菜鸟Logistics Operation
任职要求
1. Currently pursuing a Bachelor’s or Master’s degree in Business, Logistics, Engineering, or related field. 2. Strong analytical and problem-solving skills; proficient in Excel (VBA is a plus); familiarity with data tools (e.g., Power BI, Tableau) is a bonus. 3. Detail-oriented, proactive, and comfortable working with cross-functional teams. 4. Fluent in English, both written and spoken. 5. Able to commit to a 6-month full-time internship
工作职责
1. Track and visualize key operational metrics in dashboards and reports to support logistics performance improvement. 2. Reconcile invoices from partner companies with internal data; identify and resolve anomalies. 3. Maintain accurate cost and KPI dashboards; support regular financial reporting and audits. 4. Build tools and dashboards to support workforce management at sort centers. 5. Support modeling and forecasting for partner operations, including cost, volume, and performance indicators. 6. Develop tools (e.g., Excel/VBA-based) to simulate the impact of business decisions on costs and KPIs. 7. Assist with presentations, annual budgeting, market research, and other strategic operations initiatives.
1. Conduct thorough analysis of Kuwait market demands, including but not limited to service products, merchant needs, and customer experience. Produce insight reports and design localized SLA standards based on insights. 市场洞察：看清科威特市场需求，不限于服务产品、商家需求、客户体验等，输出市场洞察报告，并基于此设计本土适配的履约合同产品SLA。 2. Monitor core competitors' strategic intent and tactics. Analyze market competition dynamics and identify critical business challenges to guide the design and optimization of Kuwait fulfillment strategies. 行业研究：监控核心玩家战略意图及打法，分析市场竞争态势，识别关键业务问题，指导科威特履约策略的设计与优化。 3. Deliver mult-dimensional data research including merchants, users and riders，to enable rapid adjustment and iteration of localized operational strategies for the country，including pricing strategies, subsidy strategies, etc.运营策略支持：调研商家、用户和骑手三端信息，支持科威特属地化运营策略的快速调整与迭代，包括定价策略、补贴策略等。 4.Enhance the market analysis processes, standards, and systems. Broaden internal and external research channels and analytical dimensions to deliver well-substantiated arguments that support business decision-making.搭建分析体系：完善市场分析流程体系与标准，拓宽内外部调研渠道与分析维度，论证扎实，支撑业务决策。
1. Improve Rider Performance and Optimize Delivery Experience: Focus on rider cancellation and rejection rates, and develop strategies to improve on-time delivery and order fulfillment rates, ensuring an overall excellent delivery experience. 2. Incentivize Quality Service: Encourage riders to improve delivery quality through positive guidance measures, such as establishing a scoring incentive system. 3. Differentiated Assessment and Control: Develop differentiated rider evaluation plans based on various capacity types and business models to ensure service quality during fulfillment. 4. Continuous Improvement and Violation Control: Continuously improve rider performance through training, incentives, and control systems to reduce violations. 5. Data-Driven Problem Solving: Monitor and analyze delivery-related data to identify and resolve potential issues.
1)Collaborate with regional team on partners' KPI target and output, leveraging partner feedback loops to enhance goal-setting precision and operational feasibility. 2)Design and optimize synchronization and interaction processes with local team to enhance operational efficiency.
1)Design 3PL capacity attendance KPI model to effectively incentivize partners in achieving platform targets, ensuring customer delivery experience and delivery efficiency. 2)Continuously analyze and monitor partners' performance, and optimize KPI model based on platform requirements. 3)Develop 3PL delivery quality control strategies, supporting the achievement of platform delivery quality goals.