TCLDesign Strategist (North America)

Join a dynamic team of designers, content strategists, and user researchers working on Alibaba’s global B2B e-commerce platform, Alibaba.com. We collaborate closely with product and business teams to create a top-tier online marketplace for businesses in regions like North America, Europe, and Southeast Asia. Alibaba.com is the original business of Alibaba Group, launched in 1999, and we’re focused on continuously improving it to better serve our global customers.  As a Senior UX Researcher, you will be responsible for creating, driving, and implementing research plans to discover actionable insights for creating the user experience for web-based applications and mobile devices. You will deliver the right user insights at the right time, helping project team to create digital products that are good for users and good for business. You will use your deep understanding of the methods and best practices of user research to experiment with mixed methods research to generate unique user insights and drive product innovation. You will mentor junior team mates to deliver high-quality outputs while working effectively on managing stakeholders, overlapping projects, and competing priorities. Responsibilities: • Drive ideas to improve products and services through research-driven insights and recommendations. • Independently design and execute research studies with effective research methods (e.g., desk research, interviews, focus groups, usability testing, surveys, competitive analysis, etc.), representative participant profiles, and efficient recruiting strategies. • Proactively review and perform data analysis to extract insights and actionable recommendations from qualitative or quantitative data, and collaborate with teams to translate insights into product and business impact. • Present your work at research critique sessions to collect constructive feedback from the team and leadership. • Collaborate with designers, engineers, and product managers throughout the research, design, and product development processes. • Organize post-mortem reviews of your projects with collaborating teams, reflect on outcomes, and proactively suggest improvements. • Through knowledge sharing, leading by example, and constant learning, contribute to the team’s professional growth and development. • Constantly learn and implement AI in the workflow to enhance research efficiency, and proactively identify and suggest new tools for the team. • Effectively identify and implement new ways to conduct research, grow the team’s influence, and create impact.

Key Responsibilities 1. Responsible for developing and introducing last-mile delivery resources in North America. 2. Lead business negotiations, cost estimation, and performance evaluation, ensuring high-quality delivery operations in collaboration with the operations team. 3. Design and manage commercial partnership models and contract structures aligned with business processes. 4. Draft, review, negotiate, and manage English-language contracts to ensure full compliance and performance execution. 5. Oversee resource management and portfolio optimization, introducing innovative resource allocation strategies.

Location: Onsite at our warehouse at Bolingbrook, IL Why join us: Anker Innovations is a global leader in smart charging technologies and a developer of consumer products for the home,car, and mobile life Founded in 2011 by Steven Yang, Anker quickly established itself as an innovator and market leader in intelligent charging solutions. Anker Innovations is committed to shaping the consumer electronics brand in the global marketplace, bringing innovative, technologically savvy leading products to consumers around the world.The products have sold to more than 100 countries and regions around the world, with more than 140 million users. Since established, Anker Innovations has continued to lead the way in terms of revenue scale and growth rate. In 2022, Anker Innovations sold million of pieces products worldwide with a revenue of 2000+ million USD. Anker Innovations has successfully built Anker, a world-renowned high-end innovative charging brand, and launched intelligent hardware brands such as Eufy, Nebula, and Soundcore to further explore smart charging, smart voice, smart home and other fields, bringing leading products with technological charm to the market. At Anker, we have a total of 4000+ employees and the proportion of R&D personnel up to 50%. We are engaged in the world's leading research and development of charging, audio, home appliances, automotive, projection and other product technologies, with 1400+ intellectual property rights, to ensure that our products continue to be popular. For more information, please visit: https://us.anker.com/ Key Responsibilities: 1. Warehouse Operations Oversight - Monitor and manage daily warehouse operations to ensure timely and accurate fulfillment, storage, and distribution. - Track key delivery performance indicators, analyze data to identify bottlenecks, and develop actionable improvement plans. - Ensure all operational initiatives are implemented effectively and progress is tracked systematically. 2. Process Optimization - Lead the continuous enhancement of warehouse processes to improve efficiency, accuracy, and scalability. - Design and document standard operating procedures (SOPs), and ensure compliance across all warehouse functions. - Identify automation or system improvement opportunities to support operational excellence. 3. Logistics and Supplier Management - Manage day-to-day coordination with logistics partners and 3PL providers, ensuring adherence to performance standards. - Evaluate supplier performance and develop strategies for cost efficiency and service quality improvement. - Participate in vendor selection, bidding, and performance review processes. 4. Lean Logistics Planning - Drive lean logistics initiatives by analyzing current operations and designing optimized solutions for inbound, outbound, and inventory workflows. - Conduct root-cause analysis and implement corrective actions to enhance throughput and minimize waste. - Collaborate with internal teams to translate business needs into actionable logistics strategies. 5. Cross-functional Collaboration - Act as a liaison between internal teams (e.g., procurement, sales, and finance) and warehouse operations to ensure smooth coordination. - Support leadership in achieving cost, quality, and delivery objectives across the supply chain.

Why join us: Anker Innovations is a global leader in smart charging technologies and a developer of consumer products for the home, car, and mobile life Founded in 2011. We are committed to shaping the consumer electronics brand in the global marketplace, bringing innovative, technologically savvy leading products to consumers around the world. We've brought our products to 100+ countries and regions with more than 140 million users and a revenue of 2000+ million USD in 2022. Anker Innovations has successfully built Anker, a world-renowned high-end innovative charging brand, and launched intelligent hardware brands such as Eufy, Nebula, and Soundcore to further explore smart charging, smart voice, smart home and other fields, bringing leading products with technological charm and 1400+ intellectual property rights to the market, to ensure that our products continue to be popular. Today, we have a total of 4000+ employees in 15 offices across North America, Europe, Australia, Asia, LATAM and the Middle East and the proportion of R&D personnel up to 50%. We are always looking for top talents like you to join us! For more information, please visit: https://us.anker.com/ Location: Seattle, WA About the Role: We're seeking a Senior Product Manager to lead the planning, development, and commercialization of next-generation embodied intelligent robotics. In this role, you'll bridge cutting-edge AI capabilities with robust hardware design, driving products from concept through mass production. You'll work closely with cross-functional teams (mechanical, hardware, software, and AI) to define the product vision, ensure technical feasibility, and deliver market-ready solutions. Key Responsibilities： 1. Product Strategy & Definition - Lead end-to-end product planning for full-system robotics solutions. - Conduct market research and user needs analysis to define technical specifications, commercialization strategies, and core performance metrics (e.g., motion control precision, multimodal interaction speed). - Own the PRD and establish clear product goals aligned with business objectives. 2. Technology Integration - Translate AI capabilities (motion control, environmental perception, decision-making) into hardware-ready solutions. - Coordinate structural, hardware, and software teams to integrate systems such as sensor fusion, joint actuation, and embedded controls. 3. Lifecycle Ownership - Manage the product journey from concept and design to mass production and delivery. - Define product roadmaps, set and track milestones (TR reviews / DCP decisions), and resolve technical or resource bottlenecks across departments. 4. System Validation & Compliance - Develop and oversee system-level testing, including functional, extreme load, and EMC tests. - Lead performance bottleneck analysis, optimize reliability, and drive CE/FCC certification. 5. Ecosystem & Technology Foresight - Research emerging technologies such as heterogeneous computing platforms and advanced sensors. - Foster a robotics developer ecosystem and transition pre-research innovations into marketable products.