字节跳动IT区域服务经理

1.面向区域交付项目提供一站式物流服务，管理物流履行能力，确保货物安全、及时、准确到达客户； Accountable for regional delivery projects with one-stop logistics services, manage warehouse performance and storage capacity are needed, to ensure that goods delivery to customers safely, timely and accurately. 2.面向内外部客户，进行日常物流履行业务沟通，对于客户需求给出物流解决方案； Interface with internal and external customers to maintain communication in terms of logistics delivery service, providing warehousing solutions to meet customers' needs. 3.通过对各个物流节点进行分析，细化作业流程，持续优化物流模式，提升运营效率；针对一线物流服务履行中的痛点提供更优的解决方案，降本增效，提高客户满意度； Reduce cost and increase efficiency while improve customer satisfaction by analyzing on each logistics nodes, refine operation process, to continuously optimize logistics model and delivery better solution for the pain points of front-line logistics service. 4.负责本地的供应商资源收集和整合，评估供应商能力，建立供应商资源池； Responsible for the sourcing of logistics vendor, establishing vendor resource pool after research and evaluation on local logistics resources. 5.管理物流供应商的日常运作和绩效，包括绩效管理、服务质量管理等； Responsible for the supervision on daily operation and performance of logistics suppliers, including performance evaluation, service level management, etc. 6.建立仓储及运输标准化体系，推动其顺利运行、培训及实施；通过对仓储配送环节的发货时效及服务质量进行系统性优化，提升运营效率； Assist in the establishment of warehousing standardized measurement system, promote to launch it accordingly with proper training and implementation, improve operational efficiency via systematical optimization on the delivery timeliness and service quality on warehousing and distribution. 7.跟踪服务质量问题改进及排除，利用系统数字化工具丰富物流运作的监控及分析手段，提高对配送过程中风险及漏洞的识别能力，持续更新物流标准作业流程及制度，优化作业流程，提升配送服务体验。 Track on service quality issue to improve and troubleshooting, enrich the supervising and analyzing method on logistics operation by utilizing system digitalization tools, improve the ability to identify the risk and loophole within deliver process, continually update the logistics standard operation process and policy, optimize the operation process, enhance the delivery service experience.

1.面向区域交付项目提供一站式物流服务，管理物流履行能力，确保货物安全、及时、准确到达客户； Accountable for regional delivery projects with one-stop logistics services, manage warehouse performance and storage capacity are needed, to ensure that goods delivery to customers safely, timely and accurately. 2.面向内外部客户，进行日常物流履行业务沟通，对于客户需求给出物流解决方案； Interface with internal and external customers to maintain communication in terms of logistics delivery service, providing warehousing solutions to meet customers' needs. 3.通过对各个物流节点进行分析，细化作业流程，持续优化物流模式，提升运营效率；针对一线物流服务履行中的痛点提供更优的解决方案，降本增效，提高客户满意度； Reduce cost and increase efficiency while improve customer satisfaction by analyzing on each logistics nodes, refine operation process, to continuously optimize logistics model and delivery better solution for the pain points of front-line logistics service. 4.负责本地的供应商资源收集和整合，评估供应商能力，建立供应商资源池； Responsible for the sourcing of logistics vendor, establishing vendor resource pool after research and evaluation on local logistics resources. 5.管理物流供应商的日常运作和绩效，包括绩效管理、服务质量管理等； Responsible for the supervision on daily operation and performance of logistics suppliers, including performance evaluation, service level management, etc. 6.建立仓储及运输标准化体系，推动其顺利运行、培训及实施；通过对仓储配送环节的发货时效及服务质量进行系统性优化，提升运营效率； Assist in the establishment of warehousing standardized measurement system, promote to launch it accordingly with proper training and implementation, improve operational efficiency via systematical optimization on the delivery timeliness and service quality on warehousing and distribution. 7.跟踪服务质量问题改进及排除，利用系统数字化工具丰富物流运作的监控及分析手段，提高对配送过程中风险及漏洞的识别能力，持续更新物流标准作业流程及制度，优化作业流程，提升配送服务体验。 Track on service quality issue to improve and troubleshooting, enrich the supervising and analyzing method on logistics operation by utilizing system digitalization tools, improve the ability to identify the risk and loophole within deliver process, continually update the logistics standard operation process and policy, optimize the operation process, enhance the delivery service experience.

全面负责区域零件分拨中心运作业务管理，以确保达到安全、质量、响应、成本等业务目标。 主要职责: 负责3PL仓库运营业务管理，包括收货、翻包、质检、存储、订单满足、退运、国内运输等，确保运营水平符合业务要求，有效管理3PL服务质量、成本与效率，提升客户满意度 制定仓库运营预算，审核3PL月度账单，并监控费用使用的合理性和合规性 制定库存管理策略，监控3PL完成循环盘点和年终盘点等工作，分析并解决库存差异，保证库存准确性 负责下游仓库及门店提出的索赔审核和处理，保证索赔处理及时性和准确性 负责新项目或新供应商导入工作，保证顺利实施或切换 设定KPI业务关键指标，管理并确保3PL有效达成 负责仓库运营相关流程体系的搭建，实现规范化标准化 协同IT实现系统集成，跟踪推进信息流和数据流的优化 扎根现场识别潜在改善点，推动仓库运营改善项目，持续降本增效 达成公司及部门制定的各项考核指标 负责团队成员的招聘、绩效考核和培养发展等 完成上级分配的其他工作

全面负责区域零件分拨中心运作业务管理，以确保达到安全、质量、响应、成本等业务目标。 主要职责: 负责3PL仓库运营业务管理，包括收货、翻包、质检、存储、订单满足、退运、国内运输等，确保运营水平符合业务要求，有效管理3PL服务质量、成本与效率，提升客户满意度 制定仓库运营预算，审核3PL月度账单，并监控费用使用的合理性和合规性 制定库存管理策略，监控3PL完成循环盘点和年终盘点等工作，分析并解决库存差异，保证库存准确性 负责下游仓库及门店提出的索赔审核和处理，保证索赔处理及时性和准确性 负责新项目或新供应商导入工作，保证顺利实施或切换 设定KPI业务关键指标，管理并确保3PL有效达成 负责仓库运营相关流程体系的搭建，实现规范化标准化 协同IT实现系统集成，跟踪推进信息流和数据流的优化 扎根现场识别潜在改善点，推动仓库运营改善项目，持续降本增效 达成公司及部门制定的各项考核指标 负责团队成员的招聘、绩效考核和培养发展等 完成上级分配的其他工作