TCLGSC服务技术经理（空冰洗方向）
任职要求
1、本科及以上学历，工学、计算机科学等相关专业优先。 2、5年以上产品管理、研发或技术支持相关经验，熟悉IPD或类似的产品开发流程。 3、对产品可服务性设计（DFS）、服务技术工具有深刻理解和实践经验。 4、熟悉家电行业售后服务模式，熟悉呼叫中心及售后维修工程师服务业务场景。 具备数据分析能力和复杂问题拆解能力，能够基于数据驱动决策。 5、熟悉企业内部知识管理流程和标准，对知识管理有兴趣，愿意在未来长期负责知识管理类产品的运营推广、迭代更新、监控运维管理。 6、具备出色的沟通协调能力和项目推动能力，具备强烈的责任心和担当精神。 7、具备数据分析能力和复杂问题拆解能力，能够基于数据驱动决策。
工作职责
作为空冰洗品类的服务工程技术专家，主导服务基础数据、服务工程体系、DFS流程体系及服务域知识库建设等工作，确保服务技术团队能够高效、及时地响应和解决用户问题，提升用户体验。 1、服务流程体系化： 牵头建立并优化集团层面的服务工程技术支持标准、流程与体系，确保服务运作高效、规范。 2、服务工具创新： 负责研究、评估并引入先进的售后服务工具（如故障检测设备、安装调试工具等），提升一线服务人员的作业效率和准确性。 3、服务基础数据建设： 构建并管理空冰洗产品线的服务基础数据库，通过数据分析为服务质量改进、成本控制和决策提供支持。 4、DFS标准建立： 主导建立并推行集团级的空冰洗产品可服务性设计标准，从产品设计源头提升维修便利性、降低服务成本。 5、知识平台系统建设： 负责搭建并运营空冰洗产品服务领域的知识库平台，沉淀并分享专业知识，赋能一线客服与维修工程师。
- Content Management: Lead the content planning and management for Middle East Market, ensuring content quality and attractiveness. - Keyword Research: Conduct market research and analysis, identify and analyze keywords, optimize website content, and improve search engine rankings. - SEO Project Planning and Execution: Develop reasonable measurement indicators based on data analysis and actual business situations. - Responsible for planning and executing SEO content operation projects, including content updates, website structure optimization, etc. Adjust marketing strategies in a timely manner, improve conversion rates, optimize channel marketing methods, and allocate resources reasonably for traffic and orders. - Competitor Analysis and Industry Trends Analysis: Analyze the strategies of other brands, formulate effective SEO directions to enhance website competitiveness. -Focus on industry trends, improve user activity, and identify new trends. - Task Execution: Execute various tasks assigned by the company and ensure efficient completion.
Content Management: Lead the content planning and management for Japan Market, ensuring content quality and attractiveness.Keyword Research: Conduct market research and analysis, identify and analyze keywords, optimize website content, and improve search engine rankings.SEO Project Planning and Execution: Develop reasonable measurement indicators based on data analysis and actual business situations. Responsible for planning and executing SEO content operation projects, including content updates, website structure optimization, etc. Adjust marketing strategies in a timely manner, improve conversion rates, optimize channel marketing methods, and allocate resources reasonably for traffic and orders.Competitor Analysis and Industry Trends Analysis: Analyze the strategies of other brands, formulate effective SEO directions to enhance website competitiveness.Focus on industry trends, improve user activity, and identify new trends.Task Execution: Execute various tasks assigned by the company and ensure efficient completion.
