frequent and high-quality communication with vendors, deeply understand their business needs and concerns, ensure issues are promptly responded to and effectively resolved, and build strong trust and collaborative relationships. - Provide regular professional and systematic business reports to vendors, clearly communicate goal progress based on quantifiable data, outline future strategic directions and key initiatives, and analyze the core reasons and business implications behind the data. - Work with vendors to define and achieve business targets. - Provide weekly reports to relevant internal teams to ensure transparency and promote cross-team collaboration. - Collaborate closely with internal functional teams, actively coordinate resources, and secure necessary support to help vendors achieve sustainable business growth.