ASMLService Coordinator - SH

Jot Title Intern Training Coordinator - Training Center China Role and responsibilities As ASML Training Coordinator at Training Center China (TCCN), you will support planning and admiration activities to management and stakeholders: Manager, Architect, Instructors, Student(Engineer), Knowledge Manager, and Local Training Coordinator Job contents Local training planning support Work with LTC for urgent trainee change Receive and allocate machine time slot for other departments borrowing Migrate MyLearning data to TCCN training planning system toArrange classroom Create trainee name list for CRE control the trainee entry Create trainee name list for Cleanroom locker slot no. Mail the training notification to traineesName list/ oversea trainee guidance/ House rule/ Wifi application link Mail the training information to ICRD for ICRD turnstile and emergency management Mail the guest trainer guidance to all guest trainer Arrange Guest trainer meal and customer trainee meal Tooling handling support ICON coordinator Tool handling assistance (Return/ Receive tools for calibration/ certification/ CS borrow) Operations support Team meeting MOM Weekly TCCN operation control Board updates Local training data analysis Creation of Purchase Orders in EasyBuy.

The Coordinator – Incident Safety Operations is responsible for leading the daily execution of safety-related incident response during their assigned shift. This includes managing operational flow, supervising a multidisciplinary team (analysts and specialists), and ensuring real-time decision-making adheres to internal protocols and quality standards. Key responsibilities include: Coordinating shift-level operations across all business lines (Drivers, Clients, Business Units) Supervising case queues, distributing workload, and ensuring efficient response times Acting as the primary point of escalation for complex or sensitive cases Ensuring complete and accurate documentation of incidents and shift handovers Collaborating with fellow coordinators to ensure operational consistency across shifts Supporting management with insights, reports, and performance data Monitoring SOP compliance and promoting continuous process improvement Partnering with Training, Quality, and Workforce teams to optimize team performance The coordinator is expected to maintain high standards of operational rigor and ensure that safety, service quality, and team accountability are upheld during every shift.

1. Manage scheduling related to global investor calls, investors conferences and sellside analyst calls. 2. Execute quarterly NDRs from logistic arrangement, consolidating investors’ requests, to collecting NDR feedback. 3. Coordinate and plan internally with IR officers and management PAs, and externally with investors and investment banks. 4. Organize all NDR logistics including, but not limited to, virtual meeting setup, hotels, ground transportation, air travel and catering. 5. Organize quarterly earnings call logistics and liaise with internal and external service providers. 6. Maintain investor contact and sell-side contact database and conduct shareholder analysis. 7. Responsible for general secretarial support to a small team.

Introduction to the job This role combines routine responsibilities in Customer Service (CS) product service cost management and capacity planning with project management activities as an individual contributor. The position plays a key role in analyzing product service cost and business capacity planning, improving operational processes, and delivering projects that support operational excellence within the CS organization. Role and responsibilities CS Product Service Cost Management Maintain and update CS cost datasets on a daily basis. Analyze cost data based on key drivers such as labor, parts, and other factors. Prepare cost performance analysis reports. Provide actionable cost insights to key stakeholders to support operational improvements. Respond promptly and accurately to cost‑related inquiries from local and global stakeholders. CS Capacity Planning Analyze CS business demand and perform capacity planning activities. Calculate and plan the headcount (HC) budget. Propose and align headcount allocation with key stakeholders. Communicate with senior management using logical, data‑driven insights and clear storytelling. Improve planning processes and procedures in collaboration with local and global partners. Project Management Manage mono‑disciplinary stand‑alone projects or lead sub‑projects. Coordinate short‑term to mid‑term project or change implementation within established organizational procedures and standards. Deliver projects related to service cost reduction, business planning improvement, efficiency improvement, or continuous process enhancement. Evaluate project feasibility, define the project management plan, develop implementation plans, and execute them with high‑quality deliverables. Apply industry‑standard project management practices and provide leadership to others involved in the project.