ASMLAccount Manager
任职要求
Master degree in technical subject with thorough experience or equivalent working and thinking level. Optional Business Administration or commercial education
Bachelor with broad and deep experience. Experienced in customer account management, preferably in the semiconductor / high tech industry
Responsibilities
Customer Relationship
Customer Stakeholder Management
*Independent client stakeholder management. Customers at engineering and management level
Manage customer accounts for new system business and/or installed base & service business (IB&S) and ensure relationships and trust are developed and deepened, including extending support to engage with customer in case of shortages to execute on system / upgrade demand together with peers.
Support customer intimacy at relevant levels (eg: ERM, TRM, Voice of Customer sessions) and with customer manufacturing stakeholders.
Internal Stakeholder Management
Interaction with peers within ASML. Communication is focused on alignment and coordination. Has a contribution on ERM discussions..
Customer Specific Business Strategy
Supports the development of customer-specific business strategy and specific account plan for new systems and/or installed based service business. Supports developing an integrated business proposal (VPA) formulation covering all ASML products & services. Supports to obtain internal alignment & approval on business proposals (DST). Supports service business for the Account or Region by preparing strategic Service Road-Map (SRM)
Agreement/Contract Negotiation & Implementation
Supports the negotiations on customer agreements related to New Systems, such as VPAs and SLAs on new systems, or/and the installed base service business, such as SLAs for existing nodes or upgrades, thereby responsible for the preparation of DST meetings. Adjusts contract structure where needed to capture value of over…工作职责
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