滴滴Strategy & Operations Manager 滴滴国际化澳新(J250821020)
任职要求
Experience : - 3–5 years of experience in operations, pricing strategy, business analytics, or related roles, preferably in tech, ride-hailing, consulting, or startups. - Proven track record in pricing analytics, financial modeling, or customer experience optimization. Technical Skills : - Advanced proficiency in MS Excel (e.g., pivot tables, scenario modeling). - Proficiency with SQL for data extraction/analysis also helpful. - Familiarity with Python for advanced analytics is a plus (or willingness to learn). Soft Skills : - Strong problem-solving skills and ability to translate data into actionable business strategies. - Entrepreneurial mindset with a hands-on, results-driven approach. - Excellent communication skills to influence cross-functional and international stakeholders. Education & Traits : - Bachelor’s/Master’s degree in Business, Economics, Mathematics, Computer Science, Engineering, or a related quantitative field. - Fluency in English (written and oral) for daily collaboration with global teams. - Adaptability to thrive in a fast-paced environment.
工作职责
As a Strategy & Operations Manager at Didi Global, you will play a pivotal role in customer experience and pricing to ensure sustainable growth and competitive advantage. Your key responsibilities include: Customer Experience Ownership : - Identify and address pain points in the customer journey through data-driven insights and user feedback analysis. - Design initiatives to improve rider/driver satisfaction, retention, and loyalty (e.g., service quality metrics). - Partner with Customer Support and Product teams to streamline processes and enhance service delivery. Market & Competitive Analysis, especially for pricing: - Monitor market trends, competitor pricing, and regulatory changes to inform strategic adjustments to pricing. - Develop segmentation strategies based on city dynamics, user behavior, and demand patterns. Cross-Functional Collaboration : - Work closely with regional and global teams to improve user experience. - Present actionable insights and recommendations to senior stakeholders, driving data-backed decisions. - Track KPIs such as ride volumes, conversion, service metrics and pricing efficiency.
Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world. We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games. In our strategic analysis team, you will have the opportunity to： Drive strategic development for Level Infinite's global business Gain hands-on experience in driving Level Infinite and subsidiary companies’ management Work with a growing team led by high-caliber executives from top-tier game companies and professional services firms Responsibilities: Provide game-changing strategy and inspire out-of-the-box thinking to senior leaders Collaborate with internal teams and conduct deep-dive analyses to support strategic decisions at C-level Monitor global gaming market and leading companies, identify and analyze emerging industry trends and their implication on the business Deliver regular Business Intelligence reports to top executives of both global gaming business and Tencent-level Work Location: China-Shanghai | China-Shenzhen
1. 研究全球头部外卖玩家的业务板块、地理布局、资金实力、策略打法，对全球外卖行业格局和竞争形势形成清晰判断，并基于判断提出有效的发展战略和竞争策略，支持Keeta管理层的资源分配、组织架构、资本运作等重大决策； 2. 参与Keeta开拓新国家的案头研究、实地调研、战略制定，探索并评估公司战略拓展新区域的可行性及实现路径，结合事实和分析，对特定国家的行业、竞争、运营难度等方面给出客观的判断，以协助Keeta管理层做出决策； 3. 理解餐饮、外卖行业，洞察行业发展规律，对于相关的即时零售、餐饮SaaS等方向的新机会、新模式保持紧密跟踪，探索并评估战略级新方向的可行性及实现路径，以协助Keeta管理层做出决策、协助业务落地。 Job Responsibilities: 1. Research the business segments, geographic distribution, financial strength, and strategic approaches of leading global food delivery companies, forming a clear understanding of the industry and competitive landscape. Based on this analysis, propose effective development and competitive strategies to support management in key decisions such as resource allocation, organizational structure, and major corporate actions. 2. Conduct desk research, field research, and strategy development for expansion into new markets, evaluating the feasibility of strategic growth in new regions. Provide objective assessments of industry dynamics, competition, and operational challenges in specific countries to assist management in decision-making. 3. Analyze the restaurant and food delivery industries, identify industry trends, and monitor emerging opportunities in related sectors such as quick commerce and restaurant SaaS. Explore and evaluate the feasibility of new strategic directions to support management in decision-making and business implementation.
1. Develop strategic and analytical frameworks to support leadership teams in defining strategies that maximize growth and profits. 2. Work closely with operations, Business Intelligence, marketplace, product, marketing, etc., to manage the daily operations. 3. Engaged in project management. The team will be leading or be involved in growth, supply, marketplace related projects. 4. Drive analysis on our mobility business, measure the impact and efficiency of inititives and features.
The DiDi International Business Group (IBG) Mobility Marketplace is designed to effi ciently connect riders and drivers while optimizing the overall user experience. The Marketplace Strategy (MPS) team functions as a centralized strategic hub, working in close partnership with regional operations worldwide to deliver data-driven solutions that accelerate business growth, strengthen user engagement and retention, and enhance marketplace effi ciency. Our responsibilities include conducting in-depth analysis of user behavior and supply-demand dynamics to identify systemic areas for optimization. We design and incubate scalable strategies and develop analytical frameworks to address complex, cross-functional challenges. The team also plays a key role in enabling effective collaboration across Operations, Algorithm, Product, and Engineering functions to ensure seamless strategy execution. MPS initiatives span across fundamental marketplace levers—including dynamic pricing, intelligent dispatching, and incentive design—providing both strategic depth and operational exposure in shaping market-level outcomes and competitive positioning. As the Strategy Operation Analyst for the Marketplace Strategy team, you will play a central role in ensuring the successful governance, delivery, and evaluation of high-impact projects. You will be responsible for establishing structured project frameworks, enabling smooth cross-functional collaboration, and safeguarding execution quality. Your mission is to ensure that marketplace initiatives—from agile pilots to large-scale rollouts—are planned and executed with operational excellence, while continuously optimized through rigorous tracking and evaluation. In this role, you will serve as a key orchestrator and enabler—aligning objectives, timelines, and resources across Product, Algorithm, Strategy Operations, and Regional Operations teams, while ensuring strategic initiatives deliver measurable business impact.