西门子New Tech Biz Enablement Manager

• Business partner role: to work closely with business team to address their biz goal, initiatives and deliver business results, including but not limited to pricing, market & industry research, operation improvement, investment ROI evaluation, project modeling, contract review, risk management and special case handling. • Business analysis role: Provide high-quality financial analysis and commentary for monthly and quarterly performance review and rolling forecasts, to support senior management making decisions on key business development opportunities. • Support budgeting and performance appraisal process: work closely with business team, billing team, FPA, reporting and SSC for financial planning, budgeting and operation matters across all operation regions. • Process optimization & continuous improvement: continuously seek opportunities to advance systematic solution and to improve operation efficiency, data accuracy and promptness. Proactively cooperate with product/tech team to streamline demand and implementation plan. • Support any other ad-hoc projects.

• Support the development and implementation of business pricing plans: work closely with the business team to design and execute A+ pricing strategies that align with business needs, promote sustainable growth, and take into account market prices and cost structures. • Support budgeting and performance appraisal process: Collaborate closely with business team, FPA, and SSC for financial planning, budgeting and operation matters. • Business partner role: to work collaboratively with A+ business team to address their biz goal, initiatives and projects, including but not limited to operation improvement, ROI evaluation, project modeling, contract review, risk management and exception handling. • Business analysis role: Provide high-quality financial analysis and commentary for monthly and quarterly performance review and rolling forecasts, to support senior management making decisions on key business development opportunities. • Continuous improvement: continuously seeking opportunities to systematic solution and implement to improve operation efficient, data accuracy and promptness. Proactively involved product/tech team to streamline demand and implementation plan. Get hands-on and influence others in resolving issues and exploiting new opportunities as they arise. Support any other ad-hoc projects.

• Support production and Quality & Releases team in driving adherence to delivery timelines for major releases, bringing clarity and oversight to what goes to release branches • Shared ownership of client upload & submission, including collaboration with ASO, marketing, community & other partners • Collaborate and support post-release hotfixing efforts, working with QA and Engineering leads to prioritise urgent efforts • Own & maintain accurate release and version information across Confluence and Jira • Proactively secure visibility of upcoming release needs, and collaborate to identify the appropriate release type and timeline • Aggregate and batch similar release needs to minimise disruption to players • Plan releases around our live ops & events landscape, avoiding or minimising impact to major events or esports • Optimising and improving release workflows, processes and documentation • Strategic planning in support of new release ambitions, driven by new tech and infrastructure

1. Manage a group of managers to invent for customer experience and simplify for operation efficiency. 2. Coach, and develop the team with prioritization, constructive feedback, resources planning, and data driven decisions. 3. Guide the team towards continuous improvements using data, metrics, and customer feedback. 4. Develop operations process to achieve business goals and to obsess the customer. 5. Manage complex operational issues by developing, tracking and analyzing key performance indicators. 6. Provide regular performance metrics report focusing on operational excellence and customer experience. 7. Build strong and collaborative relationships with internal stakeholders, LSP, Carriers and external customers. 8. Serve as primary interface with other teams in Seller Operations, Product, Finance and Tech for new product, program, and system launches. 9. Be the Voice of the Customer and provide feedback to the team to improve customer experience. 10. Handle complex problems/efforts, decisions, and escalations. 11. Communicate and drives strategic initiatives. 12. Ensure the right people are in the right job and creates leadership opportunities.