美团Keeta-Logistics Operation Expert
任职要求
1. Desired work experience in Logistics apps Operations is desired, and experience in food delivery companies is preferred. 2. Strong problem-solving skills. 3. Skilled in data analytics and experienced in data-driven decision making. 4. Advanced English and Portuguese are preferred. 5. Master data analysis software.
工作职责
1. Improve Rider Performance and Optimize Delivery Experience: Focus on rider cancellation and rejection rates, and develop strategies to improve on-time delivery and order fulfillment rates, ensuring an overall excellent delivery experience. 2. Incentivize Quality Service: Encourage riders to improve delivery quality through positive guidance measures, such as establishing a scoring incentive system. 3. Differentiated Assessment and Control: Develop differentiated rider evaluation plans based on various capacity types and business models to ensure service quality during fulfillment. 4. Continuous Improvement and Violation Control: Continuously improve rider performance through training, incentives, and control systems to reduce violations. 5. Data-Driven Problem Solving: Monitor and analyze delivery-related data to identify and resolve potential issues.
1)Design 3PL delivery quality KPI model to effectively drive partners toward achieving platform delivery quality targets, ensuring customer delivery experience and delivery efficiency. 2)Continuously analyze and monitor partners' performance, optimizing KPI model based on platform requirements. 3)Develop 3PL delivery quality control strategies, supporting the achievement of platform delivery quality goals.
1)Design 3PL capacity attendance KPI model to effectively incentivize partners in achieving platform targets, ensuring customer delivery experience and delivery efficiency. 2)Continuously analyze and monitor partners' performance, and optimize KPI model based on platform requirements. 3)Develop 3PL delivery quality control strategies, supporting the achievement of platform delivery quality goals.
1)Design pricing models for 3PL partners based on partners' UE performance, market price level, and cost efficiency. 2)Design incentive models for 3PL capacity based on marketplace balance, SLAs, and market trends. 3)Cooperate with KPIs Opeation team and analyze delivery costs continuously for pricing strategy optimization.
1. Monitor supply and delivery experience data on a daily, weekly, and monthly basis. Analyze and identify key operation issues, and drive solutions through product or operational strategy measures. 2. Develop and adjust logistics pricing strategy, and utilize incentive measures such as bonus and subsidies to increase rider activity, performance and rider retention rate. 3. Improve the operational efficiency and reduce delivery costs by analyzing data, optimizing processes and solving problems. In charge of cost and budget management of pricing and subsidies. 4. Work with the product team and promote the launch of relevant supply operation product systems to improve product efficiency and advance intelligence in the process of supply utilization.