菜鸟Cainiao-HR Operations-Moscow

1. Employee Life Cycle Management · Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries. · Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness. · Optimize employee data governance to improve data quality and consistency. · Support annual audits and compliance checks in line with local labor laws and company policies. 2. Employee Benefits Administration · Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks. · Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance. · Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement. 3. HR Inquiry & Service Support · Act as the first-line HR SSC contact, responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support. · Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience. · Maintain and update the FAQ knowledge base to improve efficiency and reduce response time. 4. Data & Process Optimization · Identify and implement process and system improvement opportunities to enhance automation and digitalization. · Maintain and update HR module SOP documentation to ensure process standardization and compliance. · Participate in key digital HR projects, including Hi HR system and payroll submission automation. · Deliver regular HR reports and analytics to support business decision-making. 1. 员工全生命周期管理 · 负责所辖国家员工的入职、调动、离职、合同签订与续签等核心人事流程； · 管理员工档案、工时及假期，确保数据准确、合规、及时； · 优化员工数据治理流程，提升数据质量与一致性； · 支持年度审计及合规检查，确保符合当地劳动法规与公司政策。 2. 员工福利管理 · 统筹员工商业保险、补充医疗、年度体检等福利项目的日常运营； · 对接供应商、核对账单并完成费用分摊，确保准确与合规； · 定期回顾福利政策，收集反馈并提出优化建议，提升员工满意度。 3. HR问询与服务支持 · 作为HR SSC一线窗口，通过阿里钉、电话、工单系统或现场支持快速响应员工咨询； · 提供准确的政策解读与流程指导，保障一致的员工体验； · 定期维护FAQ知识库，优化流程，缩短响应时间。 4. 数据分析与流程优化 · 识别并推动HR流程与系统优化，提升自动化与数字化水平； · 维护并更新HR模块SOP文档，确保操作标准化； · 参与Hi HR系统及薪酬提报线上化等关键项目实施与优化； · 输出定期人事报表与分析，支持管理决策。

1. Business Partner: With good business sense, improve labor cost-saving and efficiency ; take initiative to communicate effectively with management team, line supervisors and employees in various forms to ensure the effective transmission of information between different levels. 2. source talent to meet business development needs, conduct training, assist compensation and benefits review and other HR related projects 3. Manage and coordinate on site, participate in conflict solving or abnormal events in time, Create positive, cohesive working atmosphere. 4. Organization Culture: With Cainiao's feature and diversity, build up cross-cultural teams with high morale . 5. Labour Management: Liaise with labour agencies to manage personnel entry and exit procedures, attendance records, and related administrative tasks.

1. 与人力资源后台部门协作，支持站点人力资源端到端流程的实施与运营，涵盖入职、离职、变更、劳动合同、考勤等人事工作，为海外员工构建统一的菜鸟人力资源服务体系。 2. 持续优化站点人力资源流程（GDPR合规、工会事务、EHS管理、考勤系统、薪酬核算等） 3. 协同人力资源TD/OC团队，主导员工满意度提升、氛围营造、团队建设、培训等站点人力资源项目。 4. 提供持续的站点人力资源指导与支持； 1. Cooperating with HR back office, to support the implementation and operation of Site HR end-to-end processes, including HR work such as enrollment, resignation, change, labor contract, attendance, etc., in order to build up a consistent Cainiao HR service to overseas employees. 2. Continuously optimizing Site HR processes (GDPR, Union, EHS, Attendance, Payroll, etc.) 3. Cooperating with HR TD/OC team, to lead Site HR projects such as employee satisfaction improvement, atmosphere enhancement, team buildings, training, etc. 4. Provide continuous Site HR guidance and support;

1. Business Partner: Understand business strategies, analyze, plan and keep upgrading organization to support business growth; With good business sense, improve labor cost-saving and efficiency ; take initiative to communicate effectively with management team, line supervisors and employees in various forms to ensure the effective transmission of information between different levels. 2. Recruiting: sourcing talent to meet business development needs. Sourcing suitable agency to gain blue collar labors. 3. Organizational Development: In clear direction, provide effective solutions through the combination of a variety of tools, such as talent review, recruiting, training, performance review, compensation and benefits, employee relations, etc. 4. Manage and coordinate on site, participate in conflict solving or abnormal events in time, Create positive, cohesive working atmosphere. 5. Organization Culture: With Cainiao's feature and diversity, build up cross-cultural teams with high morale .