文远知行Quality Manager 质量管理专家

1、规划团队愿景，制定内容策略，推动国际化关键业务决策和内容设计细节的落地； 2、兼具项目落地和人员管理能力，为团队树立榜样，提升团队内容设计质量； 3、产品内容设计领域的专家，对产品命名、用户流程、信息框架、触点文案、帮助中心文章等内容有充足经验； 4、合理分配团队资源，制定流程，释放效能，培养人才，提升团队技能； 5、与产品经理、产品设计师、产品研发及运营团队建立紧密合作关系； 6、关注行业趋势，成为内容设计的布道人。 1.Shape the vision for the team and work with other leads and cross-functional partners to drive consensus on key content directions; 2.Strike a balance between managing the team and hands-on work, setting a strong example while ensuring high-quality content across the board; 3.Give thoughtful feedback on content across different touchpoints, like namestorms, user flows, messaging frameworks, notifications, and help center articles; 4.Plan and allocate team resources strategically to maximize impact; 5.Build strong relationships and work closely with PM, design leaders, and operational teams; 6.Develop processes and templates to improve team efficiency, and organize training or workshops to enhance their skills and advocate for content design within the company.

Responsibilities: ● Design, write, edit, and test clear, purposeful in-product language that supports smooth communication between buyers and suppliers—covering messaging interfaces, inquiry flows, follow-up reminders, and backend task management tools. ● Apply systems thinking to develop scalable content frameworks and guidelines that support complex workflows, multilingual needs, and role-based experiences across touchpoints. ● Use your working knowledge of content implementation and logic to update in-product language using internal tools, review live UI copy for accuracy and consistency, and define rules for AI-assisted localization in collaboration with multilingual language experts. ● Collaborate closely with product, design, engineering, and research teams to define content strategies that enhance communication efficiency, reduce friction, and improve the platform’s trust-building capabilities. ● Create high-fidelity content mocks and prototypes in Figma, and contribute to component-level content consistency within established design systems. ● Work with localization teams to ensure content is globally scalable and culturally appropriate across 18+ languages. ● Leverage AI tools to support structured content creation, standardize messaging, and optimize interaction flows—while maintaining quality through human oversight. ● Actively participate in content reviews, provide feedback to peers, and contribute to building internal content standards and best practices. ● Use sound judgment to influence product decisions, advocate for user-centered and inclusive language, and align stakeholders around content strategy and experience goals. 岗位职责： ● 设计并优化买卖家沟通相关流程的产品内文案，例如聊天界面、询盘跟进、自动提示、历史记录呈现等 ● 打造后台管理类功能的内容体验，包括项目进度管理、供应商协作、用户操作指引、状态反馈等 ● 运用系统化思维优化沟通及后台管理体验，建立可扩展的内容框架，梳理并审查现有流程中的信息架构与文案一致性 ● 通过内部工具更新产品内文案，审查线上 UI 语言的准确性与连贯性，并与多语言专家协作，制定 AI 辅助本地化的内容规则与标准 ● 使用 Figma 等设计工具，参与内容原型制作与高保真设计表达，提升跨团队沟通效率 ● 联动国际化与本地化团队，确保内容在多语言环境中具备清晰度、准确性与文化适配性 ● 借助 AI 工具提升内容生产效率，推动文案标准化与快速迭代，同时保障内容质量与品牌一致性 ● 积极参与跨团队评审，提出并接受有建设性的内容反馈，持续打磨产品体验 ● 具备清晰判断与决策能力，能识别潜在用户风险，推动关键内容策略的制定与落地，确保体验目标达成

【职位描述】： 1、负责美洲用户产品线的规划与设计，深度理解用户需求，制定并执行产品策略，提升用户满意度和活跃度。 2、与美洲本地团队，杭州的研发、设计、运营团队紧密合作，推动产品功能迭代，确保产品的高质量上线和持续优化。 3、进行市场分析和竞品研究，洞察行业趋势，为产品创新提供决策支持。 4、负责项目管理，协调资源，确保产品开发进度和质量，有效控制风险。 5、持续跟踪产品数据，通过数据分析优化产品，提升用户体验和业务指标。 1、Responsible for planning and designing user product lines, deeply understanding user needs, formulating and executing product strategies to enhance user satisfaction and engagement. 2、Collaborate closely with R&D, design, and operation teams to drive product feature iterations, ensuring high-quality product launches and continuous optimization. 3、Conduct market analysis and competitor research,洞察 industry trends, providing decision support for product innovation. 4、Manage projects, coordinate resources, ensure product development timelines and quality, effectively controlling risks. 5、Continuously track product data, optimize products through data analysis, and improve user experience and business metrics.

1、签证与移民管理： -负责处理全球范围内员工的商务签证、工作许可、居留许可等申请的全程管理，包括咨询、材料准备、提交、跟踪及延期。 -与外部移民律师、领事馆及政府机构建立并维护良好关系，以确保及时获取最新信息并高效处理申请。 -就签证和移民相关事宜为员工、经理和HRBP提供准确的咨询和指导。 2、派遣政策与流程： -协助制定、更新并沟通全球派遣政策、流程和指南。 -管理国际派遣的端到端流程，包括启动会议、成本估算、文件签署、行前准备和入职安排。 -与薪酬福利团队紧密合作，确保外派人员的薪酬、税务及福利方案得到准确计算和执行。 3、合规与风险管理： -持续监控全球各国移民法、税法和劳动法的变化，评估其对现有派遣项目的影响，并提出应对建议。 -确保所有派遣活动严格遵守内外部合规要求，降低公司及员工的合规风险。 -维护所有派遣相关记录的准确性和机密性。 4、供应商管理与沟通： -管理与移民服务、 relocation 服务等相关供应商的合作关系，监控其服务质量和成本效益。 -作为外派员工、管理层及相关职能部门的主要联系人，提供专业、及时的支持和定期更新。 Key Responsibilities Visa & Immigration Management: -Manage the end-to-end process for business visa, work permit, residence permit applications, and related filings for employees worldwide, including consultation, document preparation, submission, tracking, and renewals. -Build and maintain strong relationships with external immigration lawyers, consulates, and government agencies to secure up-to-date information and efficient processing. -Provide accurate consultation and guidance to employees, managers, and HRBPs on all visa and immigration matters. Assignment Policy & Process: -Assist in developing, updating, and communicating global mobility policies, processes, and guidelines. -Manage the end-to-end process of international assignments, including initiation meetings, cost projections, documentation signing, pre-departure preparation, and on-boarding arrangements. -Work closely with the Compensation & Benefits team to ensure accurate calculation and implementation of assignee compensation, tax, and benefits packages. Compliance & Risk Management: -Continuously monitor changes in global immigration, tax, and labor laws, assess the impact on existing assignment programs, and provide recommendations. -Ensure all mobility activities strictly adhere to internal and external compliance requirements, mitigating compliance risks for both the company and assignees. -Maintain accuracy and confidentiality of all assignment-related records. Vendor Management & Communication: -Manage relationships with external vendors (e.g., immigration services, relocation services), monitoring their service quality and cost-effectiveness. -Act as the primary point of contact for assignees, management, and relevant functions, providing professional, timely support and regular updates.